Gallaway Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 65 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 5.0)
- High staff turnover (62%)
- High RN turnover (60%)
Bottom 25% in TN · Below recommended RN staffing · Worst in MISSION HEALTH COMMUNITIES chain · $121,140 in fines · Abuse citation
What this means for your family
While Gallaway Health and Rehab has a dedicated therapy team and many families report positive experiences, the frequency of reports regarding medical neglect and poor communication is concerning. We strongly recommend visiting in person, observing the staff-to-resident interaction, and speaking directly with the Director of Nursing about their protocols for medical emergencies and family communication before making a decision.
Google Reviews
Google Reviews
65 reviews on Google“Gallaway Health and Rehab receives highly polarized feedback, with many families praising the facility as a caring, home-like environment, while others report severe concerns regarding neglect, poor communication, and inadequate medical oversight. While some visitors highlight the professional and attentive staff, multiple negative reviews cite alarming incidents involving delayed medical intervention and difficulty accessing loved ones. Families should carefully weigh these conflicting experiences, as the quality of care appears inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Professional and caring therapy team
- Welcoming and clean environment
- Responsive administrative support
Concerns
- Difficulty communicating with staff or scheduling visits (mentioned by 5 reviewers)
- Neglect and rapid decline in resident health (mentioned by 4 reviewers)
- Delayed or inadequate response to medical emergencies (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through how your team ensures consistent communication with families regarding a loved one's daily health status?
- 2I noticed that medication management is a priority for many families; what specific protocols do you have in place to ensure accuracy and timely administration for residents?
- 3How does your nursing team coordinate with local emergency services to ensure the fastest possible response time if a resident experiences a sudden change in health?
- 4I appreciate that you actively engage with online feedback; how do you use that family input to improve the day-to-day experience and care quality here?
- 5Beyond the clinical care, what kind of social activities or programs are available to keep residents active and engaged throughout the week?
- 6What steps are being taken to improve the consistency of scheduling and accessibility for families who want to visit or check in on their loved ones?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been in three nursing homes in the Memphis area. This is the only one that could take care of her without putting her and me on a daily and weekly battlefield trying to get doctor's orders and prescriptions consistently complied with.”
“The nursing staff from C. Walton, Corry and TJ were comforting and attentive to my mom. She received great care. Amy, the social worker went above and beyond to help us.”
“My grandfather was brought to this facility in December and we picked him up yesterday and since the time he has been in the facility his health has rapidly declined. He was neglected severely.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a serious concern with families filing complaints that triggered inspections revealing issues with abuse protection and care planning in 2025. The most recurring problems involve infection control, care planning, and resident communication, with infection control deficiencies appearing across multiple surveys from 2018-2022. While all identified issues have correction dates, the recent complaint-triggered findings about abuse protection and the pattern of recurring deficiencies in core care areas warrant careful consideration during any visit.
Mar 18, 2026Complaint1
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Aug 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 9, 2022Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 27, 2019Routine13
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 6, 2018Routine9
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Aug 27, 2025
$78,741
Ownership & Operations
Who Operates This Facility
Gallaway Health and Rehab
for profit
Chain Affiliation
Mission Health Communities
33 facilities nationwide
Chain avg rating: 2.5/5 · Rank 39 of 40 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit gallawayhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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