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Assisted Living

Freemans Assisted Living LLC

Families consistently rate this highly — reviewers highlight welcoming and family-oriented atmosphere. Schedule a visit to confirm the fit.

500 Creektree Drive, Desoto, TX 7511516 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.6/5

based on 30 Google reviews

5
4
3
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1
Freemans Assisted Living LLC Assisted Living in Desoto, TX — Street View
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What this means for your family

This facility offers a very warm, family-like atmosphere with a highly praised wellness team. However, you must perform rigorous due diligence regarding the recent allegation of serious staff misconduct and verify current pest control protocols to ensure the bed bug issues mentioned in the past have been permanently resolved.

Google Reviews

Google Reviews

30 reviews on Google
Families will find a community praised for its warm, family-like atmosphere and a highly dedicated management and wellness team. However, there is a critical allegation of severe misconduct involving staff and a reported history of bed bug issues that families should investigate thoroughly.

Quality Themes

Tap a score for details
Food3.0Staff9.0Clean8.0Activities5.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Welcoming and family-oriented atmosphere
  • Attentive and compassionate wellness/nursing staff
  • Clean and well-maintained environment
  • Strong leadership and hands-on management

Concerns

  • Severe allegation of staff misconduct and lack of professional boundaries
  • History of bed bug infestations
  • Inconsistent meal quality and delivery

Rating Trends

Tap a year to see what changed

2344.52016(4)5.02018(2)3.02019(4)5.02021(30)3.02024(2)4.62025(18)

Distribution · 60 analyzed

5
52
4
2
3
2
2
0
1
4
30 reviews posted between Oct 18, 2021Oct 20, 2021 · 30 were 5-star

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is so wonderful to see how much the management team is hands-on here; how does the leadership stay involved in the day-to-day care of the residents?
  • 2Since the staff is known for being so compassionate, how do you ensure that same level of attentive care is maintained during the overnight hours?
  • 3We would love to hear more about the dining experience—could you tell us about the current menu variety and how meal delivery is managed?
  • 4What steps are currently in place to ensure the living spaces remain pristine and comfortable for all 16 residents?
  • 5What kind of daily activities or social outings do you organize to help residents stay engaged with the community?
  • 6In the event of a sudden medical change or an emergency after hours, what is the specific protocol for getting the resident the care they need?

Personalized based on this facility's data


Key Review Excerpts

The entire staff is amazing, the facility is always clean and secure, and residents are genuinely happy to be there. My uncle moved in a few months ago and he loves it.

Resident's family · 2025★★★★★

The look and feel of the community is great, the staff are always hard at work and the people living there where having fun. The place was lively and there seemed to be plenty of exiting things happening.

Visitor · 2025★★★★★

Just horrible. My mother had food sent to my grandmother from grubhub and the lady at the front desk left her food sitting on the desk all night long.

Resident's family · 2019☆☆☆☆
Source: 30 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total
11deficiencies

Key Findings

The most recent inspection on March 2, 2022, identified 12 violations, primarily related to fire safety protocols, emergency preparedness planning, and oxygen storage. While several issues regarding fire alarms and emergency plans were corrected quickly, other items regarding door specifications and licensing postings took longer to resolve. No formal enforcement actions were found on record.

Mar 2, 2022Routine

Health Code (2 violations) | Life Safety Code (9 violations)

Life Safety CodeCorrected Mar 3, 2022

The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72.

Life Safety CodeCorrected May 21, 2022

The facility failed to ensure resident room doors in a building that does not have fire sprinklers were solid doors that were at least 1-3/4 inches thick or had an opening protection rating of at least 20 minutes, that the doors were self-closing or automatic-closing, and that the doors would latch in their frames.

Life Safety CodeCorrected Mar 10, 2022

The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy.

Health CodeCorrected Jul 27, 2022

The provider failed to post the facility license as required.

Health CodeCorrected May 15, 2022

The facility failed to store oxygen provided by the facility in a safe and sanitary manner.

Life Safety CodeCorrected Mar 3, 2022

The facility's plan failed to document the contact information for the EMC for the area.

Life Safety CodeCorrected Mar 10, 2022

The facility failed to include a section addressing direction and control in the emergency preparedness and response plan.

Life Safety CodeCorrected Mar 3, 2022

The facility failed to have a program to inspect, test, and maintain the fire alarm system and keep records of inspection, testing, and maintenance of the fire alarm system.

Life Safety CodeCorrected Mar 3, 2022

The facility failed to ensure means of escape met the referenced codes and standards.

Life Safety CodeCorrected Mar 3, 2022

The facility's plan failed to include a process that ensures communication with the EMC.

Life Safety CodeCorrected Mar 10, 2022

The facility failed to provide the required emergency preparedness and response plan training and conduct drills.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Freemans Assisted Living LLC

Organization Type

for profit

Administrator

NOLAN FREEMAN

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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