Assisted Living

Glenwell

Name: Public quality & inspection record for Glenwell
Creator: EveryPlace
License: https://everyplace.care/research-policy

Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.

2248 Old Union Road, Cheektowaga, NY 14227|120 beds|Licensed & Active

Source: NY DOH — view official record

Google rating

4.5/5

based on 8 Google reviews

(716) 608-7000 Directions

Street View

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What this means for your family

Glenwell is an excellent choice for families seeking a clean, well-maintained environment with a highly attentive and professional care team. The facility excels in dining and resident engagement, making it a very positive environment for long-term care.

Google Reviews

8 reviews on Google

“Glenwell is highly regarded by both healthcare professionals and family members for its exceptionally caring staff and clean, beautiful facility. Reviewers specifically praise the quality of the meals, the variety of activities, and the seamless admissions process led by the administration.”

Quality Themes

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Strengths

Compassionate and professional staff
Clean and beautiful facility
Delicious meal quality
Engaging resident activities
Smooth admissions process

Rating Trends

Tap a year to see what changed

Distribution · 8 analyzed

How They Respond to Reviews

88%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It's wonderful to see how beautiful and clean the facility is; what is your team's routine for maintaining the common areas?
2We noticed the staff seems very attentive and professional; how do you ensure that same level of compassion is maintained during shift changes?
3The meals look delicious in the photos; could you tell us more about the menu variety and how much input residents have in daily dining?
4What kind of engaging activities or social outings do you have planned for the residents this month?
5Since the admissions process is known to be very smooth, what are the first steps we should take to ensure a comfortable transition for our family member?
6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?

Personalized based on this facility's data

Key Review Excerpts

“As an Aging Life Care Specialist and one with many years of experience in our area, I find staff at Glenwell to be extremely easy to work with and are very accommodating to my clients. The staff is wonderful from administration down to the aides. Stacy J. is extremely nice to work with and so helpful to my clients and their loved ones through the entire admissions process.”

Aging Life Care Specialist · 2023★★★★★

“With both my mom and aunt living here, I can say that we are all very happy! Everyone I’ve talked to at Glenwell has been friendly and knowledgeable. The meals are delicious, the activities are fun and the rooms are clean.”

Family of two residents · 2023★★★★★

“This place is where you want your elderly. They are top notch! Everyone! All the way down from the administration, to nurses, to aides, to maintenance! Excellent team who really cares about your loved one.”

Family member · 2023★★★★★

Source: 8 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

8total

2deficiencies

Key Findings

2 violations from 8 inspections

Dec 15, 2025Routine2 deficiencies found

2Report

487.11 (k) (14)

Environmental standards

1001.13 (b)(1)(i-iii)(2)(3)(4)(iv-vi)

Structural and environmental standards.

Jun 16, 2025ComplaintNo deficiencies

CleanReport