Friendship Village Sunset Hills
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 77 Google reviews
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What this means for your family
Cedarhurst of Tesson Heights offers a vibrant social environment and a clean facility that many residents enjoy. However, given the specific reports of medication management errors and inconsistent nursing responsiveness, we strongly advise families to visit frequently, especially during the first few weeks, and to advocate for clear communication regarding medical protocols.
Google Reviews
Google Reviews
77 reviews on Google“Cedarhurst of Tesson Heights generally receives high praise for its welcoming atmosphere, active social calendar, and friendly staff who help residents transition into their new homes. However, some families have reported serious concerns regarding medication management errors and inconsistent responsiveness from nursing staff, particularly during overnight hours. While many residents and their families feel the facility is a safe and engaging environment, prospective families should conduct thorough due diligence regarding medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Engaging social activities and outings
- Warm, welcoming, and friendly staff
- Clean and well-maintained facility
- Helpful and knowledgeable sales/admissions team
Concerns
- Medication management errors (mentioned by 2 reviewers)
- Slow or non-existent response to call buttons (mentioned by 2 reviewers)
- Staff bringing children to work (mentioned by 2 reviewers)
- Inconsistent communication from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management team engages with the community online; how would you describe the current communication style between the administration and the families here?
- 2We love hearing about the social outings mentioned by others; could you tell us more about the types of engaging activities and trips planned for the residents each month?
- 3With the high staffing rating you have, what specific protocols are in place to ensure that call buttons are answered promptly and resident needs are met immediately?
- 4Safety is our top priority, so could you walk us through your specific processes for medication management and how you prevent errors?
- 5The facility looks very well-maintained and clean; how often are the resident rooms and common areas deep-cleaned?
- 6In the event of a medical emergency during the night, what is the immediate procedure for notifying both the medical staff and our family?
Personalized based on this facility's data
Key Review Excerpts
“If family isn't able to be there when their loved one gets their medication, then high chances they they will be given another residents medication...this happened 3 times that I know of when I was there visiting my mom.”
“They aren't attentive. They usually dont answer when residents press their call button...sometimes it takes up to an hour or they don't come at all.”
“My mom loved playing bingo, doing crafts or an occasional happy hour with Glennette, who was an absolute doll. There seemed to always be something going on for the residents…although the weekends were less active.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing concerns with families filing six formal complaints, including a serious abuse protection violation in 2024. The most recurring issues span medication management (with error rates exceeding 5%), quality of care problems, and infection control deficiencies appearing across multiple surveys from 2019 to 2025. While all violations show correction dates, the persistent patterns in core care areas warrant careful consideration during any visit.
Jan 28, 2025Routine11
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 1, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 28, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 28, 2023Complaint4
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 28, 2019Routine7
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Apr 15, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Friendship Village Sunset Hills
nonprofit
Ownership & Management
Owners
Fv Services, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit cedarhurstliving.com
Medicare data downloads
Original nursing home datasets
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