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Nursing HomeMedicaid

Foothills Transitional Care and Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1012 Jamestown Way, Maryville, TN 37803185 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 98 Google reviews

5
4
3
2
1
Foothills Transitional Care and Rehabilitation Nursing Home in Maryville, TN — Street View
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What this means for your family

This facility has seen a significant increase in positive feedback recently, particularly regarding their therapy department and new leadership. However, because of the historical and recent reports of hygiene issues and poor food quality, I strongly recommend visiting during a weekend or evening to observe the facility's cleanliness and staffing responsiveness firsthand.

Google Reviews

Google Reviews

98 reviews on Google
Foothills Transitional Care and Rehabilitation receives highly polarized feedback, with a significant influx of positive reviews in 2025 praising the therapy team, facility renovations, and compassionate nursing staff. However, a recurring pattern of critical reviews highlights serious concerns regarding poor food quality, hygiene issues, and occasional neglect or dismissive behavior from staff. Families should be aware that while many report excellent recovery outcomes, others have experienced significant communication breakdowns and facility maintenance issues.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean6.0ActivitiesN/AMeds4.0Memory8.0Comms6.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Compassionate and attentive nursing staff
  • Recent facility renovations and clean environment
  • Supportive and approachable administrative leadership

Concerns

  • Poor quality, cold, or unappealing food (mentioned by 5 reviewers)
  • Unpleasant odors and cleanliness issues (mentioned by 4 reviewers)
  • Staff rudeness or dismissive attitude toward families (mentioned by 3 reviewers)
  • Inadequate response to call buttons or patient needs (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.5'19(2)3.74.3'21(8)2.63.5'23(2)2.84.8'25(71)4.0'26(4)

Distribution · 103 analyzed

5
84
4
4
3
0
2
3
1
12
28 reviews posted between Jul 20, 2025Jul 25, 2025 · 28 were 5-star
10 reviews posted between Jul 10, 2025Jul 12, 2025 · 10 were 5-star
10 reviews posted between Jun 24, 2025Jun 28, 2025 · 9 were 5-star

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has undergone recent renovations; how do these updates specifically enhance the daily living environment and comfort for residents?
  • 2Could you walk me through the current dining program and how you ensure that meals are both nutritious and appealing to residents' individual preferences?
  • 3Given the importance of timely assistance, what is your current process for monitoring and responding to call lights to ensure residents feel supported throughout the day?
  • 4I see that your administrative team is very approachable; how do you foster open communication with families when they have questions or concerns about their loved one's care?
  • 5How does your team coordinate medication management to ensure accuracy, and what steps do you take to keep families informed about any changes to a resident's medical plan?
  • 6I noticed your therapy team is highly regarded; how do they collaborate with nursing staff to ensure a resident's rehabilitation goals are integrated into their daily routine?

Personalized based on this facility's data


Key Review Excerpts

My grandmother, who had dementia, was at this facility for over 2 years. The staff adopted her as their own. They went above and beyond to provide her with great care and love.

Memory care family member · 2025★★★★★

I arrived at Foothills totally dependent with two broken femurs. In just over two weeks I progressed to returning home. Each and every staff I encountered went above and beyond their job in meeting my needs.

Rehab patient · 2021★★★★★

The food was absolutely amazing—fresh, healthy, and delicious. It was clear that a lot of thought and care went into preparing meals that supported healing.

Long-term resident's family · 2025★★★★★
Source: 98 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
68%
Registered nurses for medical care
Total Nursing
3.54hrs
86%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility63.0%
Worse than Avg
Here
63.0%
US
93.4%
TN
89.5%
Blount
93.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility36.7%
Worse than Avg
Here
36.7%
US
12.1%
TN
12.9%
Blount
9.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility76.6%
Worse than Avg
Here
76.6%
US
95.5%
TN
94.5%
Blount
95.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility33.7%
Worse than Avg
Here
33.7%
US
19.5%
TN
31.9%
Blount
24.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
15.3%
TN
18.5%
Blount
13.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.5%
Mixed vs Avgs
Here
9.5%
US
15.5%
TN
16.9%
Blount
9.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility36.9%
Worse than Avg
Here
36.9%
US
81.8%
TN
79.4%
Blount
86.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility49.7%
Worse than Avg
Here
49.7%
US
79.8%
TN
79.8%
Blount
85.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
TN
1.6%
Blount
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
2penalties
Well above state avg (5.9)
7 complaint-triggered
$17,883 in fines

This facility has concerning patterns with families filing complaints that triggered 7 deficiencies, including recent issues in February 2025 involving accident prevention and food safety. The most recurring problems involve food handling and safety, resident rights, and accident prevention. While most deficiencies show correction dates, the facility continues to have repeat violations in key areas like food safety across multiple years, suggesting ongoing challenges with maintaining consistent compliance standards.

Feb 18, 2025Complaint
5
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0804Potential for harm · IsolatedResolved (past non-compliance)

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Jan 10, 2024Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Aug 11, 2023Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 12, 2020Routine
4
0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 16, 2019Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Federal Penalties

Fine

Feb 18, 2025

$9,982

Fine

Aug 11, 2023

$7,901

Ownership & Operations

Who Operates This Facility

Owner / Operator

Foothills Transitional Care and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 161 of 328

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rocky Top Healthcare LLC

Owner · Organization

100%

Key personnel

Albrechtsen, TylerOfficer / DirectorBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / DirectorSato, AmiOfficer / DirectorThatcher, BrentOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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