Gainesville Health and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 199 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 11.0)
- High RN turnover (52%)
Below average in VA · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While many families report positive experiences with the facility's rehab and social work teams, there is a recurring pattern of serious complaints regarding understaffing and neglect. If you choose this facility, we strongly recommend frequent, unannounced visits and maintaining direct contact with the social work team to ensure your loved one's needs are being met, especially during evenings and weekends.
Google Reviews
Google Reviews
199 reviews on Google“Gainesville Health and Rehab Center receives polarized feedback, with many families praising the dedicated nursing and social work teams for their compassionate care and effective communication. However, a significant number of reviewers report serious concerns regarding understaffing, neglect, and poor responsiveness to patient needs, particularly during off-hours. While some patients have successful rehab experiences, others describe distressing incidents of hygiene neglect and inadequate medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and helpful social work team
- Effective wound care nursing staff
- Clean, well-maintained facility environment
- Professional and attentive rehab therapy
Concerns
- Severe understaffing leading to unanswered call bells (mentioned by 12 reviewers)
- Neglect regarding hygiene and patient cleanliness (mentioned by 8 reviewers)
- Poor communication and lack of responsiveness from nursing staff (mentioned by 7 reviewers)
- Inadequate medical oversight and failure to address acute health changes (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 201 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your social work team and the rehab therapy here; could you tell us more about how they support residents' daily engagement and recovery?
- 2Since we want to ensure our loved one is always attended to, what specific protocols do you have in place to ensure call bells are answered promptly, even during busy shifts?
- 3How does the nursing team communicate significant changes in a resident's medical condition or health status to the family members?
- 4Can you walk us through your process for managing daily hygiene and ensuring residents are kept clean and comfortable throughout the day?
- 5What is your system for ensuring medication management is handled accurately and that any errors or missed doses are immediately addressed?
- 6What kind of daily activities or social outings are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The social work team, Kim and Ola, truly advocate for families and residents. From the business office to the new administrator, everyone has been consistently helpful, caring, and”
“The facility isn't the prettiest due to its age, small rooms and general layout, but don't let that fool you. It's a top notch facility with excellent managers, nurses, PTs, CNAs and care givers.”
“I HAD left a 5 star review UNTIL I heard some of the recordings my mother had made while BEGGING NURSES FOR HELP and the things the nurses said. 'This is what you get for going off dialysis'. 'This was your choice to die'.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent problems across multiple care areas, with families filing complaints that triggered inspections. The most recurring issues involve care planning and assessment, specialized medical services like dialysis and pain management, and medication management safety. While all 48 deficiencies across four surveys have correction dates, the pattern reveals ongoing struggles with fundamental care coordination and safety protocols that families should carefully consider.
Jun 7, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 1, 2023Routine14
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 16, 2021Routine18
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 24, 2020Routine14
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Gainesville Health and Rehab Center
for profit
Chain Affiliation
Commonwealth Care of Roanoke
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 6 of 12
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
199 reviews from families & visitors
Official Website
Visit commonwealth-care.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Heritage Village Assisted Living and Memory Care
< 1 miAssisted Living · Gainesville, VA
Harper's Station at Gainesville
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Legacy Ridge Memory Care Community
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Harper's Station Gainesville Memory Care
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The Wellington at Lake Manassas
1.8 miAssisted Living · Gainesville, VA
Lake Manassas Health & Rehabilitation Center
1.8 miNursing Home · Gainesville, VA