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Nursing HomeMedicaid Investigative

Frankfort Community Care Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

510 N Walnut Street, Frankfort, KS 6642740 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 26 Google reviews

5
4
3
2
1
Frankfort Community Care Home Nursing Home in Frankfort, KS — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (14 vs median 9.0)
  • High staff turnover (54%)

Above average in KS · Meets national RN staffing standard · Above recommended total nurse staffing · $8,193 in fines

Source: Medicare data

What this means for your family

Frankfort Community Care Home is frequently praised for its clean environment and kind nursing staff, making it a comfortable setting for many residents. However, families should be aware of potential administrative friction; it is advisable to clarify visitation policies and communication protocols with management upfront to ensure your loved one's rights are fully supported.

Google Reviews

Google Reviews

26 reviews on Google
Frankfort Community Care Home is generally viewed as a clean, friendly facility where staff are often praised for their kindness and dedication to residents. However, some families have raised serious concerns regarding administrative professionalism, communication, and restrictive visitation policies involving guardianship disputes.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Friendly and caring nursing staff
  • Clean and well-maintained facility
  • Peaceful and quiet environment
  • Welcoming to family visitors and pets

Concerns

  • Unprofessional administrative or front desk staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'20(3)'22(2)'24(7)'25(2)

Distribution · 31 analyzed

5
20
4
4
3
2
2
1
1
4

How They Respond to Reviews

4%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It's wonderful to hear how much families appreciate the friendly and caring nursing staff here; how do you ensure that this level of personal care remains consistent for every resident?
  • 2We've heard great things about how clean and peaceful the environment is; what kind of daily activities or social outings do you provide to keep residents engaged in that quiet setting?
  • 3How does the facility handle communication with families regarding changes in a resident's health or daily needs?
  • 4Since the nursing staff is so highly rated, could you explain the protocol for managing medical emergencies or urgent care needs during the night?
  • 5What is the process for family members or even pets to visit, as we've heard the facility is very welcoming to both?
  • 6How is the administrative team working to ensure that the front desk experience is as warm and professional as the clinical care provided by the nurses?

Personalized based on this facility's data


Key Review Excerpts

The person we visited has received fantastic care and looked the best I had seen her in years!

Visitor of a temporary resident · 2024★★★★

I am a pastor and see a lot of nursing homes. I stopped by this one to visit a parishioner. She loves it here. She says the staff is friendly, and they were certainly friendly to me also. Facility was clean, and not overly loud with noise or activity. Very peaceful.

Visitor/Pastor · 2025★★★★★

On behalf of my family, we would like to thank Haley and her staff at FCCH for the care they provided to my grandma. Everyone was so kind and caring to her and she just loved all the staff.

Long-term resident's family · 2024★★★★★
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.82hrs
OK
Registered nurses for medical care
Total Nursing
3.96hrs
97%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility80.2%
Worse than Avg
Here
80.2%
US
93.4%
KS
91.7%
Marshall
96.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
15.5%
KS
18.1%
Marshall
17.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
19.5%
KS
23.2%
Marshall
24.5%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility13.9%
Worse than Avg
Here
13.9%
US
3.2%
KS
4.3%
Marshall
4.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
12.1%
KS
6.0%
Marshall
8.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.5%
Worse than Avg
Here
88.5%
US
95.5%
KS
95.5%
Marshall
97.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility10.9%
Worse than Avg
Here
10.9%
US
81.8%
KS
75.6%
Marshall
87.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility19.0%
Worse than Avg
Here
19.0%
US
79.8%
KS
73.8%
Marshall
85.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
KS
2.1%
Marshall
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
2penalties
Above state avg (10.1)
16 complaint-triggered
$8,193 in fines

This facility shows concerning patterns with 58 deficiencies across five surveys, including 16 complaint-triggered issues where families reported problems. Most troubling are recurring deficiencies in food service and nutrition, medication management, and fire safety systems that persist across multiple surveys. Recent surveys continue to find problems with food temperature and safety, proper medication oversight, and building safety requirements, suggesting ongoing operational challenges that warrant careful consideration before placement.

Nov 17, 2025Routine
17
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Nov 17, 2025Complaint
3
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

May 20, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 9, 2024Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 17, 2024Complaint
11
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Jan 17, 2024Routine
9
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0901Potential for harm · WidespreadCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Federal Penalties

Fine

Nov 17, 2025

$17,220

Fine

Apr 9, 2024

$8,193

Ownership & Operations

Who Operates This Facility

Owner / Operator

Frankfort Community Care Home

Organization Type

nonprofit

Chain Affiliation

Chain Name

Grace Team Services

Chain Size

9 facilities nationwide

Ownership & Management

Key personnel

Berges, DanielManaging Control - Governing BodyLadner, ConnieManaging Control - Governing BodySurdez, MericaManaging Control - Governing BodyZimmerling, CharlotteManaging Control - Governing BodyZimmerling, WaltManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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