French Prairie Nursing & Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 9.0)
- High staff turnover (73%)
- High RN turnover (90%)
Bottom 25% in OR · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Worst in VOLARE HEALTH chain · $102,802 in fines · Special Focus Facility (CMS)
What this means for your family
While the facility's physical therapy team is frequently praised for helping patients regain strength, the recurring reports of severe neglect, medication errors, and lack of responsiveness to call lights are significant red flags. If you consider this facility, we strongly recommend conducting unannounced visits during weekends or evenings to verify staffing levels and hygiene standards yourself.
Google Reviews
Google Reviews
42 reviews on Google“French Prairie Nursing & Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and significant delays in responding to patient call lights. While some reviewers praise specific nursing staff and the rehab department for successful recoveries, the recurring reports of medication errors, theft of personal belongings, and inadequate staffing levels raise serious concerns about the quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Some highly attentive and caring individual nurses
- Responsive administrative leadership for some families
Concerns
- Significant delays or complete lack of response to call lights (mentioned by 7 reviewers)
- Poor hygiene and failure to assist with toileting/showering (mentioned by 8 reviewers)
- Medication management errors and missed doses (mentioned by 5 reviewers)
- Theft or loss of resident personal belongings (mentioned by 3 reviewers)
- Poor quality, cold, or unpalatable food (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times to call lights, what specific protocols or staffing adjustments have you implemented to ensure residents receive timely assistance?
- 2I noticed concerns regarding hygiene and assistance with daily living tasks; could you walk me through the typical routine for ensuring residents receive consistent help with toileting and showering?
- 3How does your nursing team manage medication administration to ensure accuracy and prevent missed doses for residents?
- 4I see that you actively respond to feedback online; how do you use that family input to make tangible improvements to the quality of life and care here?
- 5What measures are in place to ensure that residents' personal belongings are tracked and kept secure throughout their stay?
- 6Could you describe the current process for monitoring food quality and temperature to ensure that meals are both nutritious and appetizing for residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother was left for hours to lay in her own filth and now has MRSA. There was theft of all of her belongings: she had clothes when she got there, two days later she didn't even have a pair of underwear left.”
“The call button can be on for over 3 hours with no response. This place needs to be looked into by the state.”
“My Mom has been a patient at French Prairie Nursing and Rehab twice. Each time she is there she gains strength and regains her health. The rehab department is top notch and very caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families frequently filing complaints that triggered 43 of 70 deficiencies across key areas. Recurring problems include nursing staffing shortages, medication management errors, and quality of daily care issues that have persisted across multiple surveys over several years. While the facility reports correcting violations, the repeated nature of complaints in critical areas like staffing adequacy and medication safety suggests ongoing challenges families should carefully consider.
Feb 27, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 12, 2025Complaint4
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 24, 2025Complaint6
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 28, 2025Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Smoke Deficiencies
Provide properly protected cooking facilities.
Apr 28, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Feb 20, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Federal Penalties
Fine
Apr 28, 2025
$54,909
Fine
Feb 12, 2024
$47,893
Ownership & Operations
Who Operates This Facility
French Prairie Nursing & Rehabilitation Center
for profit
Chain Affiliation
Volare Health
16 facilities nationwide
Chain avg rating: 1.7/5 · Rank 11 of 15 (Worst)
Ownership & Management
Owners
Pac 12 Opco Holdco LLC
Owner · Organization
Knox Healthcare Pac 12 Holdings LLC
Owner (parent company) · Organization
Pac 12 Holdings LLC
Owner (parent company) · Organization
Pac 12 Pinnacle Holdco LLC
Owner (parent company) · Organization
Hagler, Alexander
Owner (parent company)
Knox, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit frenchprairiencc.com
Medicare data downloads
Original nursing home datasets
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