Florala Health and Rehabilitation LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 5 Google reviews
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What this means for your family
This facility is highly recommended for families prioritizing clear, consistent communication and a compassionate, patient-centered staff. Because all available feedback is extremely positive, you may want to schedule an in-person tour to observe the facility's daily operations and cleanliness firsthand to ensure it meets your specific needs.
Google Reviews
Google Reviews
5 reviews on Google“Florala Health and Rehabilitation LLC is highly regarded by families for its compassionate and patient staff who prioritize clear communication. Reviewers consistently highlight that the team goes above and beyond standard care requirements to ensure both residents and their families feel supported and informed.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient nursing staff
- Excellent communication with family members
- Personalized, attentive bedside manner
- Strong commitment to resident well-being
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's 3-star health inspection rating, what specific improvements or changes have been implemented recently to enhance the quality of care?
- 2I noticed the staffing rating is quite strong at 4 stars; how does this level of staffing contribute to the personalized, attentive bedside manner mentioned by families?
- 3With a capacity of 85 residents, how do you ensure that communication remains as consistent and transparent as families have come to expect?
- 4Could you walk me through the daily activity schedule and how you tailor these programs to keep residents engaged and active?
- 5In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with family members during the process?
- 6Regarding the recent state violation, could you explain the steps taken to address that issue and how you are preventing similar occurrences in the future?
Personalized based on this facility's data
Key Review Excerpts
“They all take the time, regardless of long it takes, to make sure everything is understood. Amazing patience. Superb bed-side manner.”
“I received daily phone calls explaining her condition and she spoke highly of Everyone.”
“A loving caring ace for your lived one. The staff is caring and goes out of their way to meet the needs of the patient and family”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with fire safety and infection control across three routine surveys from 2018-2022. The most frequent problems involve smoke barriers, fire safety systems, and infection prevention programs, with some deficiencies repeating in multiple surveys. All cited issues have been corrected by the facility, but the pattern of recurring fire safety violations may warrant discussion during your visit.
Aug 24, 2022Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Feb 13, 2020Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 13, 2018Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Florala Health and Rehabilitation LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 16 of 43
Ownership & Management
Owners
Northport Holding Operations, LLC
Owner · Organization
James N Estes Jr Family Dynasty Tr no 2
Owner (parent company) · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer E Agee Family Dynasty Tr no 2
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit floralahealthandrehab.com
Medicare data downloads
Original nursing home datasets
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