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Assisted Living

Gardens on Quail

Families consistently rate this highly — reviewers highlight beautiful, well-maintained courtyard and grounds. Schedule a visit to confirm the fit.

6447 Quail St, Allendale Area · Arvada, CO 8000496 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
4.3/5

based on 79 Google reviews

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Gardens on Quail Assisted Living in Arvada, CO — Street View
Street View

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What this means for your family

The Gardens on Quail offers a beautiful environment and a robust activity program that many residents enjoy. However, because multiple families have reported serious concerns regarding medication management and response times, we strongly recommend you visit during off-hours and ask specifically about their current staffing ratios and protocols for overnight care.

Google Reviews

Google Reviews

79 reviews on Google
The Gardens on Quail is generally praised for its beautiful, well-maintained grounds and a staff that many families describe as compassionate and attentive. However, there is a recurring pattern of serious complaints from some families regarding understaffing, poor communication, and lapses in basic care, such as medication management and timely assistance. While many residents and their families report a positive, resort-like experience, prospective families should be aware of these significant inconsistencies in care quality.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0Activities9.0Meds3.0Memory5.0Comms4.0ValueN/A

Strengths

  • Beautiful, well-maintained courtyard and grounds
  • Engaging activities and social events
  • Attentive and compassionate care staff
  • Clean and inviting facility atmosphere

Concerns

  • Understaffing leading to long wait times for assistance (mentioned by 3 reviewers)
  • Poor communication and unprofessional conduct by administrative staff (mentioned by 2 reviewers)
  • Inconsistent medication management and care protocols (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(3)'19(2)'21(9)'23(24)'25(4)'26(9)

Distribution · 82 analyzed

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14 reviews posted between Jul 22, 2023Jul 22, 2023 · 13 were 5-star

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1The courtyard and grounds look absolutely beautiful in photos; how often do residents get to enjoy outdoor time and organized activities in that space?
  • 2We noticed the staff is very attentive to residents; what specific protocols are in place to ensure medication is administered accurately and on schedule every day?
  • 3How does the administrative team stay in touch with families to ensure we are always updated on any changes in our loved one's care or well-being?
  • 4In the event of a medical emergency during the night, what is the immediate process for getting assistance and notifying the family?
  • 5With a community of this size, how do you ensure that staff members are able to respond quickly to call lights and individual requests for help?
  • 6What are some of the most popular social events or group activities that residents look forward to each week?

Personalized based on this facility's data


Key Review Excerpts

They forgot to feed my mother!!! How can you forget to feed someone?

Family member · 2023☆☆☆☆

The care team is attentive and intentional, always evaluating how to best support each resident. The culinary team consistently serves excellent meals, and the activities team brings fresh, creative ideas that truly help residents stay engaged and thrive.

Family member · 2026★★★★★

The worst. Was left in my own urine for 6 hours. Had my wife and daughter makes a complain to Department of Health.

Former resident · 2017☆☆☆☆
Source: 79 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

9total
4deficiencies
Jul 1, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 3, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Oct 1, 2024Complaint
N/A0000, 1410, 3060

A licensure complaint, prompted by #CO37570, was completed on 10/1/24. Deficiencies were cited. Based on interview and record review, the residence failed to investigate an allegation of abuse in accordance with the residence' s written policy, affecting one sample resident (#2). The residence' s abuse and neglect policy, dated 7/1/24, read that the residence completed the following steps when investigating an allegation of physical abuse: the residence described the investigative steps taken and attempted to have a conversation with the residents involved and made notes of the conversation. The residence included in the notes the residents' reactions and responses to the incident. The residence assessed the residents for injuries. The residence documented the conclusion of the investigation. The residence documented how the residence kept the residents safe while the investigation was conducted. The residence documented the actions the residence took with the alleged assailant. Documented interventions that were put in place to ensure there was not a repeated incident.Documentation of an investigation of physical abuse, dated 7/24/24, read in part: "(Resident #3) was agitated and began stating that she owned the building and began trying to force other residents out of their rooms. (Resident #3) would hit (caregiver) and QMAP [qualified medication administration person] when trying to redirect the resident away. The resident then entered th.. Based on observation, record review and interviews the residence failed to ensure resident care plans include how residents will have continuous independent access to their room, along with the residence plan to protect residents from unwanted visitation by other residents, affecting five sample residents (#1-#5) who resided in a secure environment (SE). (Cross-reference S1410).Findings include:1. Residence PolicyThe residence' s Enhanced Resident Care Plan policy, dated 1/1/24, read in part, each resident of the secure environment will have an enhanced resident care plan. The enhanced care plan for each resident in a secure environment shall include a description of how the resident will have continuous independent access to his or her individual room and include the plan to protect the resident from unwanted visitation by other residents.2. Resident #1 was admitted to the residence on 5/30/24 with a diagnosis including dementia. On 10/1/24 at 2:00 p.m., Resident #7 opened the door to another resident' s room, looked inside, closed the door, and opened and closed the door again and walked away. An incident report, dated 6/4/24, read in part, Resident #1 stated she was hit by another resident. Resident #1 stated another resident was lying in her bed and she was hit by the other resident when she attempted to get the resident out of her bed.The care plan, dated 7/11/..

Sep 13, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Jun 11, 2024Complaint
N/A0000, 1032, 1412 and 2 more

A licensure complaint prompted by #CO36049 and #CO36112 was completed on 6/12/24. Deficiences were cited. Based on interview and record review, the residence failed to ensure the electronic medication administration records (eMARs) contained accurate information, affecting two of four sample residents whose medications were reviewed (#1 and #2). Findings include:1. Residence PolicyThe residence' s undated Medication Administration policy read in part: "each qualified medication administration person (QMAP), nurse or practitioner must accurately document each medication administration or monitoring event at the time the event is completed for each resident."2. Resident #1 was admitted to the residence on 10/21/22 with a diagnosis of dementia.a. EscitalopramA written practitioner' s order, dated 8/17/23, directed the residence to administer escitalopram 10 mg twice daily. However, the August through D.. Based on observation, interview, and record review, the residence failed to comply with authorized practitioner' s orders associated with medication administration, affecting three of five residents (#1-#3).Findings include: 1. Residence Policy The residence' s undated Medication Administration policy read in part, "Prescription and non-prescription medications must be administered by a qualified medication administration person (QMAP) only upon written order of an authorized practitioner." 2. Resident #2 was admitted to the residence on 3/10/23 with diagnoses including eye disease (dry eye) and insomnia.a. LatanoprostA written practitioner' s order, dated 3/27/24, directed the residence to administer latanoprost 0.005% eye drops one drop in each eye at bedtime. However, the March through .. Based on observation, record review and interview, the residence failed to develop and implement policies and procedures for the identification, reporting, and investigation of injuries of unknown origin, affecting 26 current residents that resided in the secure environment.Findings include:1. Residence PolicyThe residence' s Unanticipated Illness and Serious Injury policy, dated September 2019, read in part: "In the event that an individual resident experiences an unanticipated illness or injury, emergency care will be provided ... the community notifies a resident' s emergency contact person, the primary care provider, and the appropriate case managers when an unanticipated illness (or) serious injury ... occurs." However, the policy failed to include how the residence w.. Based on observation, record review, and interview, the residence failed to ensure the resident agreement did not relieve the residence of compliance with any requirement under state regulation, affecting 26 residents that resided in the secure environment (SE).Findings include:1. Reference and Residence Policya. The residence' s undated resident agreement read in part, "The resident is responsible for any personal hygiene products and any paper goods ..."However, the resident agreement was written to relieve the residence from compliance with Chapter VII regulation, part 22.23.b. Chapter VII regulations governing assisted living residences, part 22.23, requires that each assisted living residence shall provide toilet paper in each resident bathroom, except where a resident has a specific ..

May 8, 2024Complaint
CleanReport

No deficiencies found during this inspection.

May 8, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Mar 27, 2023Follow-up
N/A0000 & 9999

A revisit survey was completed on 3/27/23 for all previous deficiences cited on 9/20/22. The residence is in compliance with all regulations surveyed. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

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References & Resources

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