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Ferncrest Manor Living Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

14500 Haynes Blvd., Little Woods · New Orleans, LA 70128200 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 107 Google reviews

5
4
3
2
1

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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (15 vs median 7)
  • High staff turnover (52%)

Bottom 25% in LA · Critically understaffed (RN) · Significantly below average staffing · $402,870 in fines

Source: Medicare data

What this means for your family

While some families report improvements under recent management, the facility has a history of serious allegations regarding neglect and sanitation. We strongly advise you to visit unannounced at different times of the day, including evenings and weekends, to observe staff responsiveness and facility cleanliness for yourself.

Google Reviews

Google Reviews

107 reviews on Google
Ferncrest Manor Living Center receives highly polarized feedback, with some families praising recent administrative changes and engaging activities, while others report severe neglect and poor communication. Recurring complaints focus on cleanliness, unresponsive staff, and significant concerns regarding the quality of patient care. Families considering this facility should be aware of the stark contrast between positive experiences and reports of unsafe conditions.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean3.0Activities8.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Engaging activities and events
  • Responsive new administration
  • Well-maintained building
  • Hands-on respiratory department

Concerns

  • Poor cleanliness and sanitation (mentioned by 6 reviewers)
  • Unresponsive or rude staff (mentioned by 5 reviewers)
  • Lack of communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
  • Inadequate patient monitoring and neglect (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(3)'18(18)'20(9)'22(2)'24(7)'26(3)

Distribution · 107 analyzed

5
45
4
13
3
11
2
6
1
32

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed your respiratory department is highly regarded; how does that specialized care integrate with the daily monitoring of residents who have complex medical needs?
  • 2With the recent changes in administration, what specific steps are being taken to improve the consistency and responsiveness of communication with families?
  • 3I understand that maintaining a large facility can be a challenge; could you walk me through your current protocols for daily sanitation and deep-cleaning schedules?
  • 4I’ve heard wonderful things about your activity calendar; how do you ensure residents are actively encouraged and assisted to participate in these events?
  • 5Given the feedback regarding staff interactions, what kind of training or support are you providing your team to ensure they remain attentive and compassionate during busy shifts?
  • 6In the event of an urgent health concern, what is your process for notifying family members and ensuring they are kept in the loop throughout the care transition?

Personalized based on this facility's data


Key Review Excerpts

The new Administrator and Nursing Director are working hard to ensure the best staff are providing exceptional care to the residents. The environment has completely changed when you stop by to visit.

Family member · 2023★★★★★

I've called over 10 times only to be hung up on. The ONE time someone actually answered weeks ago, they tried to connect me to a nurse who ALSO did not answer, and it actually sounded like they just hung up.

Family member · 2023☆☆☆☆

The administration and office staff had an open door. They listened and reacted quickly to any complaints I had.

Memory care family member · 2025★★★★★
Source: 107 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.18hrs
24%
Registered nurses for medical care
Total Nursing
2.38hrs
58%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
11%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
19.4%
LA
16.5%
Orleans
20.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
19.5%
LA
23.2%
Orleans
13.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
LA
2.1%
Orleans
4.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
93.4%
LA
92.8%
Orleans
90.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.3%
Worse than Avg
Here
87.3%
US
95.5%
LA
94.9%
Orleans
93.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
15.5%
LA
22.8%
Orleans
19.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
79.8%
LA
76.2%
Orleans
68.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
81.8%
LA
84.8%
Orleans
77.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Mixed vs Avgs
Here
1.8%
US
1.6%
LA
3.3%
Orleans
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
4penalties
Well above state avg (8.3)
23 complaint-triggered
$402,870 in fines

Ferncrest Manor has concerning patterns of repeated deficiencies, with nearly half triggered by family complaints to authorities. The facility shows persistent issues with abuse and neglect protections, medication management, and infection control across multiple surveys from 2023-2025. While the facility reports correcting violations, the recurring nature of problems in critical areas like resident safety, pharmacy services, and care planning suggests ongoing systemic challenges that warrant careful consideration before placement.

Jun 24, 2025Complaint
3
0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

May 29, 2025Routine
12
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Nov 26, 2024Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0949Potential for harm · PatternCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 2, 2024Complaint
2
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

May 16, 2024Routine
5
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

May 9, 2024Complaint
2
0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Federal Penalties

Fine

Nov 26, 2024

$50,948

Fine

Jan 12, 2024

$231,465

Payment Denial

Jan 12, 2024

60-day denial

Fine

Jul 25, 2023

$120,457

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ferncrest Manor Living Center

Organization Type

for profit

Ownership & Management

Owners

Nunez, Lexis

Owner

45%

Schwab, Lacey

Owner

Key personnel

Bohne, KimberlyManagerMyers, DavidManagerBohne, KimberlyAdp of the SnfMyers, DavidAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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