Glen Haven Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (8 vs median 5)
- High staff turnover (52%)
Below average in IA · Below recommended RN staffing · Above recommended total nurse staffing · $44,466 in fines
What this means for your family
While some families report excellent, compassionate care, there are serious, documented concerns regarding medication administration and basic daily support. If you choose this facility, ensure you have a clear plan for monitoring medical care and consider being physically present to advocate for your loved one's daily needs.
Google Reviews
Google Reviews
13 reviews on Google“Glen Haven Village receives polarized feedback, with some families praising the compassionate end-of-life care provided by specific staff members, while others report severe lapses in basic medical and personal care. Critical concerns include failures in medication management and a lack of consistent assistance with daily living activities like hydration and hygiene. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life support
- Dedicated individual staff members
- Effective rehabilitation services
Concerns
- Failure to administer critical medications (mentioned by 2 reviewers)
- Inadequate assistance with basic hygiene and hydration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high staffing rating, how does your team ensure that individual attention is consistently provided for daily hygiene and hydration needs?
- 2I noticed that medication management is a high priority; could you walk me through the specific safety protocols and double-check systems you have in place to ensure all residents receive the correct doses on time?
- 3How do you handle communication with families regarding changes in a resident's health status, and what is the best way for us to stay updated on our loved one's care?
- 4I saw that you have responded to some online feedback; how does the leadership team use family input to improve the quality of life and care at Glen Haven Village?
- 5With your strong reputation for end-of-life support, how do you balance that compassionate care with the daily medical oversight required for residents with complex health needs?
- 6What kind of daily activities or social engagement programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My grandma was in this facility for about a week when she was found unresponsive due to not getting her insulin for 3 days.”
“I knew my mom was in great care. My mom would say she was happy and safe until she was almost gone, and yet the care they provided for her was the same caring support as day one.”
“We the family had to be there every day or she would not have got a drink of water or a bed bath . hospice came out once the time that she was there and some of the cna's could not lift her to the bath room so the family had to do it”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Glen Haven Village shows concerning patterns with families filing complaints that triggered 7 of 38 deficiencies across safety hazards, care planning, and medication management issues. Recent problems include accident prevention failures, pressure ulcer care, and fire safety violations, with some issues recurring across multiple surveys. While the facility addresses deficiencies when cited, the repeated complaints and ongoing safety concerns warrant careful consideration during any visit.
Dec 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 5, 2025Routine10
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 11, 2024Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Jul 11, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Sep 25, 2025
$12,664
Fine
Jun 5, 2025
$21,754
Fine
Aug 21, 2024
$1,495
Payment Denial
Jul 11, 2024
8-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 28, 2026ComplaintClean
Fed violations: 0, State violations: 0
Jan 15, 2026ComplaintClean
Fed violations: 0, State violations: 0
Dec 17, 2025ComplaintClean
Fed violations: 1, State violations: 0
Sep 25, 2025ComplaintClean
Fed violations: 1, State violations: 1
Jul 10, 2025InspectionClean
Fed violations: 0, State violations: 0
Jun 5, 2025InspectionClean
Fed violations: 6, State violations: 2
May 7, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 16, 2024OtherClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Glen Haven Village
nonprofit
Ownership & Management
Owners
Glen Haven Home INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit glenhavenvillage.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.