Friendship Haven, INC
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 107 Google reviews
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What this means for your family
Friendship Haven is highly regarded for its compassionate care and vibrant, clean environment, making it a strong choice for families seeking a supportive community. However, be prepared for a premium price point and ensure you fully understand the fee structure, as additional costs for services can accumulate quickly.
Google Reviews
Google Reviews
107 reviews on Google“Friendship Haven, Inc. is consistently praised for its beautiful, clean facilities and a compassionate, dedicated staff that provides high-quality care across various levels of living. While families appreciate the vibrant community atmosphere and range of amenities, some note that the cost of living and additional service fees can be quite high.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Beautiful, clean, and well-maintained campus
- Wide range of activities and wellness amenities
- Strong sense of community and social engagement
Concerns
- High cost and additional service fees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high staffing rating, how does your team ensure that each resident receives personalized attention throughout the day?
- 2Could you walk me through how your team handles medical emergencies or sudden changes in a resident's health status?
- 3I noticed your campus offers a wide range of activities; what does a typical social calendar look like for a new resident looking to get involved?
- 4Could you provide a clear breakdown of your fee structure so we can better understand the base costs versus any potential additional service charges?
- 5With your recent health inspection results in mind, what specific steps is the facility taking to address those areas and ensure high-quality care?
- 6I see you engage with feedback online; how does the leadership team use family input to improve the daily experience for residents at Friendship Haven?
Personalized based on this facility's data
Key Review Excerpts
“This past year was the best for Mom at Friendship Haven. She wasn't needing a lot of support in Assisted Living (Gardens 300) but needed more socialization. ... Although she passed away in November, we feel blessed that she spent her last months with great staff, old friends, and new.”
“My Mom lives there. Very clean place. Pricy though, my Mom is paying 3300.00 a month and most things are not included. They charge for meals, if a nurse needs to check in on you, they charge, etc.”
“Friendship Haven was extremely caring and professional when aiding my mother through her final days. The entire family is very grateful for the care that she received.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Friendship Haven has faced serious concerns with families filing multiple complaints about abuse and neglect reporting failures, accident hazards, and care planning deficiencies. The facility has recurring issues with fire safety systems, accident prevention, and protection from abuse across multiple surveys. While all violations show correction dates, the pattern of repeated safety hazards and complaint-driven investigations about resident protection suggests ongoing systemic challenges that warrant careful consideration during your visit.
Jan 21, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 3, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 31, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 8, 2024Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Friendship Haven, INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit friendshiphaven.org
Medicare data downloads
Original nursing home datasets
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