Folkestone
Strong Medicare quality ratings; families often praise outstanding, responsive maintenance team. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
Folkestone is highly regarded for its physical environment and the responsiveness of its maintenance and administrative staff. Because the majority of reviews are brief, we recommend scheduling a tour to observe the staff-to-resident interaction in the memory care wing firsthand to ensure it meets your specific expectations for daily care.
Google Reviews
Google Reviews
11 reviews on Google“Folkestone is frequently praised for its beautiful lakeside location, high-quality amenities, and a maintenance team that residents and families find exceptionally helpful. While clinical and therapy staff receive positive mentions for their care, the majority of the available reviews are brief or lack specific detail regarding daily nursing operations.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding, responsive maintenance team
- Beautiful, scenic lakeside location
- High-quality, first-class amenities
- Friendly and caring nursing and therapy staff
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given your beautiful lakeside location, what kinds of outdoor activities or scenic opportunities are available for residents on a daily basis?
- 2I noticed your team is very active in responding to feedback online; how do you typically involve families in the ongoing care planning process for their loved ones?
- 3With your high staffing rating, how does your nursing team coordinate with the therapy staff to ensure residents are getting consistent support throughout the day?
- 4Regarding the recent state health inspections, could you walk me through the steps you have taken to address those specific areas and ensure they don't recur?
- 5Since you have a smaller community of 30 residents, how do you foster a sense of social connection and daily engagement among the group?
- 6How does your nursing team manage medical emergencies or acute health changes, especially during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“She enjoyed the devoted caregivers individually, men & women, the chef & his tasty food in the dining area, the therapists' skilled attention and how thoughtful and concerned ALL of the staff were!”
“Beautiful location on the lake. 1st class amenities and the maintenance staff is OUTSTANDING bar none!! They really care about the residents!!”
“Beautiful caring staff. An excellent facility and Lisa is very responsive!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
8
measures
1
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Folkestone has 19 deficiencies across recent surveys, primarily in medication management, fire safety systems, and building maintenance. The facility showed recurring issues with pharmaceutical services across multiple surveys and had significant fire safety problems including sprinkler system maintenance and emergency lighting. All deficiencies have correction dates from the provider, suggesting active remediation efforts, though some fire safety issues persisted into recent surveys.
Nov 20, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 17, 2024Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 7, 2023Routine3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Folkestone
nonprofit
Chain Affiliation
Presbyterian Homes & Services
21 facilities nationwide
Chain avg rating: 4.3/5 · Rank 4 of 20 (Best)
Ownership & Management
Owners
Presbyterian Homes and Services
Owner · Organization
Presbyterian Homes Housing and Assisted Living, INC.
Owner · Organization
Fletcher, Jonathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit preshomes.org
Medicare data downloads
Original nursing home datasets
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