Friendly Village Nursing and Rehab Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
While the facility has a history of strong communication and compassionate care, recent reports from 2024 indicate a decline in service quality, particularly regarding response times and specialized equipment handling. If you are considering this facility, specifically ask management how they ensure staff are trained on your loved one's medical equipment and what the protocol is for call-light response times during evening shifts.
Google Reviews
Google Reviews
25 reviews on Google“Friendly Village Nursing and Rehab Center receives praise for its compassionate nursing staff and clean environment, particularly from families of long-term residents. However, recent reviews from 2024 highlight significant concerns regarding slow call-light response times, inadequate training on specialized medical equipment, and inconsistent care quality during evening hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective communication with family members
- Welcoming and professional atmosphere
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Staff lack of training on specialized medical equipment (mentioned by 2 reviewers)
- Inconsistent care and staffing issues during evening shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management values feedback through their high review response rate; how does the team use family input to improve daily care?
- 2We noticed the nursing staff is highly praised for being compassionate; how do you ensure that same level of attentive care is maintained during the evening and overnight shifts?
- 3How does the team manage call light responses during busy periods to ensure residents aren't waiting long for assistance?
- 4Could you tell us about the training programs in place for staff, specifically regarding the use of specialized medical equipment?
- 5In the event of a medical emergency during the night, what is the protocol for ensuring immediate physician or specialist contact?
- 6What kind of daily activities or social outings are planned to help residents stay engaged with the community here?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff has been welcoming, compassionate and professional. Communication with our family is prompt, efficient and thorough.”
“The nursing staff is excellent but I do not like how administration is ran”
“They were slow answering when he would push his call light and he is a FALL RISK! He got moved to this specific facility because of a breathing machine he was required to use... none of the staff knew how to use it!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent issues across multiple care areas, with recurring problems in fire safety and electrical systems appearing in each survey from 2023-2025, suggesting ongoing maintenance and safety challenges. Food safety and infection control also repeat across surveys, indicating potential concerns with basic care standards. One family filed a complaint in 2023 regarding failure to properly report suspected abuse or neglect. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration during visits.
Apr 22, 2026Routine6
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 6, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 11, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Aug 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Friendly Village Nursing and Rehab Center
for profit
Chain Affiliation
Eden Senior Care
19 facilities nationwide
Chain avg rating: 2.6/5 · Rank 7 of 18
Ownership & Management
Owners
Feinstein, Dan
Owner
Lifsics, Channie
Owner
Polstein, Mordechai
Owner
Stesel, Maxim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit friendlyvillagerehab.com
Medicare data downloads
Original nursing home datasets
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