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Assisted Living

The Gardens at Park Balboa

Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.

7046 Kester Avenue, Van Nuys · Van Nuys, CA 91405120 bedsLicensed & Active
Google rating
4.6/5

based on 24 Google reviews

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The Gardens at Park Balboa Assisted Living in Van Nuys, CA — Street View
Street View

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What this means for your family

The Gardens at Park Balboa is an excellent choice for families seeking a high level of emotional care and a rich social life for their loved ones. The staff's dedication to treating residents like family is a standout feature. However, you should independently verify the quality of care and staffing levels, as one family member has raised concerns about the authenticity of some online reviews.

Google Reviews

Google Reviews

24 reviews on Google
The Gardens at Park Balboa is highly regarded by families for its exceptionally compassionate staff who treat residents like family. Reviewers frequently praise the vibrant social atmosphere, diverse activity programs, and the high quality of the dining services. While most feedback is overwhelmingly positive, one reviewer raised serious concerns regarding the authenticity of some online reviews.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean9.0Activities9.0MedsN/AMemory10.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive caregiving staff
  • Engaging social activities and outings
  • High-quality, restaurant-style dining
  • Clean and well-maintained environment
  • Excellent specialized memory care options

Concerns

  • Allegations of fraudulent/fake reviews being posted by staff

Rating Trends

Tap a year to see what changed

234'13(1)'17(3)'20(4)'22(2)'25(5)'26(3)

Distribution · 27 analyzed

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How They Respond to Reviews

33%response rate
Good

The owner provides highly personalized responses that frequently use residents' names and reference specific details from the reviews. They maintain a warm, family-oriented tone in positive interactions but shift to a formal, professional tone when addressing criticism.

Questions for Your Tour

  • 1We've heard wonderful things about the restaurant-style dining here; could you tell us more about how the meal service works and how much input residents have in the menus?
  • 2Since we are looking for a very active lifestyle, could you describe some of the recent social outings or group activities that have been popular with the residents lately?
  • 3With the specialized memory care options available, how do you tailor daily routines to meet the specific cognitive needs of each resident?
  • 4How does the care team manage medical emergencies or urgent health changes during the overnight hours?
  • 5We noticed you are very involved in responding to feedback from families; how does the management team use resident and family input to improve facility operations?
  • 6What steps does the facility take to ensure the environment remains as clean and well-maintained as it appears during our visit?

Personalized based on this facility's data


Key Review Excerpts

This facility the staff. It's like family. They took amazing care of my mom. She was there for 2 years. Always in awe at the genuine care they provided to my mom.

Long-term resident's family · 2025★★★★★

The Gardens is truly a gem! From the many moment you walk in, the ambience is one of peace and calm in a lush and lovely setting. The rooms are generous in size and wheelchair-friendly...

Resident's family · 2023★★★★★

I was in a terrible auto accident... POST SURGERY AT THE GARDENS AT PARK BALBOA ASSISTED LIVING VAN NUYS. I COULD NOT WALK, SHOWER, OR BARELY FEED MYSELF. THANK YOU GOD!!! DUE TO THE WONDERFUL HELP AND LOVE THAT SURROUNDED ME , I AM NOW UP AND AROUND.

Rehab patient · 2021★★★★★
Source: 24 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

29total
10 Type A— immediate health risk
7 Type B— non-compliance
Clean record— no deficiencies found
Feb 23, 2026Complaint
Clean

This report details the findings of a complaint investigation regarding allegations of rough handling and delayed assistance. The investigation found insufficient evidence to substantiate either allegation, concluding that the complaints were unsubstantiated at this time.

Oct 2, 2025Other
Clean

The facility underwent an Annual Continuation visit, which included reviews of resident and personnel records, and a tour of the physical plant. The LPA noted that resident records were in order, and staff files were generally compliant, though three staff members lacked current first aid/CPR certification. No specific deficiencies were cited in the final report sections reviewed.

Sep 22, 2025Inspection
Clean

The facility underwent a required one-year inspection and the LPA observed no immediate health or safety hazards in the resident rooms or common areas. The kitchen and dining room were found to be in compliance with Title 22 regulations, and no deficiencies were cited during the visit.

Jul 1, 2025Complaint
Clean

This report details a complaint investigation regarding allegations of staff failing to provide proper mobility assistance to residents. The investigation found insufficient evidence to support the allegation, and the complaint was deemed unsubstantiated at this time. No deficiencies were cited in the report.

May 28, 2025Complaint
Clean

This report details a complaint investigation regarding a questionable death. The investigation found that there was not a preponderance of evidence to prove the allegation, and therefore, the allegation is unsubstantiated at this time. No deficiencies were cited during the visit.

Oct 30, 2024Complaint
Clean

The investigation report details findings related to allegations of staff assaulting a resident. One deficiency was cited under CCR 87468.1(a)(3) for abuse, which was substantiated based on the incident report. Immediate civil penalties of $500 were assessed for this violation.

Oct 30, 2024Complaint
Clean

The investigation report details findings related to allegations of staff assaulting a resident. One deficiency was cited under CCR 87468.1(a)(3) for abuse, which was substantiated based on the incident report. Immediate civil penalties of $500 were assessed for this violation.

Oct 30, 2024Complaint
Clean

The investigation report details findings related to allegations of staff assaulting a resident. One deficiency was cited under CCR 87468.1(a)(3) for abuse, which was substantiated based on the incident report. Immediate civil penalties of $500 were assessed for this violation.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Park Balboa, Lp, Garrett Loube, Managing Partner

Administrator

DION D GALLARZA

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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