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Nursing HomeMedicaid

Glen Meadows Retirement Com.

Strong Medicare quality ratings; families often praise high-quality physical therapy and rehabilitation services. Still worth an in-person visit.

11630 Glen Arm Road, Glen Arm, MD 2105731 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 27 Google reviews

5
4
3
2
1
Glen Meadows Retirement Com. Nursing Home in Glen Arm, MD — Street View
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What this means for your family

Glen Meadows is highly recommended for families prioritizing a strong rehabilitation program and a friendly, active social environment. The staff is consistently praised for their responsiveness to family concerns, making it a reliable choice for long-term care.

Google Reviews

Google Reviews

27 reviews on Google
Glen Meadows Retirement Community is highly regarded by residents and their families for its beautiful, peaceful campus and vibrant social environment. Reviewers consistently praise the quality of the physical therapy team and the overall friendliness of the staff. While most feedback is overwhelmingly positive, potential residents should be aware that some past feedback suggested the need for improvements in dining variety.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities9.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • High-quality physical therapy and rehabilitation services
  • Beautiful, well-maintained rural campus
  • Friendly and welcoming staff
  • Active social community with daily activities

Rating Trends

Tap a year to see what changed

2343.7'16(3)4.54.0'19(1)3.04.3'23(6)4.94.7'25(3)5.0'26(1)

Distribution · 30 analyzed

5
21
4
6
3
1
2
1
1
1

How They Respond to Reviews

74%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent focus on improving health inspection outcomes, what specific steps is the facility taking to address the recent state violations and improve the overall care environment?
  • 2I noticed the staffing rating is excellent at 5 stars; how does this high staffing level translate into the daily one-on-one attention my loved one will receive?
  • 3The physical therapy and rehabilitation services are highly regarded; could you walk us through how those programs are integrated into the daily routine for residents?
  • 4I see that you are very active in responding to feedback online; how do you incorporate family input and suggestions into your day-to-day operations?
  • 5With such a beautiful rural campus, what are some of the most popular outdoor or social activities that residents participate in during the week?
  • 6Given the 19 recent deficiencies, could you explain your current process for monitoring resident health and ensuring that medical care protocols are being followed consistently?

Personalized based on this facility's data


Key Review Excerpts

When there are skeletal issues the Physical Therapist is the best I have experienced. That is said by me.. I spent two months in Rehab hospital after being struck by semi, Multiple sessions of physical therapy at Northwestern Hospital and etc This is the best team I have encountered.

Rehab patient · 2024★★★★★

Each and every time there has been a question, issue of some sort, or an emergency related to mom, everything has been handled more than satisfactorily by all of the staff.

Long-term resident's family · 2016★★★★★

Awesome place and employees! They really do care about their residents and try to help in every way! Thank you for taking such great care of my mom and making the process easy for everyone.

Long-term resident's family · 2024★★★★★
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.58hrs
OK
Registered nurses for medical care
Total Nursing
4.04hrs
98%
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility67.3%
Worse than Avg
Here
67.3%
US
93.4%
MD
92.1%
Baltimore
91.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
12.1%
MD
22.2%
Baltimore
23.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
14.4%
MD
21.5%
Baltimore
22.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
15.4%
MD
14.1%
Baltimore
13.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
19.4%
MD
25.1%
Baltimore
26.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.4%
Mixed vs Avgs
Here
21.4%
US
15.3%
MD
24.5%
Baltimore
25.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility43.6%
Worse than Avg
Here
43.6%
US
81.8%
MD
78.7%
Baltimore
76.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility43.8%
Worse than Avg
Here
43.8%
US
79.7%
MD
80.6%
Baltimore
81.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MD
1.3%
Baltimore
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Near state avg (18.9)
5 complaint-triggered
$31,233 in fines

Glen Meadows has concerning patterns with families filing complaints that triggered findings of abuse/neglect deficiencies and inadequate supervision in the most recent survey. The facility shows recurring problems across all three surveys in medication management, care planning, and fire safety systems. While all deficiencies have reported correction dates, the persistence of similar issues suggests ongoing challenges with quality oversight and basic safety protocols.

Mar 31, 2025Complaint
5
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Mar 31, 2025Routine
25
0341Potential for harm · Widespread

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · Widespread

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0843Minimal · WidespreadCorrected

Administration Deficiencies

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

May 12, 2021Routine
19
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Oct 12, 2018Routine
7
0200Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Mar 31, 2025

$31,233

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glen Meadows Retirement Com.

Organization Type

nonprofit

Chain Affiliation

Chain Name

Presbyterian Senior Living

Chain Size

11 facilities nationwide

Chain avg rating: 3.1/5 · Rank 11 of 12 (Worst)

Ownership & Management

Owners

Phi

Owner · Organization

100%

Phi

Owner (parent company) · Organization

100%

Key personnel

Birdsall, JamesOfficer / DirectorChottiner, LawrenceOfficer / DirectorDavis, DannyOfficer / DirectorDenison, BarbaraOfficer / DirectorDerr, ScottOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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