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Nursing HomeMedicaid Investigative

Fleshers Fairview Health Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3016 Cane Creek Road, Fairview, NC 28730106 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 7 Google reviews

5
4
3
2
1
Fleshers Fairview Health Care Nursing Home in Fairview, NC — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (23 vs median 4.0)

Bottom 25% in NC · Meets national RN staffing standard · $88,938 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its compassionate staff and engaging activity programs that contribute to resident happiness. However, because of a past critical incident regarding medical equipment during transport, families should verify that all necessary medical supports are strictly maintained during all transitions of care.

Google Reviews

Google Reviews

7 reviews on Google
Families can expect a highly caring and family-oriented environment where staff members are frequently praised for their compassion and dedication. While recent reviews highlight excellent activities and a clean atmosphere, older reviews have raised serious concerns regarding medical equipment availability during transport and facility cleanliness.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean5.0Activities10.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate and caring staff
  • Engaging resident activities and outings
  • Family-like atmosphere
  • Clean and pleasant environment

Concerns

  • Safety and medical equipment issues during transport

Rating Trends

Tap a year to see what changed

2344.72017(3)1.02018(1)4.72025(3)

Distribution · 7 analyzed

5
4
4
2
3
0
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed your staff staffing rating is quite high, so could you tell me more about how your team supports the residents' daily needs?
  • 2With the recent focus on health inspections, what specific steps is the facility taking to improve clinical outcomes and resident safety?
  • 3How does the facility manage medical emergencies or changes in a resident's condition during the overnight hours?
  • 4What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?
  • 5I saw that the facility is very responsive to feedback; how do you typically involve families in the process of addressing concerns or suggestions?
  • 6Can you walk me through how the nursing team monitors and manages medication administration to ensure everything is consistent and accurate?

Personalized based on this facility's data


Key Review Excerpts

Each department provides excellent service for example : Housekeeping , Dietary , Kitchen Staff , Activities , Physical Therapy , and Nursing . They care about my physical , mental , and spiritual well being .

Long-term resident · 2017★★★★★

The staff is so caring!!! They care about their residents and it shows!

Family member · 2025★★★★

The transportation van came to pick my father up from the hospital with a tiny wheelchair with no feet supports. No oxygen anywhere.

Family member · 2018☆☆☆☆
Source: 7 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility54.5%
Worse than Avg
Here
54.5%
US
19.5%
NC
21.5%
Buncombe
20.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
14.4%
NC
16.4%
Buncombe
15.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.8%
Better than Avg
Here
12.8%
US
19.4%
NC
21.0%
Buncombe
26.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
NC
5.4%
Buncombe
2.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
15.3%
NC
20.2%
Buncombe
18.8%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility10.9%
Worse than Avg
Here
10.9%
US
3.2%
NC
3.5%
Buncombe
5.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility61.1%
Worse than Avg
Here
61.1%
US
81.8%
NC
80.1%
Buncombe
79.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
3penalties
Well above state avg (5.6)
14 complaint-triggered
$88,938 in fines

Families have filed multiple complaint reports triggering 14 deficiencies, raising significant concerns about this facility's care quality. The most recurring issues involve medication management errors, nursing staff adequacy, and safety hazards that persist across surveys from 2023 to 2025. While the facility reports correcting violations, the pattern of repeated problems in critical care areas suggests ongoing systemic challenges families should carefully consider.

Sep 22, 2025Routine
18
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0725Actual harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Sep 22, 2025Complaint
5
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 6, 2024Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Sep 6, 2024Routine
9
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0924Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that anesthesia apparatus are tested after any adjustment, modification or repair.

0583Minimal · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

May 18, 2023Complaint
7
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

May 18, 2023Routine
5
0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Federal Penalties

Fine

Sep 22, 2025

$51,288

Payment Denial

Sep 22, 2025

5-day denial

Fine

Sep 6, 2024

$10,033

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fleshers Fairview Health Care

Organization Type

for profit

Ownership & Management

Owners

Cole, Susan

Owner

Dee, Lisa

Owner

Mitchell, Cheryl

Owner

Key personnel

Cole, SusanManaging Control - Governing BodyMitchell, CherylManaging Control - Governing BodyMitchell, CherylManagerCole, SusanAdp of the SnfDee, LisaAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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