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Nursing HomeMedicaid Investigative

Gilroy Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

8170 Murray Avenue, Gilroy, CA 95020134 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 114 Google reviews

5
4
3
2
1
Gilroy Healthcare Center Nursing Home in Gilroy, CA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (18 vs median 13.0)

Below average in CA · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $105,256 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for physical rehabilitation, as the therapy teams are frequently cited as top-tier. However, if your loved one has complex medical needs or requires strict medication adherence, you must perform extra due diligence, as multiple families have reported serious lapses in clinical care and infection control.

Google Reviews

Google Reviews

114 reviews on Google
Families considering Gilroy Healthcare Center will find a facility that has undergone significant recent improvements, with many reviewers praising the modern, clean, and remodeled environment. While the rehabilitation and nursing staff receive frequent praise for being kind and attentive, there are serious, critical reports regarding medical errors, such as missed medications and preventable infections. Prospective families should weigh the high satisfaction with the physical facility and therapy against documented concerns regarding staffing consistency and clinical oversight.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean7.0Activities5.0Meds2.0Memory5.0Comms6.0Value7.0

Strengths

  • Modern, clean, and remodeled facility
  • Exceptional physical and occupational therapy teams
  • Friendly and compassionate nursing staff
  • Improved security and digital check-in systems

Concerns

  • Serious medical errors and preventable infections (mentioned by 2 reviewers)
  • Inconsistent medication management (mentioned by 2 reviewers)
  • Staffing shortages and slow response times (mentioned by 3 reviewers)
  • Limited visitor parking and staff parking conflicts (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.5'17(2)4.02.2'19(5)4.03.0'23(4)4.44.6'25(30)4.5'26(29)

Distribution · 94 analyzed

5
67
4
10
3
3
2
0
1
14

How They Respond to Reviews

83%response rate
Good

The owner provides personalized responses that frequently mention specific staff members or facility features mentioned in the reviews. They demonstrate empathy in negative reviews by inviting further direct communication to resolve issues.

Questions for Your Tour

  • 1We've heard great things about the modern renovations here; could you show us some of the recently remodeled common areas?
  • 2With the high praise for your therapy teams, how would you describe the process for getting a resident started with physical or occupational therapy?
  • 3How does the nursing team ensure that medication schedules are followed accurately and consistently every day?
  • 4What specific protocols are in place to prevent infections and ensure a high standard of medical care for all residents?
  • 5We noticed the new digital check-in system; how has that improved the security and ease of visiting for families?
  • 6What are some of the favorite daily activities or social events that keep the residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

The Therapists were awesome. I was a resident here about 2 to 3 months for a different condition, and I need therapy again and I trust this facility 100%

Former resident · 2025★★★★★

I was hospitalized 3 times for a total of 26 days for serious and preventable infections. I had never had a UTI before in my life until I got there. I also got c.diff.

Rehab patient · 2024☆☆☆☆

The facility itself is impeccably clean and well-maintained. The memory unit, where my grandfather resides, is specifically tailored to meet his needs with a comforting environment and specialized care.

Memory care family member · 2024★★★★★
Source: 114 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
4.20hrs
OK
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Santa clara
5.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.2%
Worse than Avg
Here
21.2%
US
15.3%
CA
10.5%
Santa clara
10.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
19.5%
CA
13.7%
Santa clara
9.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
19.4%
CA
10.7%
Santa clara
12.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.9%
Worse than Avg
Here
15.9%
US
14.4%
CA
10.4%
Santa clara
9.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Santa clara
99.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
CA
93.2%
Santa clara
96.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Santa clara
96.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Mixed vs Avgs
Here
1.2%
US
1.6%
CA
1.5%
Santa clara
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
1penalties
Above state avg (15.4)
4 complaint-triggered
$105,256 in fines

Gilroy Healthcare Center has recurring issues with medication management, resident rights, and fire safety across multiple surveys from 2021 to 2025, indicating persistent operational challenges. Five complaint-triggered deficiencies show families have filed reports about safety hazards and communication problems. While all violations have correction dates, the repeated nature of deficiencies in core care areas suggests ongoing quality concerns that warrant careful consideration.

Dec 3, 2025Complaint
2
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jun 23, 2025Routine
19
0757Immediate jeopardy · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Mar 20, 2024Complaint
1
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Dec 1, 2023Routine
4
0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 27, 2023Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 23, 2021Routine
19
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0034Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide a means of sharing information on occupancy/needs.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Jun 17, 2025

$69,735

Ownership & Operations

Who Operates This Facility

Owner / Operator

Gilroy Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Covenant Care

Chain Size

15 facilities nationwide

Chain avg rating: 2.8/5 · Rank 18 of 24

Ownership & Management

Owners

Covenant Care California, LLC

Owner · Organization

Covenant Care, LLC

Owner · Organization

Centre Capital Investors V, Lp

Owner (parent company) · Organization

Centre Covenant Purchaser (b), LLC

Owner (parent company) · Organization

Centre Covenant Purchaser (q), LLC

Owner (parent company) · Organization

Centre Covenant Purchaser (s), LLC

Owner (parent company) · Organization

Centre V Secondary Fund, L.p.

Owner (parent company) · Organization

Covenant Holdco, LLC

Owner (parent company) · Organization

Covenant Subco, LLC

Owner (parent company) · Organization

State Treasurer of Mich Custodian of Public School Empl Rtmnt Systems

Owner (parent company) · Organization

Stockwell Fund II Lp

Owner (parent company) · Organization

Evans, Mary

Owner (parent company)

Levin, Robert

Owner (parent company)

Sims, Christine

Owner (parent company)

Torok, Andrew

Owner (parent company)

Key personnel

Midcap Funding IV Trust5% or Greater Security InterestAshley, DavaOfficer / DirectorCarney, KevinOfficer / DirectorEvans, MaryOfficer / DirectorHassell, LanceOfficer / Director
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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