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Nursing HomeMedicaid

Future Care Sandtown-Winchester

Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.

1000 North Gilmore Street, Madison Park · Baltimore, MD 21217148 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 19 Google reviews

5
4
3
2
1
Future Care Sandtown-Winchester Nursing Home in Baltimore, MD — Street View
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What this means for your family

This facility has a history of extreme inconsistency. While recent reviews praise the food and staff, the reports of roach infestations and serious security lapses regarding dementia patients are critical red flags; we strongly recommend conducting an unannounced tour and checking recent state inspection reports before making a decision.

Google Reviews

Google Reviews

19 reviews on Google
Future Care Sandtown-Winchester, also referred to by reviewers as Serenity Manor, presents a highly polarized experience for families. While some visitors praise the friendly staff, clean environment, and quality of meals, others report severe concerns including facility safety, hygiene issues like roach infestations, and the disappearance of personal belongings.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean3.0ActivitiesN/AMedsN/AMemory1.0Comms2.0ValueN/A

Strengths

  • Friendly and welcoming staff
  • Clean and pleasant facility atmosphere
  • Appetizing and hot meal options

Concerns

  • Theft or loss of personal belongings/clothing (mentioned by 2 reviewers)
  • Unprofessional management and poor communication (mentioned by 3 reviewers)
  • Facility safety and security failures (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.0'16(1)1.01.0'19(1)1.01.0'22(2)2.05.0'24(3)4.5'25(8)

Distribution · 20 analyzed

5
10
4
0
3
2
2
0
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1What specific steps are in place to ensure that residents' personal belongings and clothing are kept safe and accounted for?
  • 2How does the management team ensure consistent and clear communication with families regarding a resident's daily care and health updates?
  • 3Could you describe the specialized programming and safety measures available for residents in your memory care unit?
  • 4What is your process for maintaining high standards of cleanliness and hygiene in the resident rooms and common areas?
  • 5How does the nursing staff handle medical emergencies or sudden changes in health status during the overnight hours?
  • 6We've heard great things about the meals here; could you tell us more about the daily dining menu and how you ensure meals are served hot and appetizing?

Personalized based on this facility's data


Key Review Excerpts

Serenity Manor is trash. They allowed my father, 68 years old and has dementia, to walk out the front door and this is suppose to be a secure facility.

Memory care family member · 2022☆☆☆☆

I bring new clothes and things and it keeps disappear ing

Long-term resident's family · 2023★★★☆☆

Roaches everywhere!! Even on the ceilings

Visitor · 2025☆☆☆☆
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
3.77hrs
92%
All nurses + aides combined
Staff Turnover
21%
Lower is better (< 30% = good)
RN Turnover
15%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.5%
Worse than Avg
Here
32.5%
US
15.3%
MD
24.5%
Baltimore city
24.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
19.5%
MD
16.6%
Baltimore city
14.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.5%
Mixed vs Avgs
Here
13.5%
US
12.1%
MD
22.2%
Baltimore city
26.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
15.5%
MD
14.1%
Baltimore city
12.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
19.4%
MD
25.1%
Baltimore city
26.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
93.4%
MD
92.1%
Baltimore city
92.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.1%
Worse than Avg
Here
76.1%
US
81.8%
MD
78.7%
Baltimore city
76.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.7%
Better than Avg
Here
81.7%
US
79.8%
MD
80.6%
Baltimore city
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
MD
1.3%
Baltimore city
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
Above state avg (18.9)
5 complaint-triggered

This facility has 59 deficiencies across recent surveys, including 4 complaint-triggered issues where families reported concerns about abuse prevention and quality of care. The most frequent problems involve fire safety and building maintenance, resident rights protections, and care planning. While all deficiencies show correction dates, the recurring patterns across multiple surveys in safety systems, medication management, and basic care standards suggest ongoing operational challenges that warrant careful consideration during any visit.

Apr 13, 2026Complaint
1
0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Oct 21, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 6, 2025Routine
32
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0024Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Feb 6, 2025Complaint
3
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 18, 2020Routine
16
0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0600Minimal · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 17, 2018Routine
7
0572Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Future Care Sandtown-Winchester

Organization Type

for profit

Chain Affiliation

Chain Name

Future Care/lifebridge Health

Chain Size

18 facilities nationwide

Chain avg rating: 3.6/5 · Rank 11 of 17

Ownership & Management

Owners

Attman Family Ltd Prtnshp

Owner · Organization

50%

Powers, Mark

Owner

10%

Alvin Powers Residuary Trust Fbo Jeffrey Powers

Owner · Organization

Alvin Powers Residuary Trust Fbo Mark Powers

Owner · Organization

The Jeffrey Attman 1994 Trust

Owner (parent company) · Organization

16%

The Shellye Attman Gilden 1994 Trust

Owner (parent company) · Organization

16%

The Wende Levitas 1994 Trust

Owner (parent company) · Organization

16%

Attman, Leonard

Owner (parent company)

Powers, Jeffrey

Owner (parent company)

Key personnel

Attman, LeonardOfficer / DirectorAttman, GaryOfficer / DirectorFinglass, BrianOfficer / DirectorFuture Care Health and Management CorporationManagerFuture Care Health and Management of Sandtown-Winchester INCManager
Source: Medicare provider data

Contact

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References & Resources

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