Friendship Village of Bloomington
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 36 Google reviews

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What this means for your family
Friendship Village is highly praised by independent living residents for its amenities and dining, making it a strong choice for long-term residency. However, families considering the skilled nursing or transitional care units should be aware of reports regarding slow response times and should ask specifically about current staffing ratios and communication protocols for off-hours.
Google Reviews
Google Reviews
36 reviews on Google“Friendship Village of Bloomington is highly regarded by long-term independent living residents for its beautiful grounds, professional staff, and high-quality dining options. However, families of residents in the skilled nursing and transitional care units report significant concerns regarding understaffing, slow response times to call lights, and poor communication from administrative and front-desk staff.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- High-quality culinary and dining services
- Compassionate and dedicated nursing staff in long-term care
- Strong sense of community for independent living residents
Concerns
- Understaffing leading to slow response times for resident needs (mentioned by 2 reviewers)
- Poor communication and unprofessionalism from front desk/administrative staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the dining services and the quality of the food; could you tell us more about the daily meal options and how residents participate in dining?
- 2The grounds here look beautiful and very well-maintained; what kind of outdoor activities or social outings are available for residents to enjoy the scenery?
- 3How does the nursing team ensure that resident needs are met promptly, especially during the busier shifts or overnight hours?
- 4What is the best way for family members to stay in regular contact with the administrative team and receive updates regarding our loved one's care?
- 5In the event of a medical emergency or a sudden change in health status, what are the specific protocols for notifying the family and coordinating care?
- 6We noticed the facility is very responsive to feedback from the community; how does the management team use resident and family input to improve daily operations?
Personalized based on this facility's data
Key Review Excerpts
“The staff was amazing! The facility was bright, cheery and very clean (nobody wants to recuperate in a poorly lit, messy place).”
“The staff on the TCU and Long -Term Care 3rd floor were ALL so compassionate, dedicated, patient and kind. My family and I will be forever grateful.”
“My dad pulled his call light for help going to the bathroom. Waiting 30 minutes and”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Friendship Village has ongoing challenges with care planning and quality of care, with deficiencies appearing across multiple surveys in 2023-2025. Fire safety and building issues recurred frequently, and families filed complaints about inadequate care planning and failure to maintain residents' daily living abilities. While all deficiencies were reportedly corrected, the pattern of repeated problems in core care areas suggests persistent operational challenges that warrant careful evaluation during a visit.
Mar 27, 2025Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
May 2, 2024Routine17
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
May 2, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 20, 2023Routine8
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
May 2, 2024
$99,500
Ownership & Operations
Who Operates This Facility
Friendship Village of Bloomington
nonprofit
Chain Affiliation
Lifespace Communities
16 facilities nationwide
Chain avg rating: 4.0/5 · Rank 9 of 16
Ownership & Management
Owners
Lifespace Communities INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit friendshipvillagemn.com
Medicare data downloads
Original nursing home datasets
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