Golden Acres Living and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 133 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, as the physical and occupational therapy teams are consistently praised for their skill. However, if you are considering the memory care unit, you must perform rigorous due diligence regarding hygiene, medication accuracy, and the responsiveness of the administration to family concerns.
Google Reviews
Google Reviews
133 reviews on Google“Families seeking rehabilitation services will find a highly-regarded therapy and PT/OT team that many reviewers credit with successful patient recoveries. However, there are serious, recurring allegations regarding the quality of care in the memory care unit, specifically concerning hygiene, medication errors, and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Welcoming and professional front-desk staff
- Beautiful campus with serene outdoor walking paths
- Private rooms and updated residential spaces
Concerns
- Neglect or poor hygiene in memory care (N2 unit) (mentioned by 3 reviewers)
- Unresponsive administration/management regarding family inquiries (mentioned by 2 reviewers)
- Inconsistent medication management and dosage errors (mentioned by 2 reviewers)
- Staff rudeness or unprofessional attitude (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 135 analyzed
How They Respond to Reviews
The owner provides personalized responses to most reviews, often addressing specific details mentioned by the reviewer. For negative reviews, they use a consistent template of expressing regret and requesting direct contact to investigate and resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to support mobility?
- 2How does the nursing team ensure medication accuracy and manage dosage schedules to prevent any errors?
- 3What specific protocols are in place in the memory care unit to ensure residents receive consistent personal care and hygiene support?
- 4How does the administration handle communication with families, and what is the best way for us to stay updated on our loved one's well-being?
- 5Could you describe the daily activities and social engagement opportunities available to residents on the campus?
- 6In the event of a medical emergency after hours, what is the immediate procedure for notifying both the medical staff and the family?
Personalized based on this facility's data
Key Review Excerpts
“The nursing and therapy teams are attentive, knowledgeable, and dedicated. I see staff wheeling people to therapy and the people are smiling, which says a lot.”
“My father was in need of rehabilitation services after suffering a fall that left him unable to walk. After taken a tour and speaking with everyone I felt comfortable having my father in their care.”
“My mother's camera in her room has be missing for over 3 months and Marcus has been informed according to Pam but will not return my calls. I am flat ignored when I try to bring upy concerns.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 56 total deficiencies and 15 complaint-triggered issues where families reported problems. The most recurring problems involve fire safety systems, medication management, and infection control. These same issues persist across multiple surveys from 2022 to 2024, suggesting ongoing challenges despite corrections. Recent complaints in 2024 involved serious concerns about daily care assistance, respiratory care, and abuse reporting failures, indicating potential ongoing quality of care issues.
Mar 9, 2026Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 22, 2026Routine19
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 22, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Oct 30, 2024Complaint7
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Oct 30, 2024Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
POMERADO RANCH HEALTHCARE LLC
MARCUS ASHDOWN
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 67 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit goldenacresliving.com
Medicare data downloads
Original nursing home datasets
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