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Nursing HomeMedicaid

Franklin Woods Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

9200 Franklin Square Drive, Baltimore, MD 21237117 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 195 Google reviews

5
4
3
2
1
Franklin Woods Center Nursing Home in Baltimore, MD — Street View
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What this means for your family

While the rehabilitation therapy team is frequently praised for their effectiveness, the facility has a recurring pattern of severe neglect regarding basic hygiene and call-bell response times. If you are considering this facility, we strongly recommend visiting during off-hours (evenings or weekends) to observe staffing levels and response times firsthand, and to ask management specifically how they address the frequent complaints regarding patient toileting and hygiene.

Google Reviews

Google Reviews

195 reviews on Google
Franklin Woods Center presents a stark contrast in experiences, with many families praising the facility's cleanliness and the effectiveness of the rehabilitation therapy team. However, a significant number of reviewers report severe neglect, including long wait times for call bells, poor hygiene, and inadequate staffing levels that leave residents in soiled conditions. Families should be aware that while some find the environment welcoming, others describe a facility that struggles to provide basic, dignified care.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean5.0Activities6.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Courteous and helpful front-desk staff
  • Proactive communication from some nursing teams

Concerns

  • Neglect and slow response to call bells (mentioned by 18 reviewers)
  • Poor hygiene and failure to assist with bathing/toileting (mentioned by 14 reviewers)
  • Chronic understaffing (mentioned by 9 reviewers)
  • Poor communication regarding medical status and discharge (mentioned by 6 reviewers)
  • Poor food quality and nutritional concerns (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'19(3)'21(9)'23(38)'25(48)'26(17)

Distribution · 196 analyzed

5
97
4
27
3
11
2
6
1
55

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily care and communication processes?
  • 2Given that physical and occupational therapy are highlighted as strengths here, how do you integrate those services into a resident's daily routine to ensure they stay active?
  • 3What is your current protocol for monitoring call bells, and how do you ensure that residents receive timely assistance with personal care and hygiene throughout the day?
  • 4Since medication management is a priority for us, could you walk me through your process for ensuring accuracy and timely administration for residents?
  • 5How do you handle communication with families regarding changes in a resident's medical status or upcoming discharge plans to ensure we are always kept in the loop?
  • 6We understand dining is a big part of the day; what steps are you taking to improve the variety and nutritional quality of the meals served to residents?

Personalized based on this facility's data


Key Review Excerpts

The therapists worked on any challenge I gave them to assure that I was ready to come home and function independently.

Rehab patient · 2022★★★★★

My major concern is that he brings covid home with him! I can not go through what I just went through with covid AND take care of him.

Long-term resident's family · 2024☆☆☆☆

I frequently ring the bell for assistance to the bathroom. I was told to wear an adult diaper because there is not enough staff and the diaper will hold 3 urinations until it needs changing.

Rehab patient · 2021☆☆☆☆
Source: 195 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.39hrs
OK
Registered nurses for medical care
Total Nursing
3.69hrs
90%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

8

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility57.9%
Worse than Avg
Here
57.9%
US
15.3%
MD
24.5%
Baltimore
24.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.2%
Worse than Avg
Here
31.2%
US
14.4%
MD
21.5%
Baltimore
21.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
12.1%
MD
22.2%
Baltimore
22.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
19.4%
MD
25.1%
Baltimore
26.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
93.4%
MD
92.1%
Baltimore
90.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.8%
Better than Avg
Here
13.8%
US
19.5%
MD
16.6%
Baltimore
17.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
81.8%
MD
78.7%
Baltimore
75.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
79.7%
MD
80.6%
Baltimore
79.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
MD
1.3%
Baltimore
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Near state avg (18.9)

Franklin Woods Center has accumulated 60 deficiencies across three surveys, indicating recurring compliance challenges. The most persistent issues involve resident rights and communication, care planning and assessment, and food safety practices. Many problems appear repeatedly across multiple years, suggesting systemic issues with maintaining standards, though the facility has reportedly corrected each cited deficiency with documented completion dates.

Aug 18, 2021Routine
16
0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0801Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Sep 11, 2018Routine
25
0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0572Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jun 1, 2017Routine
19
0202Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide written records when a resident is transferred or discharged.

0246Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0203Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident before transfer or discharge.

0225Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

0280Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Allow residents the right to participate in the planning or revision of care and treatment.

0281Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0309Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide necessary care and services to maintain or improve the highest well being of each resident .

0314Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

0329Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

0371Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Store, cook, and serve food in a safe and clean way.

0428Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.

0441Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have a program that investigates, controls and keeps infection from spreading.

0514Potential for harm · IsolatedCorrected

Administration Deficiencies

Keep accurate, complete and organized clinical records on each resident that meet professional standards.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0929Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Franklin Woods Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 48 of 188

Ownership & Management

Owners

Franklin Woods Jv LLC

Owner · Organization

50%

Parkway Ventures, INC.

Owner · Organization

50%

Genesis Healthcare LLC

Owner (parent company) · Organization

100%

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorMays, PatriciaManagerMirza, ZiadManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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