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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 151 Google reviews
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Fountain Hills Post Acute has a middle-range Medicare overall rating. Strengths include modern, clean, and well-maintained facility. Some reviewers note concerns about slow or non-existent response to call lights (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Fountain Hills Post Acute receives highly polarized feedback, with many reviewers praising the facility's recent renovations, cleanliness, and the dedication of the therapy and nursing teams. However, a significant number of families report critical lapses in care, including slow response times to call lights, inconsistent medication management, and poor communication from administration. Prospective families should be aware that while the facility presents well physically, the quality of care appears highly dependent on individual staff performance and shift consistency.
Quality Themes
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Concerns
Rating Trends
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Distribution · 143 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The incredible healthcare professionals who staff this facility deserve more than five stars. My father spent several weeks here after a post surgical complication. His team of tireless caregivers got him back on his feet, back to home, & back to independence.”
“They left my mother in a wet brief everyday. Even though I told them to take her to change her brief every 2 hours , I told them everyday. I’m just saying. Plus my mom lost weight the food was terrible no one cared to ask what she wanted or help her with the menu.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
4
measures
5
measures
Residents who fell and were seriously hurt
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has had 17 deficiencies across five surveys, including two complaint-triggered issues where families reported concerns about medication labeling and resident protection. The most recurring problems involve resident safety and protection from abuse, medication management, and communication with families about resident conditions. All deficiencies show correction dates, suggesting the facility addresses identified issues, though medication labeling problems appeared twice in recent surveys.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Source: AZ State Licensing Agency
An onsite complaint survey was conducted on April 17, 2026 for the investigation of the intake# 2984951 under the Event ID# 22ED9E-H1. No deficiencies cited.
An investigation of intakes # 00161328 and 00152291 was conducted on March 17, 2026. No deficiencies were cited.
No deficiencies are reported in this inspection record.
The complaint survey was conducted on March 25, 2025 of the following complaint #'s 00122848. There were no deficiencies cited.
A complaint survey was conducted on March 07, 2025 for the investigation of intake #s: SF00121618, AZ00222940, and AZ00221401. There were no deficiencies cited.
A complaint survey was conducted on December 24,2024 through December 25, 2024 for the investigation of intake # AZ00217267, AZ00216466, AZ00211700, AZ00211533, AZ00211242, AZ00206572, AZ00205639, AZ00205506. There were no deficiencies cited.
An onsite complaint survey was conducted on June 25, 2024 for the investigation of intake #s AZ00211689, AZ00206426, AZ00206202. There were no deficiencies cited.
An onsite complaint survey was conducted on April 18, 2024 for the investigation of intake #s AZ00208657 and AZ00207589. There were no deficiencies cited.
Fountain Hills Post Acute
for profit
The Ensign Group
346 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 328 (Highest rating)
Owners
Dark Sky Holdings LLC
Owner (parent company) · Organization
Key personnel
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