Fredericksburg Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 58 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 11.0)
Below average in VA · Best in TRIO HEALTHCARE chain · $9,311 in fines
What this means for your family
Given the severe and recurring reports of neglect and hygiene issues, we strongly advise families to conduct unannounced visits at different times of the day, especially on weekends. While some families report positive interactions with specific staff, the pattern of systemic issues suggests a high risk for residents requiring significant medical oversight.
Google Reviews
Google Reviews
58 reviews on Google“Fredericksburg Health and Rehab receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and unprofessional staff behavior. While some reviewers praise specific staff members and cleanliness, these positive experiences are frequently overshadowed by recurring reports of residents being left in soiled conditions, medication mismanagement, and a lack of basic responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Specific staff members noted as helpful and professional
- Cleanliness noted in some recent facility tours
- Effective admissions and administrative communication for some families
Concerns
- Neglect and poor hygiene (residents left in soiled conditions) (mentioned by 7 reviewers)
- Unresponsive or rude nursing and care staff (mentioned by 9 reviewers)
- Facility maintenance issues (outdated, peeling paint, odors, pests) (mentioned by 5 reviewers)
- Theft or loss of personal property (mentioned by 2 reviewers)
- Poor medical oversight and infection management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with hygiene and personal care throughout the day and night?
- 2I noticed some concerns regarding facility maintenance; what is your current plan for addressing building repairs, odors, and general upkeep to ensure a comfortable environment?
- 3With the recent focus on medication management, could you walk me through your process for ensuring accuracy and preventing errors for residents?
- 4What steps are being taken to improve the variety and engagement of daily activities, as I understand this is an area you are looking to enhance?
- 5How do you handle the security of personal belongings, and what is your policy if an item goes missing?
- 6Could you explain your communication process for keeping families updated on medical changes or health concerns, especially during after-hours or weekends?
Personalized based on this facility's data
Key Review Excerpts
“One night, my mother called me in tears , she had been left lying in her own feces and urine for over four hours. She repeatedly called the nurse's station, and each time they told her, “We’ll be there,” but no one ever showed up.”
“My mother was in this facility for 5 years... She had to be admitted in to the hospital with an infected foot and sepsis, 16 days in the hospital and amputation. And this facility did nothing for her!”
“Everyone at this facility has been extremely nice , Friendly and so caring for my mom and my family . They genuinely care about the health of anyone there . My mom is doing better each and everyday because they all do an amazing job”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 64 deficiencies across recent surveys, including 19 complaint-triggered issues where families filed reports with regulators. The most recurring problems involve care planning, nutrition and food safety, and safety hazards throughout the facility. While the facility has provided correction dates for all cited issues, the consistent complaints and repeated deficiencies in core care areas suggest ongoing operational challenges families should carefully consider.
Feb 5, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 2, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 17, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 26, 2023Routine16
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Oct 26, 2023Complaint4
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Aug 29, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Jul 26, 2023
$9,311
Ownership & Operations
Who Operates This Facility
Fredericksburg Health and Rehab
for profit
Chain Affiliation
Trio Healthcare
9 facilities nationwide
Chain avg rating: 1.2/5 · Rank 2 of 9 (Best)
Ownership & Management
Owners
Gl Virginia Holdings LLC
Owner · Organization
Trio Health Care - East, LLC
Owner (parent company) · Organization
Trio Healthcare Investors LLC
Owner (parent company) · Organization
Trio Healthcare LLC
Owner (parent company) · Organization
Gentry, Boyd
Owner (parent company)
Rubenstein, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit fredericksburgrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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