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Nursing HomeMedicaid Investigative

Fond Du Lac Lutheran Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

244 N Macy St, Fond Du Lac, WI 5493585 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 23 Google reviews

5
4
3
2
1
Fond Du Lac Lutheran Home Nursing Home in Fond Du Lac, WI — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (19 vs median 7)

Bottom 25% in WI · Below recommended RN staffing · $9,113 in fines

Source: Medicare data

What this means for your family

While the facility's wellness center and rehab programs receive high praise, there is a consistent pattern of serious complaints from families regarding resident care and staffing levels. Before choosing this facility, we strongly recommend asking for a tour of the actual resident living areas and inquiring specifically about current nurse-to-patient ratios during night and weekend shifts.

Google Reviews

Google Reviews

23 reviews on Google
Reviews for Fond du Lac Lutheran Home are sharply divided between community members using their wellness and fitness facilities and families of residents reporting serious care failures. While the facility is praised for its rehabilitation services and community wellness programs, multiple families have reported severe neglect, including residents being left in soiled conditions and significant understaffing. Prospective families should be aware of these critical reports regarding basic resident care and responsiveness.

Quality Themes

Tap a score for details
Food8.0Staff4.0Clean3.0Activities9.0MedsN/AMemoryN/AComms3.0Value8.0

Strengths

  • Effective rehabilitation therapy services
  • Popular and well-regarded community wellness/fitness programs
  • Clean and well-maintained physical environment
  • Helpful and caring staff for short-term rehab patients

Concerns

  • Severe understaffing leading to slow response times (mentioned by 3 reviewers)
  • Neglect of basic hygiene and resident care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(1)'21(3)'23(1)'25(12)'26(3)

Distribution · 26 analyzed

5
15
4
4
3
1
2
0
1
6

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your wellness and fitness programs are quite popular; could you walk me through what a typical day of activities looks like for a resident who enjoys staying active?
  • 2Given that you have a high response rate to online feedback, what is your process for addressing family concerns or communication gaps when they arise?
  • 3With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance with daily hygiene and personal care needs?
  • 4I see that your rehabilitation services are highly regarded; how do you coordinate that care with the nursing staff to ensure a smooth transition for residents moving from rehab to long-term care?
  • 5Regarding the recent health inspection findings, what specific steps or quality improvement initiatives has the facility implemented to address those areas of concern?
  • 6How does your team handle medical emergencies or urgent health changes during evening and weekend hours to ensure residents remain safe and well-monitored?

Personalized based on this facility's data


Key Review Excerpts

They never check on the residents and every single time one of us 6 kids showed up she was wet. They were mean to residents and just awful place.

Long-term resident's family · 2023☆☆☆☆

Many times residents waited more than an hour for help after pressing their call but and that includes going to the bathroom.

Long-term resident's family · 2019☆☆☆☆

I was here for 3 weeks and the staff was wonderful. I was able to get physical therapy 5 days a week and it helped with my recovery.

Rehab patient · 2025★★★★★
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
3.77hrs
92%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
WI
5.2%
Fond du lac
12.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
15.3%
WI
19.9%
Fond du lac
11.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.5%
Worse than Avg
Here
17.5%
US
14.4%
WI
16.7%
Fond du lac
8.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
15.5%
WI
15.9%
Fond du lac
16.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.1%
Worse than Avg
Here
88.1%
US
95.5%
WI
95.0%
Fond du lac
95.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.3%
Better than Avg
Here
16.3%
US
19.5%
WI
16.8%
Fond du lac
21.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility59.3%
Worse than Avg
Here
59.3%
US
79.8%
WI
82.2%
Fond du lac
91.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.6%
Worse than Avg
Here
72.6%
US
81.8%
WI
86.6%
Fond du lac
92.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WI
1.3%
Fond du lac
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
1penalties
Well above state avg (9.8)
14 complaint-triggered
$9,113 in fines

This facility has faced 15 complaint-triggered deficiencies where families reported concerns, indicating recurring problems with safety supervision, resident protection, and medication management. The most frequent issues involve accident prevention and safety hazards, abuse/neglect reporting and prevention, and treatment quality. Many safety concerns appear to persist across multiple surveys, though the facility reports correcting deficiencies when cited.

Mar 27, 2025Complaint
4
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0846Minimal · WidespreadCorrected

Administration Deficiencies

Have policies and procedures ensuring the administrator's responsibilities for facility closure are completed successfully.

Dec 19, 2024Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Sep 24, 2024Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 10, 2024Routine
42
0013Potential for harm · Widespread

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0761Potential for harm · Widespread

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0916Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0035Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0311Potential for harm · Pattern

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · Pattern

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · Pattern

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · Pattern

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · Pattern

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0132Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0751Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0925Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that sources of ignition are removed from patients receiving respiratory therapy.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Apr 10, 2024Complaint
3
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Nov 27, 2023Complaint
3
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Mar 27, 2025

$9,113

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fond Du Lac Lutheran Home

Organization Type

nonprofit

Chain Affiliation

Chain Name

Illuminus

Chain Size

5 facilities nationwide

Ownership & Management

Owners

Lutheran Homes and Health Services, INC.

Owner · Organization

100%

Key personnel

Marks, JulieOfficer / DirectorSchleif, TerryOfficer / DirectorSuhs, KimOfficer / DirectorMarks, JulieOfficer / DirectorMauthe, MatthewOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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