Franciscan Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 105 Google reviews
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What this means for your family
This facility offers a vibrant social atmosphere and a well-regarded therapy department, making it a strong contender for assisted living and short-term rehab. However, families must be vigilant regarding nursing responsiveness and communication; we strongly recommend scheduling unannounced visits and asking specifically about their protocol for handling medical emergencies and pain management.
Google Reviews
Google Reviews
105 reviews on Google“Franciscan Health Care Center receives highly polarized reviews, with many families praising the compassionate staff and engaging community atmosphere, particularly in assisted living. However, significant concerns persist regarding inconsistent nursing care, slow response times, and poor communication during medical emergencies or transitions. Families should be aware that while the facility offers strong rehabilitation and social activities, there are recurring reports of neglect and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and monthly family brunches
- Professional and knowledgeable therapy department
- Warm, compassionate assisted living staff
- Smooth transition and admissions process
Concerns
- Slow or non-existent response to call lights and patient needs (mentioned by 7 reviewers)
- Inconsistent or poor quality of nursing care/hygiene (mentioned by 6 reviewers)
- Poor communication and management during medical emergencies (mentioned by 4 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social calendar with monthly family brunches; how do you encourage residents to participate in these activities while ensuring they stay engaged throughout the week?
- 2Given that some families have expressed concerns regarding response times to call lights, what is your current process for monitoring staff availability and ensuring residents receive timely assistance?
- 3Could you walk me through your facility's protocol for communicating with families during a medical emergency or a sudden change in a resident's health status?
- 4I see that your team is very responsive to feedback online; how do you utilize that family input to address recurring concerns regarding daily hygiene and nursing care quality?
- 5With the therapy department being a highlight for many families, how do your therapists coordinate with the nursing staff to ensure a consistent level of care for residents throughout the day?
- 6What specific steps is the management team taking to address recent feedback regarding facility maintenance and general cleanliness to ensure a comfortable environment for the residents?
Personalized based on this facility's data
Key Review Excerpts
“My recovery at Franciscan was outstanding! I could not walk when I was brought here by ambulance. I did what therapy taught me to do daily.. I am able to walk again.”
“My dad was released from this facility after I receive a call from one of the nastiest ladies in healthcare that I have ever come across. My dad went to the hospital from the facility with no pants and no shoes on the night before his release date.”
“Multiple medical emergencies have been handled quickly and thoroughly, all the while keeping Mom informed and involved in the decision-making process.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Franciscan Health Care Center shows concerning patterns with families filing complaints about medication management, pressure ulcer care, and infection control. The facility has accumulated 20 deficiencies across multiple areas including patient care, safety systems, and resident rights. While all violations have correction dates, recent 2025 inspections reveal ongoing issues with medication errors, fire safety barriers, and basic care assistance, suggesting some problems persist despite previous corrections.
Dec 10, 2025Routine9
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 10, 2025Complaint2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 14, 2022Routine6
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 24, 2019Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Franciscan Health Care Center
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 103 of 120
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit franciscanhc.com
Medicare data downloads
Original nursing home datasets
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