Fleet Landing
Strong Medicare quality ratings; families often praise resort-like amenities and beautiful campus. Still worth an in-person visit.
based on 76 Google reviews
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What this means for your family
Fleet Landing is an excellent choice for independent living, offering a vibrant community and top-tier amenities. However, families considering assisted living or rehab should be aware of reported communication gaps and inconsistent staff responsiveness; we recommend scheduling a tour specifically in those units and asking how they handle family communication during off-hours.
Google Reviews
Google Reviews
76 reviews on Google“Fleet Landing is a highly regarded Continuing Care Retirement Community (CCRC) that earns significant praise from independent living residents for its resort-like atmosphere, active social calendar, and beautiful campus. However, families of residents in assisted living and short-term rehab have reported serious concerns regarding staff responsiveness, communication, and the quality of care provided during medical transitions. While the independent living experience is consistently rated as excellent, the experiences in higher-acuity care settings appear to be inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Resort-like amenities and beautiful campus
- Active social community and fitness programs
- Friendly and welcoming independent living environment
- Proximity to the beach and local military facilities
Concerns
- Poor communication and responsiveness in assisted living (mentioned by 3 reviewers)
- Inattentive or rude staff in rehab/assisted living (mentioned by 4 reviewers)
- Difficulties with parking and guest access (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We love how beautiful the campus looks; what kind of fitness programs or social outings are available to help residents stay active and connected?
- 2Since the facility is so close to the beach and local landmarks, do you frequently organize excursions for the residents?
- 3How does the care team ensure that communication remains clear and consistent between the staff and family members regarding daily updates?
- 4With such an impressive 5-star rating for staffing, how do you ensure that same level of attentive, friendly care is maintained during the rehab and assisted living transitions?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 6We noticed the team is very engaged in responding to community feedback; how does the administration use resident and family input to improve daily operations?
Personalized based on this facility's data
Key Review Excerpts
“But please do not put your mom or dad in Assisted Living. It is a virtual nightmare. My mom said she just felt like a cash cow while she sat there in pain.”
“Most of the CNA staff assigned to my mother’s care seemed disinterested in her needs. They ignored her pleas for assistance to go to the bathroom. This ultimately resulted in a UTI.”
“The residents are so friendly, the staff is so accommodating and helpful, the facilities are so beautiful and the food is delicious! Besides that, the programs and activities are plentiful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Fleet Landing has a mixed inspection record with 14 deficiencies across 3 surveys, all corrected by the facility. The most recurring issues involve fire safety systems (sprinkler maintenance, fire alarms, emergency lighting) and electrical systems maintenance. Recent 2025 inspections found multiple fire safety and infrastructure problems, while earlier surveys identified issues with resident privacy and daily care assistance, suggesting ongoing facility maintenance challenges.
Jul 24, 2025Routine9
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 3, 2023Routine4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Oct 28, 2021Routine1
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Fleet Landing
nonprofit
Ownership & Management
Owners
Naval Continuing Care Retirement Foundation, INC
Owner · Organization
Polaris Endeavors, INC.
Owner · Organization
Polaris Endeavors, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit fleetlanding.com
Medicare data downloads
Original nursing home datasets
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