Glen Eagle Healthcare and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 5.0)
Below average in GA · Critically understaffed (RN) · Above average staffing · $87,910 in fines
What this means for your family
While recent reviews suggest improvements under new administration, the facility has a history of serious complaints regarding medical oversight and food safety. We strongly recommend visiting in person to observe staff-to-resident interactions and asking specifically about their protocols for medical follow-ups and dietary safety.
Google Reviews
Google Reviews
27 reviews on Google“Glen Eagle Healthcare and Rehab presents a polarized experience, with recent reviews showing a sharp divide between high praise for staff compassion and severe allegations of neglect. While some families commend the facility for its cleanliness and caring nursing team, others report critical failures in medical oversight, communication, and basic patient care, including dangerous incidents involving food safety and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Clean, fresh-smelling facility
- Compassionate and attentive nursing staff
- Helpful and knowledgeable administration team
Concerns
- Poor communication with families and lack of follow-up (mentioned by 2 reviewers)
- Inadequate hygiene and patient care standards (mentioned by 2 reviewers)
- Poor food quality and temperature issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the standard process for updating families on their loved one's daily status or health changes?
- 2I noticed the facility has a 1-star staffing rating; how do you ensure consistent, high-quality care for residents during shift changes and weekends?
- 3Could you walk me through your current process for medication management to ensure accuracy and timely administration for residents?
- 4We understand that dining is a key part of daily life; what steps are you taking to improve the quality, temperature, and variety of the meals served?
- 5With the recent state violations, what specific internal quality assurance measures have been implemented to improve hygiene and overall patient care standards?
- 6How does the facility handle medical emergencies or urgent health needs, and how quickly can a resident expect to be seen by a physician or nurse?
Personalized based on this facility's data
Key Review Excerpts
“I give them 5 stars for the new administrator, the nursing staff, CNA,s and so many others that have a very tough and trying job and they do their jobs with love and compassion!”
“Under no circumstances should non-verbal or dementia patients be fed raw chicken.”
“My friend was there for 5 months, denied cardiac treatment, zero tests for her lung, heart and kidney diseases, denied prescriptions, and managed to catch a now colonized, antibiotic resistant eColi bacterial infection.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaint-triggered deficiencies raise concerns about Glen Eagle's safety oversight and care planning, with families filing reports leading to 9 violations. Key problem areas include accident prevention and safety supervision, resident assessment and care planning, and fire safety systems. While the facility has corrected past issues, recent 2025 complaints about safety hazards and a pattern of protection-from-abuse violations suggest ongoing challenges with resident safety and oversight.
Jun 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 21, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Feb 19, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 26, 2023Routine17
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 20, 2021Routine10
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Sep 27, 2018Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Federal Penalties
Fine
Mar 21, 2025
$87,910
Ownership & Operations
Who Operates This Facility
Glen Eagle Healthcare and Rehab
for profit
Chain Affiliation
Selectis Health
6 facilities nationwide
Chain avg rating: 1.8/5 · Rank 6 of 9
Ownership & Management
Owners
Selectis Health INC
Owner · Organization
Baller, Lance
Owner (parent company)
Furstenberg, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Neuman, Clifford
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.