George E. Wahlen Ogden Veterans Home
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 124 Google reviews
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What this means for your family
This facility is widely praised for its cleanliness and engaging activity programs, making it a strong contender for many families. However, recent reports suggest potential inconsistencies in memory care staffing and administrative communication. We recommend scheduling a tour specifically to observe the memory care wing and asking management directly about their current staffing ratios and conflict resolution policies.
Google Reviews
Google Reviews
124 reviews on Google“The George E. Wahlen Ogden Veterans Home generally receives high praise for its clean, well-maintained facility and a staff that many families describe as compassionate and attentive. While the majority of reviews highlight excellent care and a respectful environment for veterans, a minority of families have reported serious concerns regarding memory care staffing, administrative communication, and occasional lapses in professional conduct. Potential families should weigh the facility's strong reputation for cleanliness and therapy services against these specific reports of inconsistent care management.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive nursing staff
- Engaging activities and events for residents
- Strong physical therapy and rehabilitation services
Concerns
- Understaffing and poor training in memory care (mentioned by 3 reviewers)
- Inconsistent or unprofessional communication from administration (mentioned by 3 reviewers)
- Issues with food quality and safety protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; what specific cleaning protocols are in place to ensure resident safety?
- 2We noticed many people praise the compassion of your nursing team; how do you ensure this level of attentive care is maintained during shift changes?
- 3What kind of engaging activities or special events do you have planned for the residents this month?
- 4How does the facility handle medical emergencies or changes in health status during the overnight hours?
- 5What steps are being taken to enhance the training and specialized support for residents in the memory care unit?
- 6How does the administration ensure that communication remains clear and consistent with families regarding a resident's daily care?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist there were incredibly helpful and always going the extra mile. Cassidy was great and very knowledgeable about getting my dad extra help when he was discharged.”
“The George E. Wahlen Ogden Veterans Home is a very special place. All of the services they provide are top notch - facilities, housekeeping, food, therapies, nursing, aids, and administration. But the thing that makes this place special is the people working there - ALL of them.”
“My Dad lives at George Whalen Veterans home, and I am so thankful for the entire staff there. My Dad is well taken care of, and he enjoys all the activities, which there are plenty of. The entire place is clean, and well organized.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering serious deficiencies, most recently including resident abuse protection failures and inadequate reporting of suspected incidents. The facility has recurring issues with medication management errors, safety hazards, fire safety systems, and emergency preparedness across multiple surveys. While all deficiencies show correction dates, the pattern of repeated problems in critical care areas and recent abuse-related violations warrant careful consideration before visiting.
Feb 28, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 7, 2024Complaint9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 7, 2024Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 1, 2022Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 25, 2021Routine3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Federal Penalties
Fine
Feb 28, 2025
$12,363
Ownership & Operations
Who Operates This Facility
George E. Wahlen Ogden Veterans Home
government
Chain Affiliation
Avalon Health Care
16 facilities nationwide
Chain avg rating: 3.6/5 · Rank 6 of 13
Ownership & Management
Owners
Avalon Va Management LLC
Owner · Organization
Avalon Veterans Services, L.L.C.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit avalonhealthcare.com
Medicare data downloads
Original nursing home datasets
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