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Nursing HomeMedicaid

Four Winds Nursing Facility

Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.

215 Seth Avenue, Jackson, OH 4564096 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 41 Google reviews

5
4
3
2
1
Four Winds Nursing Facility Nursing Home in Jackson, OH — Street View
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What this means for your family

This facility has a strong reputation for its therapy team and compassionate daily care, which many families appreciate. However, given the serious reports of communication gaps and staffing issues, we strongly recommend you visit during off-hours and ask specific questions about how they handle patient advocacy and emergency communication.

Google Reviews

Google Reviews

41 reviews on Google
Four Winds Nursing Facility receives polarized feedback, with many families praising the compassionate, attentive nursing and therapy staff who treat residents like family. However, there are serious, recurring allegations regarding poor communication, inadequate care for vulnerable patients, and significant staffing issues that have led to negative experiences for some families.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean8.0Activities8.0Meds4.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and friendly nursing staff
  • Effective rehabilitation therapy team
  • Clean and well-managed facility environment
  • Supportive transition and administrative assistance

Concerns

  • Poor communication and responsiveness (mentioned by 2 reviewers)
  • Inadequate patient care and neglect (mentioned by 3 reviewers)
  • Staffing shortages impacting quality of care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(2)1.02020(1)1.02021(1)1.02022(1)3.92024(8)4.92025(7)5.02026(23)

Distribution · 43 analyzed

5
35
4
2
3
1
2
1
1
4

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific systems do you have in place to ensure consistent, daily attention for each resident?
  • 2I noticed some feedback regarding communication responsiveness; what is your standard process for keeping families updated on their loved one's daily status?
  • 3With medication management being a key priority for our family, could you walk us through the oversight process to ensure accuracy and timely administration?
  • 4I see that you actively engage with online feedback; how does that family input directly influence the changes or improvements you make at the facility?
  • 5What does a typical day look like for residents in terms of social interaction and activities, especially for those who might need extra encouragement to participate?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly are family members typically notified?

Personalized based on this facility's data


Key Review Excerpts

The staff at Four Winds Community were sympathetic. I had many conversations with different staff members,they were very comforting during the transition.

Long-term resident's family · 2026★★★★★

My husband spent 3 full weeks at Four Winds receiving therapy following a short hospital stay. The staff at Four Winds are all fantastic and should all receive medals for their hard work.

Rehab patient's spouse · 2026★★★★★

I've got to start by saying the folks there are extremely friendly. The caveat is that friendly doesn't make up for poor communication and severe staffing issues.

Rehab patient's family · 2024★★☆☆☆
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
3.13hrs
76%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
12.1%
OH
28.2%
Jackson
17.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
15.5%
OH
9.4%
Jackson
19.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.1%
Mixed vs Avgs
Here
6.1%
US
14.4%
OH
5.8%
Jackson
16.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.1%
Mixed vs Avgs
Here
9.1%
US
15.3%
OH
6.9%
Jackson
16.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
93.4%
OH
92.6%
Jackson
90.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.9%
Mixed vs Avgs
Here
23.9%
US
19.5%
OH
25.4%
Jackson
24.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.0%
Better than Avg
Here
88.0%
US
79.8%
OH
75.6%
Jackson
79.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.0%
Better than Avg
Here
89.0%
US
81.8%
OH
78.4%
Jackson
78.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
OH
1.2%
Jackson
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Near state avg (10.1)
1 complaint-triggered

Four Winds has recurring issues across multiple areas with 26 deficiencies over four surveys, including one complaint-triggered deficiency where a family reported concerns about laboratory test delays. The facility consistently struggles with resident rights and notifications, medication management, and safety systems including fire doors and smoke barriers. While all deficiencies show correction dates, the pattern of repeated violations in resident rights and medication errors suggests ongoing operational challenges families should investigate during visits.

Jul 23, 2025Complaint
1
0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Mar 20, 2025Routine
11
0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 13, 2023Routine
8
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Feb 13, 2020Routine
6
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0913Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure operating rooms are properly protected and written records are maintained and available for inspection.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Payment Denial

Mar 20, 2025

10-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Four Winds Nursing Facility

Organization Type

nonprofit

Chain Affiliation

Chain Name

United Church Homes

Chain Size

8 facilities nationwide

Chain avg rating: 3.3/5 · Rank 1 of 6 (Best)

Ownership & Management

Key personnel

Casey, MaryW-2 Managing EmployeeBrownfield, ThomasOfficer / DirectorGreen, CatherineOfficer / DirectorHenry, JamesOfficer / DirectorKutschbach, RobertOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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