Gateway Post-acute and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 116 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 6.0)
Bottom 25% in FL · Below recommended RN staffing · No penalties on record
What this means for your family
While the facility's therapy department has helped some residents recover, the recurring, severe reports of neglect and poor hygiene are deeply concerning. If you choose this facility, you must be prepared to visit frequently to monitor your loved one's care, as communication and responsiveness are major pain points for many families.
Google Reviews
Google Reviews
116 reviews analyzed“Gateway Post-Acute and Rehabilitation Center receives highly polarized feedback, with recent reviews highlighting severe concerns regarding patient hygiene, neglect, and unprofessional staff behavior. While some families and residents praise the facility for its therapy programs and specific staff members, many others report incidents of residents sitting in soiled diapers for extended periods, weight loss, and poor communication. Potential families should be aware of the stark contrast between the facility's marketing and the distressing experiences reported by multiple families.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some highly dedicated individual nurses and CNAs
- Recent facility renovations and upgrades
- Active social and dining programs for some residents
Concerns
- Poor hygiene and neglect (soiled diapers, lack of bathing) (mentioned by 9 reviewers)
- Unprofessional, rude, or aggressive staff behavior (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Inadequate nutrition or assistance with feeding (mentioned by 4 reviewers)
- Theft or loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent facility renovations, what specific upgrades have been made to improve the living environment and overall cleanliness for residents?
- 2Could you walk me through the protocol for ensuring residents receive consistent assistance with hygiene and bathing, and how is this care tracked by the nursing team?
- 3I understand that communication is vital for families; what is the best way for me to reach the nursing staff directly if I have concerns about my loved one's daily care or nutrition?
- 4How does the facility ensure that residents receive the necessary support during mealtimes, especially for those who require assistance with feeding?
- 5With the physical and occupational therapy programs being a noted strength here, how do you coordinate those sessions with the daily social and dining activities to ensure a balanced schedule?
- 6What security measures or inventory systems do you have in place to help protect and track personal belongings for residents?
Personalized based on this facility's data
Key Review Excerpts
“My father was admitted to this facility, and I found him in a terrible condition: his head and face were covered with a severe dermatitis. He was also speaking incoherently, as if he were confused or mentally impaired.”
“The wonderful people at Gateway helped my husband David to recover completely. David had heart surgury and then was sent to Gateway. His personal Physical Therapist was so patient and helped get walking again.”
“My mom went in for rehab and wasn’t a patient for a month before she had a big hole in her butt and her heels black. She went in with her skin intact NO wounds and left in a total mess.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against Gateway Post-Acute that triggered federal investigations, revealing recurring problems with maintaining a safe, clean environment and proper care planning across multiple surveys from 2020-2024. The facility has repeatedly struggled with resident rights violations, medication management, and environmental safety issues, though all deficiencies show correction dates, suggesting the facility addresses problems when cited.
Jan 7, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 11, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 21, 2024Routine12
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 21, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 18, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 16, 2021Routine6
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Gateway Post-acute and Rehabilitation Center
for profit
Chain Affiliation
Plainview Healthcare Partners
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 7 of 13
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit gatewayhcs.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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