Fountain Hills Post Acute
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 149 Google reviews
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What this means for your family
While the facility offers modern amenities and an effective therapy program, the recent trend of negative reviews regarding nursing responsiveness and medication management is concerning. If you choose this facility, ensure you have a plan for frequent, in-person monitoring of your loved one, especially during evenings and weekends.
Google Reviews
Google Reviews
149 reviews on Google“Fountain Hills Post Acute receives highly polarized feedback, with many reviewers praising the facility's recent renovations, cleanliness, and the dedication of the therapy and nursing teams. However, a significant number of families report critical lapses in care, including slow response times to call lights, inconsistent medication management, and poor communication from administration. Prospective families should be aware that while the facility presents well physically, the quality of care appears highly dependent on individual staff performance and shift consistency.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective and engaging physical therapy team
- Spacious private rooms
- Welcoming and professional front office staff
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Inconsistent nursing care and medication errors (mentioned by 4 reviewers)
- Poor communication from case managers and administration (mentioned by 3 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 3 reviewers)
- Limited or poor quality food options (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 141 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's 4-star staffing rating, what specific protocols are in place to ensure that call lights are answered promptly and consistently?
- 2I noticed that medication management is a high priority; could you walk me through the double-check process you use to ensure accuracy for residents?
- 3How does your team ensure that residents receive timely and dignified assistance with hygiene and toileting throughout the day and night?
- 4I see that you have a very active physical therapy team; how do you integrate their rehabilitative work into the daily social and wellness activities for residents?
- 5Communication is very important to our family; what is the standard process for case managers to update us on changes in care or health status?
- 6We appreciate that you actively engage with families through your online review responses; how do you use that feedback to improve the quality of the dining and meal options for residents?
Personalized based on this facility's data
Key Review Excerpts
“The incredible healthcare professionals who staff this facility deserve more than five stars. My father spent several weeks here after a post surgical complication. His team of tireless caregivers got him back on his feet, back to home, & back to independence.”
“They left my mother in a wet brief everyday. Even though I told them to take her to change her brief every 2 hours , I told them everyday. I’m just saying. Plus my mom lost weight the food was terrible no one cared to ask what she wanted or help her with the menu.”
“My mom was there for 11 days and out of the 11 days, they couldn’t control my moms sugar, they would give her normal food, no diabetic food, no sugar free anything... they refused to call 911 on my mom, so we did.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
4
measures
3
measures
Residents who fell and were seriously hurt
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had 17 deficiencies across five surveys, including two complaint-triggered issues where families reported concerns about medication labeling and resident protection. The most recurring problems involve resident safety and protection from abuse, medication management, and communication with families about resident conditions. All deficiencies show correction dates, suggesting the facility addresses identified issues, though medication labeling problems appeared twice in recent surveys.
Feb 18, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 19, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 30, 2025Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 25, 2024Routine3
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 20, 2022Routine11
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 17, 2026ComplaintCleanReport
An onsite complaint survey was conducted on April 17, 2026 for the investigation of the intake# 2984951 under the Event ID# 22ED9E-H1. No deficiencies cited.
Mar 17, 2026ComplaintCleanReport
An investigation of intakes # 00161328 and 00152291 was conducted on March 17, 2026. No deficiencies were cited.
Jun 3, 2025OtherCleanReport
No deficiencies found during this inspection.
Mar 25, 2025ComplaintCleanReport
The complaint survey was conducted on March 25, 2025 of the following complaint #'s 00122848. There were no deficiencies cited.
Mar 7, 2025ComplaintCleanReport
A complaint survey was conducted on March 07, 2025 for the investigation of intake #s: SF00121618, AZ00222940, and AZ00221401. There were no deficiencies cited.
Dec 24, 2024ComplaintCleanReport
A complaint survey was conducted on December 24,2024 through December 25, 2024 for the investigation of intake # AZ00217267, AZ00216466, AZ00211700, AZ00211533, AZ00211242, AZ00206572, AZ00205639, AZ00205506. There were no deficiencies cited.
Jun 25, 2024ComplaintCleanReport
An onsite complaint survey was conducted on June 25, 2024 for the investigation of intake #s AZ00211689, AZ00206426, AZ00206202. There were no deficiencies cited.
Apr 18, 2024ComplaintCleanReport
An onsite complaint survey was conducted on April 18, 2024 for the investigation of intake #s AZ00208657 and AZ00207589. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Fountain Hills Post Acute
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 70 of 328 (Best)
Ownership & Management
Owners
Dark Sky Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
149 reviews from families & visitors
Official Website
Visit fountainhillspa.com
Medicare data downloads
Original nursing home datasets
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