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Nursing HomeMedicaid

Glenwood Healthcare Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

1924 Glen Wood Park Road, Princeton, WV 2473980 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 15 Google reviews

5
4
3
2
1
Glenwood Healthcare Center Nursing Home in Princeton, WV — Street View
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What this means for your family

While some families report a highly compassionate and attentive environment, the facility has a history of serious allegations regarding medical oversight and communication. We strongly recommend that you conduct an unannounced visit and ask specifically about their protocols for medication management and how they handle family concerns during off-hours.

Google Reviews

Google Reviews

15 reviews on Google
Glenwood Healthcare Center receives highly polarized reviews, with recent feedback highlighting a sharp divide between praise for staff compassion and severe allegations of neglect. While some families describe the staff as caring and attentive, others report alarming incidents involving medication errors, poor communication, and failure to provide necessary medical attention. Prospective families should be aware of the inconsistent quality of care and the facility's history of negative reports regarding resident safety.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean6.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Cohesive interdepartmental teamwork
  • Clean and well-maintained facility environment

Concerns

  • Serious medical neglect and medication errors (mentioned by 3 reviewers)
  • Poor communication and lack of responsiveness to family inquiries (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.5'17(4)3.01.0'20(1)1.01.0'23(1)3.05.0'25(1)5.0'26(1)

Distribution · 18 analyzed

5
5
4
2
3
0
2
0
1
11

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about how well the different departments work together here; how does that teamwork translate to the daily care of residents?
  • 2What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
  • 3How does the nursing team handle communication with family members to ensure we are always updated on our loved one's health status?
  • 4Could you tell me a bit about the daily meal schedule and how you ensure the dining experience is enjoyable for everyone?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
  • 6What kind of social activities or outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

Everyone works together like a fine tuned machine from management to laundry, cnas & kitchen staff. They care deeply about the residents & it clearly shows!!

Family member · 2024★★★★★

The caregivers are like family: caring, attentive and knowledgeable. Everyone from the custodians to the managing staff exhibit the same care and compassion for every resident and visitor!!!

Family member · 2025★★★★★

My Brother was OVERDOSED at the facility and spent several hours in the ER to get his BP back up.. He Later CHOKED and was addmitted the PCH for SEVERAL days.

Family member · 2017☆☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.82hrs
OK
Registered nurses for medical care
Total Nursing
4.01hrs
98%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.6%
Worse than Avg
Here
23.6%
US
15.3%
WV
17.2%
Mercer
12.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
19.5%
WV
27.0%
Mercer
20.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
93.4%
WV
96.7%
Mercer
90.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.3%
Mixed vs Avgs
Here
9.3%
US
12.1%
WV
7.2%
Mercer
13.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WV
97.6%
Mercer
96.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.6%
Mixed vs Avgs
Here
14.6%
US
14.4%
WV
15.6%
Mercer
11.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.9%
Worse than Avg
Here
70.9%
US
81.8%
WV
78.4%
Mercer
72.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.0%
Worse than Avg
Here
75.0%
US
79.8%
WV
79.4%
Mercer
76.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Worse than Avg
Here
2.8%
US
1.6%
WV
1.0%
Mercer
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (13.8)
12 complaint-triggered

Multiple families have filed complaints about this facility, triggering 12 deficiencies across recent surveys. Recurring problems involve infection control, dietary services, and resident care quality. While all deficiencies show correction dates, issues with infection prevention and food service have appeared repeatedly across multiple years, indicating persistent challenges in these critical care areas that families should carefully evaluate.

Feb 13, 2025Routine
9
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Minimal · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Dec 20, 2023Complaint
3
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 30, 2023Complaint
9
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jan 25, 2023Routine
7
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Oct 13, 2021Routine
7
0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glenwood Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Communicare Health

Chain Size

121 facilities nationwide

Chain avg rating: 2.8/5 · Rank 28 of 121

Ownership & Management

Owners

Odenthal, Richard

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Groves, DonnaOfficer / DirectorRomeo, DominicOfficer / DirectorStoltz, CharlesOfficer / DirectorWilheim, RonaldOfficer / DirectorGlenwood Park Mgt. Co., LLCManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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