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Nursing HomeMedicaid Investigative

Franciscan Health Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3910 Minnesota Avenue, Park Point · Duluth, MN 5580247 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 8 Google reviews

5
4
3
2
1
Franciscan Health Center Nursing Home in Duluth, MN — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 6.5)

Bottom 25% in MN · Meets national RN staffing standard · Worst in ST. FRANCIS HEALTH SERVICES chain · No penalties on record

Source: Medicare data

What this means for your family

Families considering Franciscan Health Center will find a facility with a strong reputation for compassionate and professional staff. Because the available reviews are brief and lack specific operational details, we recommend scheduling an in-person tour to observe daily interactions and ask questions about your specific needs.

Google Reviews

Google Reviews

8 reviews on Google
Franciscan Health Center receives consistent praise for its professional and caring staff, with family members frequently highlighting the genuine affection shown toward residents. While feedback is generally positive, the lack of detailed reviews makes it difficult to assess specific operational areas like dining or medical management.

Quality Themes

Tap a score for details
FoodN/AStaff9.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Professional and caring nursing staff
  • Welcoming community environment
  • Strong leadership mentioned in recent reviews

Rating Trends

Tap a year to see what changed

2343.02019(1)5.02020(2)5.02022(1)5.02023(1)5.02024(1)5.02025(2)

Distribution · 8 analyzed

5
7
4
0
3
1
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that you have a 4-star staffing rating, how do you ensure that the nursing team remains consistent and available to support residents throughout the day?
  • 2With 13 recent state violations on record, what specific steps has the leadership team taken to address these concerns and improve the quality of care?
  • 3I noticed the facility has a 1-star overall CMS rating; could you walk me through the primary areas you are currently focusing on to improve that score?
  • 4The reviews highlight a very welcoming community atmosphere; what kind of daily activities or social programs are available to help residents feel connected and engaged?
  • 5How does your team coordinate with outside medical providers to ensure residents receive prompt and effective care during a health emergency?
  • 6I see that your leadership team has been praised for their responsiveness; how do you maintain open communication with families regarding their loved one's health and safety?

Personalized based on this facility's data


Key Review Excerpts

My grandma lives at Franciscan, and my whole family has been amazed by the staff there. Many of the staff members genuinely love my grandma, and that is so, so comforting to all of us!

Long-term resident's family · 2020★★★★★

The staff and residents are very welcoming here. The new D.O.N is great too!

Visitor/Family member · 2024★★★★★

When my biological father was there, the care was very good.

Long-term resident's family · 2025★★★★★
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.50hrs
OK
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility44.6%
Worse than Avg
Here
44.6%
US
15.3%
MN
21.4%
St. louis
15.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility37.6%
Worse than Avg
Here
37.6%
US
19.4%
MN
24.5%
St. louis
17.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
14.4%
MN
18.6%
St. louis
15.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MN
97.3%
St. louis
83.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.8%
Mixed vs Avgs
Here
7.8%
US
12.1%
MN
4.3%
St. louis
19.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
19.5%
MN
12.5%
St. louis
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
81.8%
MN
88.3%
St. louis
62.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Well above state avg (8.0)
7 complaint-triggered

This facility shows recurring serious concerns with families filing complaints about abuse reporting and investigations, particularly in 2024. The most persistent problems involve medication management, infection control, and fire safety systems, with many issues repeating across multiple surveys from 2023-2024. While most deficiencies show correction dates, the pattern of repeated violations in critical care areas suggests ongoing operational challenges that families should carefully consider.

Feb 27, 2026Routine
18
0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0221Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide rooms that can be unlocked from inside without a key.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Feb 27, 2026Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 29, 2026Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 12, 2024Routine
16
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0574Potential for harm · PatternCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Aug 9, 2024Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Mar 19, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Franciscan Health Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

St. Francis Health Services

Chain Size

14 facilities nationwide

Chain avg rating: 2.9/5 · Rank 14 of 14 (Worst)

Ownership & Management

Owners

Raw, Carol

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Dripps, DanielManaging Control - Governing BodyEhlers, DouglasManaging Control - Governing BodyGoodnough, JenniferManaging Control - Governing BodyGramm, TomothyManaging Control - Governing BodyLair, MichaelManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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