Ferncrest Manor Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 107 Google reviews
Watch Ferncrest Manor Living Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 7)
- High staff turnover (52%)
Bottom 25% in LA · Critically understaffed (RN) · Significantly below average staffing · $402,870 in fines
What this means for your family
While some families report improvements under recent management, the facility has a history of serious allegations regarding neglect and sanitation. We strongly advise you to visit unannounced at different times of the day, including evenings and weekends, to observe staff responsiveness and facility cleanliness for yourself.
Google Reviews
Google Reviews
107 reviews on Google“Ferncrest Manor Living Center receives highly polarized feedback, with some families praising recent administrative changes and engaging activities, while others report severe neglect and poor communication. Recurring complaints focus on cleanliness, unresponsive staff, and significant concerns regarding the quality of patient care. Families considering this facility should be aware of the stark contrast between positive experiences and reports of unsafe conditions.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and events
- Responsive new administration
- Well-maintained building
- Hands-on respiratory department
Concerns
- Poor cleanliness and sanitation (mentioned by 6 reviewers)
- Unresponsive or rude staff (mentioned by 5 reviewers)
- Lack of communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Inadequate patient monitoring and neglect (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your respiratory department is highly regarded; how does that specialized care integrate with the daily monitoring of residents who have complex medical needs?
- 2With the recent changes in administration, what specific steps are being taken to improve the consistency and responsiveness of communication with families?
- 3I understand that maintaining a large facility can be a challenge; could you walk me through your current protocols for daily sanitation and deep-cleaning schedules?
- 4I’ve heard wonderful things about your activity calendar; how do you ensure residents are actively encouraged and assisted to participate in these events?
- 5Given the feedback regarding staff interactions, what kind of training or support are you providing your team to ensure they remain attentive and compassionate during busy shifts?
- 6In the event of an urgent health concern, what is your process for notifying family members and ensuring they are kept in the loop throughout the care transition?
Personalized based on this facility's data
Key Review Excerpts
“The new Administrator and Nursing Director are working hard to ensure the best staff are providing exceptional care to the residents. The environment has completely changed when you stop by to visit.”
“I've called over 10 times only to be hung up on. The ONE time someone actually answered weeks ago, they tried to connect me to a nurse who ALSO did not answer, and it actually sounded like they just hung up.”
“The administration and office staff had an open door. They listened and reacted quickly to any complaints I had.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ferncrest Manor has concerning patterns of repeated deficiencies, with nearly half triggered by family complaints to authorities. The facility shows persistent issues with abuse and neglect protections, medication management, and infection control across multiple surveys from 2023-2025. While the facility reports correcting violations, the recurring nature of problems in critical areas like resident safety, pharmacy services, and care planning suggests ongoing systemic challenges that warrant careful consideration before placement.
Jun 24, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
May 29, 2025Routine12
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Nov 26, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 2, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
May 16, 2024Routine5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 9, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Fine
Nov 26, 2024
$50,948
Fine
Jan 12, 2024
$231,465
Payment Denial
Jan 12, 2024
60-day denial
Fine
Jul 25, 2023
$120,457
Ownership & Operations
Who Operates This Facility
Ferncrest Manor Living Center
for profit
Ownership & Management
Owners
Nunez, Lexis
Owner
Schwab, Lacey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit ferncrest.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Lafon Nursing Facility of the Holy Family
5.5 miNursing Home · New Orleans, LA
St Bernard Nursing & Rehab
9.4 miNursing Home · New Orleans, LA
Jo Ellen Smith Convalescent Center
10.0 miNursing Home · New Orleans, LA
St. Margaret's Daughters Home
11.0 miNursing Home · New Orleans, LA
St Jude's Health & Wellness Center
11.3 miNursing Home · New Orleans, LA