Four County Health and Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
This facility is frequently praised for its compassionate nursing staff and clean environment, making it a strong contender for clinical care. However, multiple families have reported significant issues with the loss of personal property and poor administrative communication. We strongly advise you to label all personal items clearly and establish a direct line of communication with a specific administrator upon admission.
Google Reviews
Google Reviews
20 reviews on Google“Four County Health and Rehabilitation receives polarized feedback, with many families praising the compassionate nursing staff and the facility's cleanliness. However, there are serious, recurring reports regarding the loss or theft of residents' personal belongings and difficulties with administrative communication. Families should be aware that while clinical care is often rated highly, operational issues regarding property management and staff responsiveness remain a significant concern.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Clean and well-maintained facility
- Helpful administrative support for paperwork
- Strong rehab and clinical care outcomes
Concerns
- Loss or theft of residents' personal belongings (mentioned by 3 reviewers)
- Difficulty reaching staff or poor administrative communication (mentioned by 2 reviewers)
- Understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on clinical outcomes, how do you manage the balance between rehab therapy schedules and daily social activities to ensure residents stay engaged?
- 2I noticed that staffing levels are a priority for you; could you walk me through your current staffing model and how you ensure consistent care coverage throughout the day and night?
- 3We understand that personal items are very meaningful to residents; what specific protocols or systems do you have in place to help keep track of personal belongings and prevent them from being misplaced?
- 4I appreciate that your team is active in responding to feedback online; what is the best way for family members to stay in direct contact with the care team to ensure we are always in the loop regarding our loved one's health?
- 5With your strong rating in health inspections, how does your clinical team coordinate with local hospitals or emergency services if a resident requires urgent medical attention?
- 6Since communication is a key part of the resident experience, what steps are you taking to improve how administrative updates and daily care notes are shared with families?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and the staff are all so nice, professional and helpful. They were upbeat and cheerful when interacting with her and she had nothing but the best to say about them.”
“Not the worst. Just make sure you monitor your loved ones and ask for their belongings to not be picked through and stolen after they pass.”
“The nurses are excellent but their administration sucks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Four County Health and Rehabilitation has a relatively clean federal inspection record with only 3 deficiencies across 2 surveys, all of which have been corrected by the facility. The most recent survey in 2025 identified issues with medication labeling and infection control procedures, while a 2022 survey found safety hazards requiring better supervision. No families have filed complaints triggering federal investigations, suggesting generally satisfactory care quality.
May 1, 2025Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 22, 2022Routine1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Four County Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 18 of 48
Ownership & Management
Owners
Health Systems Facilities INC
Owner · Organization
Community Health Systems INC
Owner (parent company) · Organization
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit fourcountyhealth.org
Medicare data downloads
Original nursing home datasets
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