Future Care Old Court
Strong Medicare quality ratings; families often praise friendly and welcoming front desk staff. Still worth an in-person visit.
based on 249 Google reviews

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What this means for your family
While this facility has a very welcoming front desk and some truly dedicated nursing staff, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, ensure you have a family member present frequently to monitor hygiene and care, and ask management specifically how they handle weekend staffing and call-bell response times.
Google Reviews
Google Reviews
249 reviews on Google“FutureCare Old Court receives polarized feedback, with many visitors praising the cleanliness and the friendliness of specific staff members like receptionists and nurses. However, a significant number of families report serious concerns regarding neglect, poor hygiene, slow response times for basic patient needs, and inconsistent communication from management. Families should be aware that while some report excellent care, others describe a facility that struggles with basic staffing and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front desk staff
- Clean and well-maintained facility environment
- Attentive and professional nursing care for some residents
- Helpful and informative guest services
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 9 reviewers)
- Slow or non-existent response to call bells/patient needs (mentioned by 6 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 5 reviewers)
- Lack of communication from management regarding patient health (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that communication loop to address specific family concerns regarding a loved one's care?
- 2Could you walk me through your facility's protocol for ensuring consistent hygiene and timely assistance with call bells, especially during evening or weekend shifts?
- 3With 141 residents, how does your team ensure that each individual receives personalized attention regarding their daily grooming and linen changes?
- 4I see that dining is an area you are working on; could you describe how you accommodate personal dietary preferences and ensure that meal service is consistent for every resident?
- 5Given the recent state citations, what specific steps has the leadership team taken to improve oversight and ensure higher standards of daily care?
- 6How do you keep families updated on changes in a resident's health status, and what is the best way for us to reach a manager if we have questions about our loved one's medical plan?
Personalized based on this facility's data
Key Review Excerpts
“The aid assigned to me wouldn’t even “loan” me a walker to to walk 2 feet to the bathroom. Instead she insisted on using a bed pan after which I was forced to lay there exposed, shivering and drenched in my own urine for FOUR hours until fresh laundry was available.”
“My Mom was there for two weeks and today I had to change my perspective. A nurse named Meredith is an Angel, she was very professional and thorough, she made no excuses and her attitude reflected sincerity to resolve whatever the concern from every angle.”
“The main thing is the place is just barely at basic. One can tell it’s a money grab; those who own/oper”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaint reports about potential financial misconduct and abuse reporting failures in 2024. The most recurring issues span care planning and treatment quality, staff training problems, and building safety violations across all three surveys. While all 66 deficiencies have correction dates, the persistence of similar problems—particularly with care planning, nursing supervision, and facility maintenance—suggests ongoing operational challenges that families should investigate thoroughly during visits.
Dec 12, 2024Routine16
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 12, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Dec 23, 2019Routine17
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Aug 6, 2018Routine30
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ownership & Operations
Who Operates This Facility
Future Care Old Court
for profit
Chain Affiliation
Future Care/lifebridge Health
18 facilities nationwide
Chain avg rating: 3.6/5 · Rank 10 of 17
Ownership & Management
Owners
Futurecare Old Court, INC.
Owner · Organization
Practice Dynamics, INC
Owner · Organization
Lifebridge Investments, INC
Owner (parent company) · Organization
Alvin Powers Residuary Trust Fbo Jeffrey Powers
Owner (parent company) · Organization
Alvin Powers Residuary Trust Fbo Mark Powers
Owner (parent company) · Organization
Attman, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Gilden, Shellye
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levitas, Wende
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
249 reviews from families & visitors
Official Website
Visit futurecare.com
Medicare data downloads
Original nursing home datasets
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