First Shamrock Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 6.0)
- High staff turnover (64%)
Below average in OK · Critically understaffed (RN) · No penalties on record
What this means for your family
Given the serious allegations of abusive behavior and the lack of detailed, recent positive feedback, this facility warrants extreme caution. We strongly advise families to conduct an unannounced site visit and ask for specific protocols regarding staff conduct and incident reporting before considering this center.
Google Reviews
Google Reviews
9 reviews on Google“First Shamrock Care Center receives highly polarized feedback, with some families praising the staff's warmth while others report serious concerns regarding staff conduct and professionalism. The facility lacks detailed, descriptive reviews, making it difficult to assess the quality of daily care, clinical standards, or facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Staff perceived as family-like by some
- Responsive to positive feedback
Concerns
- Reports of rude and abusive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you are very responsive to feedback from the community; how do you use resident and family suggestions to improve the care you provide?
- 2With the current staffing levels, how do you ensure that every resident receives consistent, high-quality attention throughout their shift?
- 3What specific steps are being taken to address recent state inspections and ensure all care standards are being met?
- 4How do you train your team to maintain a kind, respectful, and family-like environment for all residents?
- 5Can you tell us about the communication process between the nursing staff and family members regarding daily care updates?
- 6What is the protocol for handling a medical emergency during the night or over the weekend?
Personalized based on this facility's data
Key Review Excerpts
“Love the staff. They treat everyone like family ❤️❤️❤️”
“Imcopiten very rude abusive staff. DO NOT SEND YOUR LOVED ONES HERE.”
“This place is rude and who knows what else investigate”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
5
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 10 deficiencies, including serious concerns about resident protection from abuse and neglect in the most recent survey. The facility shows recurring problems with nursing staffing requirements, resident assessments and care planning, and fire safety systems across multiple inspections over several years. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that warrant careful consideration.
Aug 21, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Jul 19, 2024Routine7
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 30, 2024Complaint3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 27, 2023Routine10
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Jun 27, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Mar 5, 2020Routine17
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Ownership & Operations
Who Operates This Facility
First Shamrock Care Center
for profit
Chain Affiliation
Bgm Estate
15 facilities nationwide
Chain avg rating: 2.4/5 · Rank 8 of 15
Ownership & Management
Owners
Angelus Holdings LLC
Owner · Organization
Bgm Estate LLC
Owner · Organization
Philip M. Green Revocable Trust
Owner · Organization
Philip Marion Green Exempt Tr Cu Gilbert F Green Tr
Owner · Organization
Tiffany Seay Exempt Tr
Owner · Organization
Mitchell, Kelly
Owner (parent company)
Mitchell, Marcinda
Owner (parent company)
Mitchell, Robert
Owner (parent company)
Tabor, Angela
Owner (parent company)
Green, Philip
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.