Franklin Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly engaging activities department. Still worth an in-person visit.
based on 173 Google reviews
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What this means for your family
This facility is highly regarded for its vibrant activities program and friendly staff, making it a pleasant environment for social interaction. However, families should be vigilant regarding the care of immobile loved ones; we recommend frequent, unannounced visits to ensure hygiene standards are met and call lights are answered promptly.
Google Reviews
Google Reviews
173 reviews on Google“Franklin Health and Rehabilitation Center receives high praise for its friendly, attentive staff and active, engaging activities department. However, families have raised serious concerns regarding cleanliness, inconsistent care for bedridden residents, and occasional communication failures during the intake or discharge process.”
Quality Themes
Tap a score for detailsStrengths
- Highly engaging activities department
- Friendly and courteous nursing staff
- Clean and well-maintained facility
- Effective physical and speech therapy services
Concerns
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 3 reviewers)
- Slow response times to call lights and requests for assistance (mentioned by 3 reviewers)
- Inadequate attention to basic needs like hydration and hygiene for immobile residents (mentioned by 3 reviewers)
- Poor communication regarding insurance coverage and discharge planning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 176 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high praise for your activities department, what are some of the most popular social programs or outings residents are currently enjoying?
- 2With the current staffing levels, what is the facility's protocol for ensuring timely responses to call lights and requests for assistance?
- 3Could you walk me through the daily routine for monitoring hydration and personal hygiene, especially for residents who require more mobility assistance?
- 4We noticed some inconsistencies in room cleanliness mentioned in feedback; what is your current process for daily housekeeping and ensuring rooms are maintained to a high standard?
- 5How does your team handle communication with families regarding insurance updates and the discharge planning process to ensure we are always kept in the loop?
- 6What steps are being taken to enhance the dining experience and menu variety, as we understand that is an area you are currently looking to improve?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were wonderful and caring. They have made the tasks necessary to regain my strength and use of my leg and arm as painless as possible.”
“I want to thank the Activities Dept (Angie, Teresa & Hailey) for providing the residents with meaningful activities. Mom loves attending the activities and always raves about how much fun they are.”
“The CNA’s are hard workers but have too many on their workload to do everything that needs to be done. I’ve noticed sometimes the residents will go without water for 2 to 3 days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent issues across multiple care areas, with families filing complaints that triggered inspections in 2023. The most recurring problems involve fire safety systems, medication management, and resident record-keeping, with identical deficiencies appearing across different survey years. While the facility has corrected most violations, the pattern of repeated fire safety violations and medication errors, combined with recent family complaints about treatment quality and infection control, suggests ongoing operational challenges that warrant careful consideration during your visit.
Sep 22, 2023Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Sep 22, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 22, 2021Routine14
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 20, 2018Routine3
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Franklin Health and Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 5 of 57
Ownership & Management
Owners
Franklin Holdings I LLC
Owner · Organization
Ak 2003 Family Trust
Owner (parent company) · Organization
AL 2003 Family Trust
Owner (parent company) · Organization
America West LLC
Owner (parent company) · Organization
Charles 1994 & Family LLC
Owner (parent company) · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Charles 1994 LLC
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Edward 1998 LLC
Owner (parent company) · Organization
Kss 2000 Family Trust
Owner (parent company) · Organization
Ml 2000 Family Trust
Owner (parent company) · Organization
Mrv West LLC
Owner (parent company) · Organization
Redrock West LLC
Owner (parent company) · Organization
Sas 1998 Family Trust
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Saul 2012 LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
173 reviews from families & visitors
Official Website
Visit mfa.net
Medicare data downloads
Original nursing home datasets
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