Forest Haven Nursing & Rehab Ctr, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 32 Google reviews
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What this means for your family
This facility has a strong reputation for communication and activity planning, making it a good fit for residents who benefit from social engagement. However, due to serious recent complaints regarding cleanliness and staff attentiveness, we strongly recommend visiting unannounced to personally inspect the environment and observe staff-to-resident interactions.
Google Reviews
Google Reviews
32 reviews on Google“Forest Haven Nursing & Rehab Center receives highly polarized feedback, with many families praising the compassionate staff and effective rehab services, while others report significant concerns regarding cleanliness and neglect. While some long-term families feel their loved ones are treated like family, recent negative reviews highlight serious issues with facility hygiene and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehab therapy services
- Engaging activities and event coordination
- Responsive communication regarding medical needs
Concerns
- Poor facility cleanliness and hygiene (mentioned by 3 reviewers)
- Lack of staff responsiveness and supervision (mentioned by 2 reviewers)
- Residents left isolated or inactive in rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the facility has a 3-star rating for health inspections; what specific steps are you currently taking to address the recent state violations and improve those outcomes?
- 2Some families have expressed concerns about the overall cleanliness of the building; could you walk me through your current housekeeping schedule and how you ensure high standards of hygiene in resident rooms?
- 3It is great to see that you are active in responding to feedback online; how do you use that family input to make tangible changes to the daily experience here?
- 4With your focus on engaging activities, how do you ensure that residents who may prefer to stay in their rooms are still regularly checked on and included in the community life?
- 5Given the feedback regarding staff responsiveness, what is your process for ensuring that call lights are answered promptly, especially during shift changes or busy periods?
- 6Since you offer rehab therapy services, how do you coordinate between the therapy team and the nursing staff to ensure a resident's medical needs are fully supported during their recovery?
Personalized based on this facility's data
Key Review Excerpts
“The facility provided not only excellent medical care—ensuring all of her needs were met on-site or through transport to specialists when needed—but also created an environment that truly felt like home.”
“Every time he gets sick or they have to take him to the hospital, they call me immediately. I usually get to the hospital before he does. I appreciate everything they do for him.”
“The rooms are often only half-cleaned, and many residents are left in their beds all day. The only interaction they receive is when their diapers are changed—and even that doesn’t happen”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Forest Haven shows a concerning pattern with 10 deficiencies across two surveys, indicating recurring quality issues. The facility has struggled most with basic care quality, infection control, and safety supervision. While all violations were reportedly corrected, the wide range of problems—from improper physical restraint use to unsafe equipment and poor infection prevention—suggests systemic care challenges that families should investigate thoroughly before considering placement.
Apr 30, 2025Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 1, 2023Routine2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Ownership & Operations
Who Operates This Facility
Forest Haven Nursing & Rehab Ctr, LLC
for profit
Chain Affiliation
Central Management Company
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 21
Ownership & Management
Owners
Kisatchie Health, LLC
Owner · Organization
Prico, INC
Owner · Organization
Maumalanga, Holly
Owner (parent company)
Zimmerman, Freda
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit foresthavennursingandrehab.com
Medicare data downloads
Original nursing home datasets
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