The Gardens at Park Balboa
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 24 Google reviews

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What this means for your family
The Gardens at Park Balboa is an excellent choice for families seeking a high level of emotional care and a rich social life for their loved ones. The staff's dedication to treating residents like family is a standout feature. However, you should independently verify the quality of care and staffing levels, as one family member has raised concerns about the authenticity of some online reviews.
Google Reviews
Google Reviews
24 reviews on Google“The Gardens at Park Balboa is highly regarded by families for its exceptionally compassionate staff who treat residents like family. Reviewers frequently praise the vibrant social atmosphere, diverse activity programs, and the high quality of the dining services. While most feedback is overwhelmingly positive, one reviewer raised serious concerns regarding the authenticity of some online reviews.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Engaging social activities and outings
- High-quality, restaurant-style dining
- Clean and well-maintained environment
- Excellent specialized memory care options
Concerns
- Allegations of fraudulent/fake reviews being posted by staff
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently use residents' names and reference specific details from the reviews. They maintain a warm, family-oriented tone in positive interactions but shift to a formal, professional tone when addressing criticism.
Questions for Your Tour
- 1We've heard wonderful things about the restaurant-style dining here; could you tell us more about how the meal service works and how much input residents have in the menus?
- 2Since we are looking for a very active lifestyle, could you describe some of the recent social outings or group activities that have been popular with the residents lately?
- 3With the specialized memory care options available, how do you tailor daily routines to meet the specific cognitive needs of each resident?
- 4How does the care team manage medical emergencies or urgent health changes during the overnight hours?
- 5We noticed you are very involved in responding to feedback from families; how does the management team use resident and family input to improve facility operations?
- 6What steps does the facility take to ensure the environment remains as clean and well-maintained as it appears during our visit?
Personalized based on this facility's data
Key Review Excerpts
“This facility the staff. It's like family. They took amazing care of my mom. She was there for 2 years. Always in awe at the genuine care they provided to my mom.”
“The Gardens is truly a gem! From the many moment you walk in, the ambience is one of peace and calm in a lush and lovely setting. The rooms are generous in size and wheelchair-friendly...”
“I was in a terrible auto accident... POST SURGERY AT THE GARDENS AT PARK BALBOA ASSISTED LIVING VAN NUYS. I COULD NOT WALK, SHOWER, OR BARELY FEED MYSELF. THANK YOU GOD!!! DUE TO THE WONDERFUL HELP AND LOVE THAT SURROUNDED ME , I AM NOW UP AND AROUND.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 23, 2026ComplaintClean
This report details the findings of a complaint investigation regarding allegations of rough handling and delayed assistance. The investigation found insufficient evidence to substantiate either allegation, concluding that the complaints were unsubstantiated at this time.
Oct 2, 2025OtherClean
The facility underwent an Annual Continuation visit, which included reviews of resident and personnel records, and a tour of the physical plant. The LPA noted that resident records were in order, and staff files were generally compliant, though three staff members lacked current first aid/CPR certification. No specific deficiencies were cited in the final report sections reviewed.
Sep 22, 2025InspectionClean
The facility underwent a required one-year inspection and the LPA observed no immediate health or safety hazards in the resident rooms or common areas. The kitchen and dining room were found to be in compliance with Title 22 regulations, and no deficiencies were cited during the visit.
Jul 1, 2025ComplaintClean
This report details a complaint investigation regarding allegations of staff failing to provide proper mobility assistance to residents. The investigation found insufficient evidence to support the allegation, and the complaint was deemed unsubstantiated at this time. No deficiencies were cited in the report.
May 28, 2025ComplaintClean
This report details a complaint investigation regarding a questionable death. The investigation found that there was not a preponderance of evidence to prove the allegation, and therefore, the allegation is unsubstantiated at this time. No deficiencies were cited during the visit.
Oct 30, 2024ComplaintClean
The investigation report details findings related to allegations of staff assaulting a resident. One deficiency was cited under CCR 87468.1(a)(3) for abuse, which was substantiated based on the incident report. Immediate civil penalties of $500 were assessed for this violation.
Oct 30, 2024ComplaintClean
The investigation report details findings related to allegations of staff assaulting a resident. One deficiency was cited under CCR 87468.1(a)(3) for abuse, which was substantiated based on the incident report. Immediate civil penalties of $500 were assessed for this violation.
Oct 30, 2024ComplaintClean
The investigation report details findings related to allegations of staff assaulting a resident. One deficiency was cited under CCR 87468.1(a)(3) for abuse, which was substantiated based on the incident report. Immediate civil penalties of $500 were assessed for this violation.
Ownership & Operations
Who Operates This Facility
Park Balboa, Lp, Garrett Loube, Managing Partner
DION D GALLARZA
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit parkbalboa.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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