Future Care Chesapeake
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy programs. Still worth an in-person visit.
based on 300 Google reviews

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What this means for your family
FutureCare Chesapeake is highly regarded for its physical therapy outcomes, making it a strong candidate for short-term rehab. However, families should be aware of significant inconsistencies in daily care, particularly regarding call-button response times and hygiene. We strongly recommend visiting during off-hours and weekends to observe staffing levels before making a decision.
Google Reviews
Google Reviews
300 reviews on Google“FutureCare Chesapeake receives high praise for its physical therapy and rehabilitation programs, with many families noting significant recovery progress for their loved ones. However, the facility faces recurring, serious complaints regarding understaffing, slow response times to call buttons, and hygiene issues such as lingering odors and cleanliness lapses. While many staff members are described as kind and professional, the inconsistency in care quality is a major point of contention among families.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy programs
- Warm, professional, and dedicated nursing staff
- Clean and inviting facility aesthetic
- Strong communication from specific admissions and care team members
Concerns
- Slow response times to call buttons and patient requests (mentioned by 9 reviewers)
- Hygiene and cleanliness issues (lingering odors, dirty rooms/linens) (mentioned by 7 reviewers)
- Understaffing leading to neglect of basic needs (toileting, changing) (mentioned by 6 reviewers)
- Poor communication and unresponsiveness from leadership/administration (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 149 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the therapy programs being such a highlight here, how do you integrate those physical and occupational therapy goals into the resident's daily routine?
- 3We understand that timely assistance is vital; what is the current process for ensuring call buttons are answered promptly, especially during peak hours?
- 4Could you walk us through your daily housekeeping schedule and how you maintain room cleanliness and hygiene standards throughout the week?
- 5How does your leadership team stay accessible to families, and what is the best way for us to communicate with you regarding our loved one's care needs?
- 6Given the importance of medication management, what steps do you take to ensure accuracy and consistency for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department and nursing staff are exceptional! She could barely stand and was a fall risk when she arrived. Within a few weeks she was walking again with her walker and was confident in her ability to move around.”
“The level of neglect and lack of care is absolutely unacceptable. I would never recommend this facility to anyone.”
“The staff is over worked, but all do a terrific job in difficult circumstances.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Future Care Chesapeake has significant recurring issues across three surveys, with families filing complaints about daily care assistance, pest control, medication management, and medical records. The facility shows persistent problems with fire safety systems, care planning, and medication management that appear in multiple inspections from 2018 through 2024. While all deficiencies show correction dates, the pattern of recurring issues in core care areas warrants careful consideration during your visit.
Feb 4, 2026Routine4
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 20, 2024Routine18
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 20, 2024Complaint4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Aug 22, 2019Routine10
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 17, 2018Routine4
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Ownership & Operations
Who Operates This Facility
Future Care Chesapeake
for profit
Chain Affiliation
Future Care/lifebridge Health
18 facilities nationwide
Chain avg rating: 3.6/5 · Rank 3 of 17 (Best)
Ownership & Management
Owners
Jeffrey Attmon Trust Ua Dtd 122686 Attmon Phyllis Ttee
Owner · Organization
Powers, Mark
Owner
Alvin Powers Residuary Trust Fbo Jeffrey Powers
Owner · Organization
Alvin Powers Residuary Trust Fbo Mark Powers
Owner · Organization
Leonard J Attman Tr Ua Fbo Wende Attman Phyllis Ttee
Owner · Organization
Shellye Attman Gilden Tr Ua Dtd Attman Phyllis Ttee
Owner · Organization
Attman, Gary
Owner
Attman, Leonard
Owner
Attman, Jeffrey
Owner (parent company)
Gilden, Shellye
Owner (parent company)
Levitas, Wende
Owner (parent company)
Powers, Jeffrey
Owner (parent company)
Powers, Mark
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
300 reviews from families & visitors
Official Website
Visit futurecare.com
Medicare data downloads
Original nursing home datasets
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