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Ginger Cove

Strong Medicare quality ratings; families often praise vibrant social community and camaraderie. Still worth an in-person visit.

4000 River Crescent Drive, Annapolis, MD 2140155 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 51 Google reviews

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What this means for your family

Ginger Cove offers a highly engaging lifestyle and a strong sense of community that many residents find rewarding. However, families should be aware of recent reports regarding management friction and staffing levels in the memory care unit. We recommend scheduling a visit to specifically observe the staffing ratios in the memory care wing and speaking with current residents about their daily experience.

Google Reviews

Google Reviews

51 reviews on Google
Ginger Cove is a Life-Care Community that receives high praise from many residents for its vibrant social culture, well-maintained grounds, and attentive staff. However, there is a recurring pattern of negative feedback regarding management, specifically concerning professionalism and communication, as well as recent reports of understaffing in the memory care unit.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean9.0Activities9.0MedsN/AMemory3.0Comms4.0Value4.0

Strengths

  • Vibrant social community and camaraderie
  • Beautiful, well-maintained campus and grounds
  • Attentive and caring staff
  • High-quality dining options

Concerns

  • Unprofessional or toxic management style (mentioned by 4 reviewers)
  • Understaffing, particularly in memory care and nursing units (mentioned by 2 reviewers)
  • High costs and perceived lack of value (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(2)5.05.0'20(2)5.05.0'23(1)3.14.2'25(5)4.8'26(20)

Distribution · 48 analyzed

5
38
4
0
3
0
2
2
1
8
12 reviews posted between Mar 27, 2026Mar 27, 2026 · 12 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how well-maintained the campus grounds are; could you tell us more about the different social activities and community events available for residents?
  • 2We noticed the staff is highly rated for being attentive; how do you ensure that this level of care remains consistent during shift changes or busy periods?
  • 3With your impressive 5-star rating for staffing, how do you specifically support the nursing and memory care teams to ensure they have enough time for each resident?
  • 4How does the communication process work between the management team and families regarding a resident's daily care and any changes in their health?
  • 5Since the dining options are a highlight here, could you describe how much input residents have in their daily meal planning?
  • 6In the event of a medical emergency during the night, what are the specific protocols for notifying the family and providing immediate care?

Personalized based on this facility's data


Key Review Excerpts

My parents moved to Ginger Cover over 3 years ago. They are so glad that they made this move. Their apartment is fabulous, the staff are caring and conscientious, the food is innovative and well planned for seniors, and the activities never stop.

Long-term resident's family · 2020★★★★★

I've been noticing that there's been only two employees in this unit, and although both young ladies are always welcoming, and very pleasant i still have some major concerns, being that im a registered nurse myself.

Memory care family member · 2026★★☆☆☆

Management is out of touch with the community culture. Complete disconnect and unfriendly. Management is toxic and narrow-minded.

Family member · 2024☆☆☆☆
Source: 51 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.69hrs
OK
Registered nurses for medical care
Total Nursing
4.93hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

11

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility42.7%
Worse than Avg
Here
42.7%
US
14.4%
MD
21.5%
Anne arundel
19.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MD
22.2%
Anne arundel
27.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.9%
Worse than Avg
Here
78.9%
US
93.4%
MD
92.1%
Anne arundel
96.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.0%
Worse than Avg
Here
31.0%
US
15.3%
MD
24.5%
Anne arundel
28.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility34.7%
Worse than Avg
Here
34.7%
US
19.4%
MD
25.1%
Anne arundel
26.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
19.5%
MD
16.6%
Anne arundel
13.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility62.2%
Worse than Avg
Here
62.2%
US
81.8%
MD
78.7%
Anne arundel
84.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
79.7%
MD
80.6%
Anne arundel
83.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility9.0%
Worse than Avg
Here
9.0%
US
1.6%
MD
1.3%
Anne arundel
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (18.9)
4 complaint-triggered

Ginger Cove has a concerning pattern of recurring deficiencies across multiple surveys, with families filing complaints that triggered investigations. The facility consistently struggles with care planning and resident assessment, building safety and fire protection systems, and resident rights compliance. While most issues show correction dates, the same problems persist across years (2018-2024), including repeated violations for emergency exits, care plan development, and notification procedures, suggesting systemic challenges in maintaining standards.

Nov 24, 2025Routine
11
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Nov 24, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 4, 2024Routine
28
0345Potential for harm · Widespread

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0524Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure that gas fire places are out of the reach of patients and can be shut off if unit is working improperly.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0500Potential for harm · IsolatedCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jun 4, 2024Complaint
3
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Jun 7, 2019Routine
4
0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ginger Cove

Organization Type

nonprofit

Ownership & Management

Key personnel

Boulden, PhyllisW-2 Managing EmployeeFisher, DonaldW-2 Managing EmployeeBoulden, PhyllisOfficer / DirectorFisher, DonaldOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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