Glenbrook
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 61 Google reviews
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What this means for your family
Glenbrook is an excellent choice for families prioritizing high-quality rehabilitation and a luxurious, comfortable environment. The therapy and nursing teams are standout assets. However, if you plan on frequent, spontaneous visits, be aware that some visitors have found recent mealtime policies to be restrictive.
Google Reviews
Google Reviews
61 reviews on Google“Glenbrook is highly regarded for its exceptional rehabilitation services and a nursing staff that families describe as compassionate and professional. While most reviewers praise the high-end, hotel-like atmosphere and excellent food, some families have raised concerns regarding strict visitor policies and occasional lapses in personal hygiene or noise management.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- High-quality, diverse dining options
- Compassionate and attentive nursing staff
- Clean and beautifully maintained facility
- Engaging activities and social programs
Concerns
- Restrictive visitor policies regarding meal times
- Noise disturbances from roommates at night
- Occasional issues with personal hygiene and laundry (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the therapy programs here; could you tell us more about how the physical and occupational therapy teams work with residents to maintain their mobility?
- 2The dining options look quite diverse and high-quality; how much input do residents have in the daily menus?
- 3With such a high rating for your nursing staff, how do you ensure that the level of attentive care remains consistent during the night shifts?
- 4What steps are taken to ensure a quiet and restful environment for residents during the evening hours?
- 5How do you manage the laundry and personal hygiene routines to ensure every resident's individual preferences are met?
- 6Can you describe some of the social programs or group activities that help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and the therapy staff were exceptional. And they helped arrange my Dr. appointments. OT and Pt staff gave me a great support.”
“My brother had an exceptional healing experience in skilled nursing following a hospitalization. Arlene in the Physical Therapy department was so encouraging as he had lost considerable muscle mass and noticeably improved with her support.”
“The facility itself is stunning, boasting an ambiance reminiscent of a five-star resort. The well-designed layout and beautiful surroundings create a serene and welcoming atmosphere.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Glenbrook shows a concerning pattern of recurring deficiencies across multiple areas, with families filing complaints about care planning issues. The facility has persistent problems with dietary services, fire safety systems, and care planning that have appeared across several surveys from 2020 to 2025. While all deficiencies show correction dates, the repeated violations in nutrition and safety suggest ongoing operational challenges that families should carefully consider.
Sep 19, 2025Routine11
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Oct 17, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 24, 2023Routine9
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Aug 24, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 23, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 16, 2020Routine13
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Federal Penalties
Fine
Aug 23, 2023
$9,311
Ownership & Operations
Who Operates This Facility
Glenbrook
for profit
Chain Affiliation
Continuing Life
6 facilities nationwide
Chain avg rating: 4.8/5 · Rank 3 of 6 (Best)
Ownership & Management
Owners
Elwood Justin Wilson, III and Julie Frances Wilson, Trustee of the J.
Owner · Organization
Spieker Living Trust
Owner · Organization
Aschenbrenner, Richard
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit visitglenbrook.com
Medicare data downloads
Original nursing home datasets
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