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Nursing Home

Friendship Village of Bloomington

Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.

8130 Highwood Drive, West Bloomington · Bloomington, MN 5543866 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 36 Google reviews

5
4
3
2
1
Friendship Village of Bloomington Nursing Home in Bloomington, MN — Street View
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What this means for your family

Friendship Village is highly praised by independent living residents for its amenities and dining, making it a strong choice for long-term residency. However, families considering the skilled nursing or transitional care units should be aware of reports regarding slow response times and should ask specifically about current staffing ratios and communication protocols for off-hours.

Google Reviews

Google Reviews

36 reviews on Google
Friendship Village of Bloomington is highly regarded by long-term independent living residents for its beautiful grounds, professional staff, and high-quality dining options. However, families of residents in the skilled nursing and transitional care units report significant concerns regarding understaffing, slow response times to call lights, and poor communication from administrative and front-desk staff.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean9.0Activities8.0MedsN/AMemory9.0Comms3.0Value5.0

Strengths

  • Beautiful, well-maintained grounds and facilities
  • High-quality culinary and dining services
  • Compassionate and dedicated nursing staff in long-term care
  • Strong sense of community for independent living residents

Concerns

  • Understaffing leading to slow response times for resident needs (mentioned by 2 reviewers)
  • Poor communication and unprofessionalism from front desk/administrative staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(3)'21(2)'24(4)'26(2)

Distribution · 39 analyzed

5
26
4
5
3
0
2
0
1
8

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the dining services and the quality of the food; could you tell us more about the daily meal options and how residents participate in dining?
  • 2The grounds here look beautiful and very well-maintained; what kind of outdoor activities or social outings are available for residents to enjoy the scenery?
  • 3How does the nursing team ensure that resident needs are met promptly, especially during the busier shifts or overnight hours?
  • 4What is the best way for family members to stay in regular contact with the administrative team and receive updates regarding our loved one's care?
  • 5In the event of a medical emergency or a sudden change in health status, what are the specific protocols for notifying the family and coordinating care?
  • 6We noticed the facility is very responsive to feedback from the community; how does the management team use resident and family input to improve daily operations?

Personalized based on this facility's data


Key Review Excerpts

The staff was amazing! The facility was bright, cheery and very clean (nobody wants to recuperate in a poorly lit, messy place).

Rehab patient's family · 2024★★★★★

The staff on the TCU and Long -Term Care 3rd floor were ALL so compassionate, dedicated, patient and kind. My family and I will be forever grateful.

Long-term resident's family · 2025★★★★★

My dad pulled his call light for help going to the bathroom. Waiting 30 minutes and

Skilled nursing resident's family · 2024☆☆☆☆
Source: 36 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.15hrs
OK
Registered nurses for medical care
Total Nursing
4.16hrs
OK
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
26%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility32.2%
Worse than Avg
Here
32.2%
US
15.4%
MN
17.0%
Hennepin
20.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
19.5%
MN
12.5%
Hennepin
13.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MN
4.3%
Hennepin
5.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
14.4%
MN
18.6%
Hennepin
16.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.9%
Mixed vs Avgs
Here
19.9%
US
19.4%
MN
24.5%
Hennepin
20.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.4%
Mixed vs Avgs
Here
18.4%
US
15.3%
MN
21.4%
Hennepin
18.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.9%
Worse than Avg
Here
69.9%
US
81.8%
MN
88.3%
Hennepin
86.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.9%
Worse than Avg
Here
71.9%
US
79.7%
MN
82.7%
Hennepin
80.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.2%
Worse than Avg
Here
4.2%
US
1.6%
MN
1.8%
Hennepin
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Well below state avg (8.0)
2 complaint-triggered
$99,500 in fines

Friendship Village has ongoing challenges with care planning and quality of care, with deficiencies appearing across multiple surveys in 2023-2025. Fire safety and building issues recurred frequently, and families filed complaints about inadequate care planning and failure to maintain residents' daily living abilities. While all deficiencies were reportedly corrected, the pattern of repeated problems in core care areas suggests persistent operational challenges that warrant careful evaluation during a visit.

Mar 27, 2025Routine
4
0930Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper storage of liquid oxygen.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 27, 2025Complaint
1
0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

May 2, 2024Routine
17
0610Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0226Potential for harm · IsolatedCorrected

Egress Deficiencies

Have horizontal exits used in accordance with safety requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

May 2, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 20, 2023Routine
8
0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Federal Penalties

Fine

May 2, 2024

$99,500

Ownership & Operations

Who Operates This Facility

Owner / Operator

Friendship Village of Bloomington

Organization Type

nonprofit

Chain Affiliation

Chain Name

Lifespace Communities

Chain Size

16 facilities nationwide

Chain avg rating: 4.0/5 · Rank 9 of 16

Ownership & Management

Owners

Lifespace Communities INC

Owner · Organization

100%

Key personnel

Bever, JenniferW-2 Managing EmployeeBlackford, GaryOfficer / DirectorDarkey-Hrinya, JoyceOfficer / DirectorDutra, AnaOfficer / DirectorFields, VenitaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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