Four Seasons Rehabilitation & Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (56%)
- High RN turnover (62%)
Below average in OK · Critically understaffed (RN) · Below chain average · No penalties on record · Very few deficiencies
What this means for your family
Recent reviews suggest the facility has improved significantly in cleanliness and staff attitude compared to several years ago. However, given the severity of past complaints regarding resident dignity and responsiveness, I recommend visiting during off-hours to observe staff interaction with residents firsthand.
Google Reviews
Google Reviews
16 reviews on Google“Four Seasons Rehabilitation & Care receives highly polarized feedback, with some families praising the facility as clean and family-oriented, while others report significant neglect. While recent positive reviews highlight a clean environment and attentive nursing, older negative reviews cite serious concerns regarding hygiene, staff responsiveness, and a lack of basic dignity for residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and accommodating nursing staff
- Effective physical therapy team
- Responsive to dietary needs
Concerns
- Staff responsiveness and rude behavior (mentioned by 2 reviewers)
- Poor hygiene and lack of basic resident care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a 2-star staffing rating, how do you ensure consistent, personalized attention for residents throughout the day and night?
- 2I noticed some feedback regarding staff communication; what steps is the leadership team taking to ensure that interactions with family members remain professional and supportive?
- 3With the recent focus on hygiene and basic care, could you walk me through your daily routine for ensuring residents' personal grooming and comfort needs are met?
- 4I see that the physical therapy team is highly regarded here; how do you integrate their rehabilitation programs into the daily life of residents who aren't in active sessions?
- 5How does your team handle medical emergencies or sudden changes in a resident's health, and what is your protocol for keeping families informed during those times?
- 6I noticed you have responded to some online feedback; how does the management team use that input to make tangible improvements to the daily experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“My Mother has been at Four Seasons for only a week for rehabilitation after a rehabilitation after a fall and surgery. I have to say the staff there has been wonderful. They have been very accommodating with regard to her diet, comfort and personal needs.”
“The facility is clean and smells good. The staff are so friendly. I would recommend any family members to stay. It's like a family here”
“The nurses always listened to your concerns and let the doctor know .. the nurse aides worked so hard but always kept a smile on there face.they took good care of us.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows ongoing concerns with families filing seven complaint-triggered deficiencies, including issues with patient care, pressure ulcer prevention, and privacy protection. The most recurring problems involve care planning and assessments, fire safety systems, and medication management. While the facility corrects deficiencies when cited, the pattern of complaints and repeated issues with fundamental care areas like resident assessments suggests persistent quality concerns that warrant careful evaluation during a visit.
May 15, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jan 29, 2024Routine20
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Oct 11, 2023Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Oct 28, 2022Routine5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Four Seasons Rehabilitation & Care
for profit
Chain Affiliation
Elmbrook Management Company
11 facilities nationwide
Chain avg rating: 3.2/5 · Rank 7 of 11
Ownership & Management
Owners
Coble, Tom
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit fourseasonsrehabcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.