Glendale Place Care Center
Strong Medicare quality ratings; families often praise effective and encouraging physical therapy team. Still worth an in-person visit.
based on 93 Google reviews
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What this means for your family
This facility has a strong reputation for physical therapy and rehab outcomes, which may benefit short-term patients. However, families should be extremely vigilant regarding communication and basic care standards, as multiple reviewers have reported issues with staff responsiveness and hygiene. We recommend conducting unannounced visits during weekends or evenings to observe staffing levels firsthand.
Google Reviews
Google Reviews
93 reviews on Google“Glendale Place Care Center receives highly polarized feedback, with many families praising the facility for its clean environment, effective physical therapy, and compassionate staff. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and understaffing, particularly during off-hours. Prospective families should be aware that experiences appear to vary greatly depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Effective and encouraging physical therapy team
- Clean and modern facility environment
- Responsive and helpful administrative/admissions staff
- Compassionate care for short-term rehab and respite stays
Concerns
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Lack of compassion and rude behavior from aides/nurses (mentioned by 8 reviewers)
- Poor communication regarding patient status and transfers (mentioned by 5 reviewers)
- Inadequate hygiene and basic patient care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your physical therapy team; could you tell us more about how they work with residents during rehab?
- 2How do you ensure that communication remains consistent between the nursing staff and family members regarding changes in a resident's status?
- 3What specific steps are being taken to ensure that medication management is handled with the highest level of accuracy and care?
- 4With the facility being so modern and clean, what kind of daily social activities or outings do you organize to keep residents engaged?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
- 6How do you support your aides and nursing staff to ensure they have enough time to provide attentive, compassionate bedside care for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team was awesome and helped our family celebrate my Mother's Birthday and this made her very happy.”
“The first night was a nightmare I didn’t get the help I needed n the aid was very rude. After a phone complaint things improved.”
“The supervisors are very unprofessional. When I asked about my mother, they seemed more concerned about what they were going to order for lunch verses my concerns.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Glendale Place has a concerning pattern of recurring safety and care deficiencies, with families filing two complaints that led to citations for infection control and daily care assistance. The facility repeatedly struggles with fire safety systems, infection control, and quality of care across all three surveys spanning six years. While all issues show correction dates, the persistent recurrence of fire safety, infection prevention, and basic care problems suggests ongoing operational challenges that families should carefully evaluate during visits.
Aug 12, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 12, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 5, 2022Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 12, 2019Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Ownership & Operations
Who Operates This Facility
Glendale Place Care Center
for profit
Chain Affiliation
Caring Place Healthcare Group
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 2 of 5 (Worst)
Ownership & Management
Owners
Chase M. Kohn Irrevocable Trust
Owner · Organization
Irrevocable Trust Agreement of Barry a. Kohn
Owner · Organization
Kohn, Chase
Owner (parent company)
Kohn, Patsy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit caringplacehcg.com
Medicare data downloads
Original nursing home datasets
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