Friendship Home Association
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
Friendship Home Association is praised for its cleanliness and active social calendar, making it a welcoming environment for residents. When touring, we recommend asking how the facility vets and supervises agency staff to ensure they maintain the same standard of care as permanent employees.
Google Reviews
Google Reviews
17 reviews on Google“Friendship Home Association receives consistent praise for its cleanliness and welcoming atmosphere, with visitors noting that residents seem well-engaged in daily activities. However, the facility lacks detailed feedback, and one concerning report mentions unprofessional behavior from agency staff, highlighting a potential need for better oversight of temporary personnel.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Welcoming and courteous staff
- Active social environment with regular activities
- Consistent communication with family members
Concerns
- Professionalism issues with agency/temporary staff
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With 16 state violations noted over the past year, could you walk me through the steps the facility has taken to address these findings and improve quality of care?
- 2I noticed that staffing levels are rated at 4 stars; how do you ensure consistent quality and professionalism when relying on agency or temporary staff members?
- 3It is great to see the facility is well-maintained; what specific social activities or programs are currently the most popular among the 46 residents here?
- 4Given the 4-star health inspection rating, what is your process for maintaining high standards of care during routine state surveys?
- 5I appreciate that the team is known for being communicative; what is the best way for family members to stay updated on their loved one's daily well-being?
- 6How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies for residents?
Personalized based on this facility's data
Key Review Excerpts
“From my experience as a Pastor who does services here and visits regularly, the facility is always clean and tidy. The staff has always been welcoming and courteous both to me and the residents.”
“Very nice place my friends mom has been there for a couple months now and they keep her daughter very well informed”
“Friendly and knowledgeable staff. Very clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Friendship Home Association has faced recurring issues across multiple surveys, with families filing six complaints that triggered federal investigations. The facility shows persistent problems with fire safety systems, accident prevention, and medication management, with the same deficiencies appearing repeatedly across different inspection dates. While all violations have been reportedly corrected, the pattern of recurring issues in critical safety areas warrants careful consideration during your visit.
Sep 4, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 19, 2025Routine5
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Aug 1, 2024Routine13
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 9, 2023Routine7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 20, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Nov 6, 2023
$2,797
Fine
Oct 30, 2023
$2,447
Fine
Oct 23, 2023
$2,098
Fine
Oct 2, 2023
$4,194
Fine
Jul 20, 2023
$18,691
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Jan 27, 2026ComplaintClean
Fed violations: 0, State violations: 0
Sep 22, 2025OtherClean
Fed violations: 0, State violations: 0
Sep 4, 2025OtherClean
Fed violations: 2, State violations: 0
Jun 19, 2025InspectionClean
Fed violations: 0, State violations: 0
Aug 22, 2024InspectionClean
Fed violations: 0, State violations: 0
Aug 1, 2024InspectionClean
Fed violations: 4, State violations: 0
Dec 19, 2023InspectionClean
Fed violations: 0, State violations: 0
Nov 9, 2023InspectionClean
Fed violations: 5, State violations: 0
Ownership & Operations
Who Operates This Facility
Friendship Home Association
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit friendshiphome.com
Medicare data downloads
Original nursing home datasets
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