Four Winds Nursing Facility
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 41 Google reviews

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What this means for your family
This facility has a strong reputation for its therapy team and compassionate daily care, which many families appreciate. However, given the serious reports of communication gaps and staffing issues, we strongly recommend you visit during off-hours and ask specific questions about how they handle patient advocacy and emergency communication.
Google Reviews
Google Reviews
41 reviews on Google“Four Winds Nursing Facility receives polarized feedback, with many families praising the compassionate, attentive nursing and therapy staff who treat residents like family. However, there are serious, recurring allegations regarding poor communication, inadequate care for vulnerable patients, and significant staffing issues that have led to negative experiences for some families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective rehabilitation therapy team
- Clean and well-managed facility environment
- Supportive transition and administrative assistance
Concerns
- Poor communication and responsiveness (mentioned by 2 reviewers)
- Inadequate patient care and neglect (mentioned by 3 reviewers)
- Staffing shortages impacting quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific systems do you have in place to ensure consistent, daily attention for each resident?
- 2I noticed some feedback regarding communication responsiveness; what is your standard process for keeping families updated on their loved one's daily status?
- 3With medication management being a key priority for our family, could you walk us through the oversight process to ensure accuracy and timely administration?
- 4I see that you actively engage with online feedback; how does that family input directly influence the changes or improvements you make at the facility?
- 5What does a typical day look like for residents in terms of social interaction and activities, especially for those who might need extra encouragement to participate?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Four Winds Community were sympathetic. I had many conversations with different staff members,they were very comforting during the transition.”
“My husband spent 3 full weeks at Four Winds receiving therapy following a short hospital stay. The staff at Four Winds are all fantastic and should all receive medals for their hard work.”
“I've got to start by saying the folks there are extremely friendly. The caveat is that friendly doesn't make up for poor communication and severe staffing issues.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Four Winds has recurring issues across multiple areas with 26 deficiencies over four surveys, including one complaint-triggered deficiency where a family reported concerns about laboratory test delays. The facility consistently struggles with resident rights and notifications, medication management, and safety systems including fire doors and smoke barriers. While all deficiencies show correction dates, the pattern of repeated violations in resident rights and medication errors suggests ongoing operational challenges families should investigate during visits.
Jul 23, 2025Complaint1
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Mar 20, 2025Routine11
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 13, 2023Routine8
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Feb 13, 2020Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Mar 20, 2025
10-day denial
Ownership & Operations
Who Operates This Facility
Four Winds Nursing Facility
nonprofit
Chain Affiliation
United Church Homes
8 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 6 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit unitedchurchhomes.org
Medicare data downloads
Original nursing home datasets
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