Ginger Cove
Strong Medicare quality ratings; families often praise vibrant social community and camaraderie. Still worth an in-person visit.
based on 51 Google reviews
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What this means for your family
Ginger Cove offers a highly engaging lifestyle and a strong sense of community that many residents find rewarding. However, families should be aware of recent reports regarding management friction and staffing levels in the memory care unit. We recommend scheduling a visit to specifically observe the staffing ratios in the memory care wing and speaking with current residents about their daily experience.
Google Reviews
Google Reviews
51 reviews on Google“Ginger Cove is a Life-Care Community that receives high praise from many residents for its vibrant social culture, well-maintained grounds, and attentive staff. However, there is a recurring pattern of negative feedback regarding management, specifically concerning professionalism and communication, as well as recent reports of understaffing in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant social community and camaraderie
- Beautiful, well-maintained campus and grounds
- Attentive and caring staff
- High-quality dining options
Concerns
- Unprofessional or toxic management style (mentioned by 4 reviewers)
- Understaffing, particularly in memory care and nursing units (mentioned by 2 reviewers)
- High costs and perceived lack of value (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how well-maintained the campus grounds are; could you tell us more about the different social activities and community events available for residents?
- 2We noticed the staff is highly rated for being attentive; how do you ensure that this level of care remains consistent during shift changes or busy periods?
- 3With your impressive 5-star rating for staffing, how do you specifically support the nursing and memory care teams to ensure they have enough time for each resident?
- 4How does the communication process work between the management team and families regarding a resident's daily care and any changes in their health?
- 5Since the dining options are a highlight here, could you describe how much input residents have in their daily meal planning?
- 6In the event of a medical emergency during the night, what are the specific protocols for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“My parents moved to Ginger Cover over 3 years ago. They are so glad that they made this move. Their apartment is fabulous, the staff are caring and conscientious, the food is innovative and well planned for seniors, and the activities never stop.”
“I've been noticing that there's been only two employees in this unit, and although both young ladies are always welcoming, and very pleasant i still have some major concerns, being that im a registered nurse myself.”
“Management is out of touch with the community culture. Complete disconnect and unfriendly. Management is toxic and narrow-minded.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ginger Cove has a concerning pattern of recurring deficiencies across multiple surveys, with families filing complaints that triggered investigations. The facility consistently struggles with care planning and resident assessment, building safety and fire protection systems, and resident rights compliance. While most issues show correction dates, the same problems persist across years (2018-2024), including repeated violations for emergency exits, care plan development, and notification procedures, suggesting systemic challenges in maintaining standards.
Nov 24, 2025Routine11
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 4, 2024Routine28
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure that gas fire places are out of the reach of patients and can be shut off if unit is working improperly.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 4, 2024Complaint3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Jun 7, 2019Routine4
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Ginger Cove
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit gingercove.com
Medicare data downloads
Original nursing home datasets
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