Franklin Nursing Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 25 Google reviews
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What this means for your family
This facility offers a highly praised, compassionate nursing staff and an engaging activities program. However, you should exercise extreme caution regarding administrative transparency and verify the current condition of resident rooms, as recent reviews have raised serious concerns about billing and living standards.
Google Reviews
Google Reviews
25 reviews analyzed“Families may find comfort in the facility's long-standing reputation for a warm, family-like atmosphere and a highly dedicated nursing staff. However, there are serious allegations regarding administrative transparency, billing practices, and specific instances of poor room conditions that require close investigation.”
Quality Themes
Strengths
- Warm and caring nursing staff
- Engaging activities and community programs
- Home-like, welcoming environment
- Recent facility renovations
Concerns
- Administrative transparency and billing disputes
- Substandard room conditions and equipment
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses a standardized, templated response for all negative reviews. While the responses are polite, they fail to address the specific allegations or details mentioned in each review.
Questions for Your Tour
- 1It’s wonderful to see the recent renovations; how have these updates improved the overall living experience for the residents?
- 2We’ve heard such lovely things about the warmth of your nursing staff; how do you support your caregivers to ensure they can continue providing that high level of personal care?
- 3Could you tell us more about the specific community programs and daily activities available to keep residents engaged and social?
- 4What is your process for keeping families updated on medical changes or care plans to ensure we are always on the same page?
- 5In the event of a medical emergency during the night, what is the immediate protocol for resident care and family notification?
- 6How does the administration handle billing inquiries or any discrepancies to ensure everything remains transparent for families?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Franklin know their residents and their needs! They are truly a 5 star facility!”
“The amount of love and kindness that is put into this facility is remarkable, and I recommend this facility to anyone who is in need of rehabilitation services or long term care housing.”
“The care at this home is excellent. But dealing with administration was like dealing with the mafia.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about Franklin Nursing Home, including issues with bathroom emergency call systems, resident assessments, and medication management. The facility has recurring deficiencies in daily living assistance, fire safety systems, and infection control that persist across multiple surveys. While most issues have correction dates, two recent safety deficiencies from September 2025 show no correction plan, raising concerns about ongoing operational problems.
Dec 3, 2025Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Sep 11, 2025Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 25, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 15, 2024Routine8
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Dec 19, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jul 14, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
FRANKLIN II ENTERPRISES, LLC
CHARLES J HERNANDEZ
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 14 of 148 (Best)
Ownership & Management
Owners
West Wharton County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit franklincare.com
Medicare data downloads
Original nursing home datasets
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