Glenwood Health Center by Harborview
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 5.0)
- High staff turnover (60%)
- High RN turnover (81%)
Bottom 25% in GA · Below recommended RN staffing · Worst in HARBORVIEW HEALTH SYSTEMS chain · $13,043 in fines · Abuse citation
What this means for your family
This facility shows a pattern of extreme inconsistency; while some families report excellent, personalized care, others have experienced serious neglect. If you choose this facility, you must be physically present to monitor your loved one's hygiene and medical needs, as communication and responsiveness appear to be significant weaknesses.
Google Reviews
Google Reviews
44 reviews on Google“Glenwood Health Center presents a highly polarized environment where experiences range from exceptional, personalized care to reports of severe neglect. While some families praise specific staff members for their kindness and dedication, others report critical failures in hygiene, communication, and medical responsiveness. Families should be aware that the facility's reputation is inconsistent, with significant concerns regarding basic patient care standards and administrative accountability.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual staff members
- Positive interactions with maintenance and transportation staff
- Improved facility cleanliness in recent reports
- Active leadership presence noted by some families
Concerns
- Poor hygiene and lack of basic patient care (soiled linens, unwashed patients) (mentioned by 5 reviewers)
- Difficulty reaching staff via phone or getting timely responses (mentioned by 4 reviewers)
- Unprofessional or dismissive staff attitude toward residents (mentioned by 4 reviewers)
- Inadequate medical attention and slow emergency response (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility cleanliness, what specific protocols are currently in place to ensure daily hygiene and laundry standards are consistently met for residents?
- 2Communication is a top priority for our family; what is the expected turnaround time for staff to return calls, and is there a preferred method for us to receive regular updates on our loved one's care?
- 3How does the nursing team coordinate with attending physicians to ensure medication management is accurate and that any changes in a resident's health status are communicated to us immediately?
- 4We noticed some concerns regarding staff responsiveness; what training or support systems are in place to ensure that residents receive timely assistance when they call for help?
- 5In the event of a medical emergency, what is the facility's step-by-step protocol for stabilizing a resident and notifying the family?
- 6We appreciate that leadership is active on the floor; how do you foster a culture of empathy and professionalism among the staff to ensure every resident feels treated with dignity?
Personalized based on this facility's data
Key Review Excerpts
“My brother has been living here for almost 6 months... He is always clean, his face is shaved, nails are clean and clipped and he is happy.”
“I was at the facility today visiting my loved one with family and a guy Mike came in the room to check on my aunt and her whole demeanor changed when he came in.”
“She was there for a week and the neglect was unreal. This place should be shut down. I had to come physically get her out myself after her falling out of the bed twice in one week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
11
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Glenwood Health Center has a concerning pattern of 60 deficiencies across six surveys, with 38 triggered by family complaints. Recurring issues include abuse protection failures, resident rights violations, care planning problems, and infection control deficiencies. While the facility corrects cited problems, the high volume of repeated complaint-driven investigations suggests ongoing care quality concerns that families should carefully consider before placement.
Jan 3, 2026Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 3, 2026Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 29, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 11, 2024Complaint16
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Oct 11, 2024Routine15
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Mar 11, 2024Complaint2
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Payment Denial
Jan 3, 2026
2-day denial
Fine
Oct 11, 2024
$6,521
Fine
Oct 11, 2024
$6,522
Payment Denial
Oct 11, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Glenwood Health Center by Harborview
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 2.0/5 · Rank 17 of 20 (Worst)
Ownership & Management
Owners
Ga Nc 14, LLC
Owner · Organization
Cl 2022 Irrv Tr
Owner (parent company) · Organization
De 2021 Irrv Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit glenwood-health.com
Medicare data downloads
Original nursing home datasets
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