Frank M Tejeda Texas State Veterans Home
Strong Medicare quality ratings; families often praise impe/spotless facility cleanliness. Still worth an in-person visit.
based on 149 Google reviews
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What this means for your family
This facility is an excellent choice if your primary concerns are cleanliness and a pleasant, social environment for veterans. However, because there are documented instances of severe medical neglect and missed appointments, you must proactively verify their protocols for wound care and transportation to medical specialists.
Google Reviews
Google Reviews
149 reviews analyzed“The Frank M. Tejeda Texas State Veterans Home is highly regarded by many families for its exceptionally clean, beautiful, and well-maintained facility. While many reviewers praise the compassionate and professional nursing staff, there are serious, recurring allegations regarding medical neglect, including the development of severe pressure sores and missed medical appointments. Families should weigh the high praise for the facility's atmosphere against critical reports of inconsistent communication and staffing shortages in specialized units.”
Quality Themes
Tap a score for detailsStrengths
- Impe/Spotless facility cleanliness
- Compassionate and friendly nursing staff
- Welcoming and professional administrative team
- Beautifully maintained grounds and atmosphere
Concerns
- Severe medical neglect and pressure sores (mentioned by 2 reviewers)
- Missed medical appointments and transportation issues (mentioned by 2 reviewers)
- Inconsistent communication with family members (mentioned by 2 reviewers)
- Understaffing in specialized or isolation units (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a set of pre-written templates that incorporate specific mission statements like 'Make Lives Better' and 'best-in-class, compassionate care.' While they personalize responses by including the reviewer's name, the core of the message is almost always a copy-paste variation of the same few sentences.
Questions for Your Tour
- 1We've heard such wonderful things about how spotless and beautiful the grounds are; how often is the facility deep-cleaned to maintain that standard?
- 2Since we value staying connected, what is the best way for us to receive regular updates on our loved one's health and daily well-being?
- 3How does the nursing team coordinate with outside doctors to ensure no medical appointments or necessary transportation are ever missed?
- 4What specific protocols do you have in place to ensure skin integrity and prevent pressure sores for residents with limited mobility?
- 5With the high level of care required in the memory care unit, how do you ensure there is always enough specialized staff available during busy shifts?
- 6What kind of daily activities or social programs are available to keep the residents engaged and active in the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff was amazing in the care and treatment of my uncle. He was treated like a family member and that made the difference.”
“The memory care unit here is head and shoulders above other places my dad had to stay in, before a spot could open up. Lots of room, friendly respectful caregivers.”
“My Father in law went in perfectly healthy and now has a gallbladder infection and a STAYE 3 BEDSORE!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 12 complaint-triggered deficiencies, including recent resident protection failures and infection control issues filed by families. Care planning, medication management, and fire safety systems are recurring problem areas across multiple surveys. While all violations report correction dates, the facility has faced serious complaints about abuse protection and treatment quality, suggesting families should carefully evaluate current conditions before placement.
Mar 6, 2026Routine3
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 6, 2026Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 10, 2025Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 10, 2025Complaint10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 15, 2023Routine6
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
State of Texas Veterans Land Board
government
ELIZABETH HOWARD
Chain Affiliation
Texvet
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 3 of 9 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
149 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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