Fayetteville Center for Nursing & Healing LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 609 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 5.0)
- High staff turnover (66%)
- High RN turnover (62%)
Below average in GA · Critically understaffed (RN) · $11,171 in fines
What this means for your family
While the facility is frequently praised for its cleanliness and friendly front-desk staff, the recurring reports of medical neglect and poor communication are serious red flags. If you choose this facility, ensure you have a plan for daily, unannounced visits to monitor your loved one's hygiene, medication schedule, and overall condition.
Google Reviews
Google Reviews
609 reviews on Google“Fayetteville Center for Nursing & Healing receives highly polarized feedback, with many visitors praising the front desk staff and facility cleanliness, while several families report severe concerns regarding patient neglect and poor communication. While some families highlight positive rehabilitation outcomes and attentive care, others describe alarming incidents involving unaddressed medical needs, hygiene issues, and lack of responsiveness. Families considering this facility should be aware of these conflicting experiences and conduct thorough, frequent visits.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional front desk staff
- Clean and well-maintained facility
- Effective rehabilitation therapy team
- Welcoming and helpful concierge services
Concerns
- Neglect of basic patient needs (hygiene, feeding, wound care) (mentioned by 8 reviewers)
- Poor communication and responsiveness from nursing staff (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Unprofessional or dismissive staff attitudes (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs like hygiene, feeding, and wound care?
- 2I noticed your team is very active in responding to online feedback; how do you use that family input to improve communication between the nursing staff and residents' families?
- 3With medication management being a critical priority, could you walk me through your process for ensuring accuracy and preventing delays when administering prescriptions?
- 4Since dining experiences are an area you are looking to improve, what steps are you taking to enhance the quality and variety of meals served to residents?
- 5How does your rehabilitation therapy team coordinate with the nursing staff to ensure a resident's progress is consistently monitored and communicated to us?
- 6What is your facility's protocol for handling urgent medical changes or emergencies, and how quickly can we expect to be notified if a situation arises?
Personalized based on this facility's data
Key Review Excerpts
“The first thing i noticed is that the facility is clean and well maintained. From my experience, most nursing homes have a strong unpleasant odor and the halls are dark and bleak. Not here. It smells clean and it's bright.”
“My mother was admitted to Fayetteville Center Nursing and healing with the hope that she would receive the care, monitoring, and support necessary to recover and regain her strength. Instead, her condition deteriorated under their watch, and she is now fighting for her life in the ICU.”
“My mom also has the beginning of Alzheimer, and the nurses seem to go out of their way to keep her comfortable. Caring for a senior is a perpetual learning experience and many things will go wrong.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 19 out of 26 violations across five surveys. The most recurring problems involve medication management (including significant medication errors), care planning, and resident rights issues like family notification. Recent inspections show some uncorrected deficiencies from 2025, suggesting ongoing problems, though the facility has corrected many issues from earlier surveys.
Nov 19, 2025Complaint7
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 13, 2025Complaint5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2025Routine3
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 1, 2024Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 9, 2023Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apr 1, 2022Routine4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Nov 9, 2023
$3,728
Fine
Nov 9, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Fayetteville Center for Nursing & Healing LLC
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 6 of 18
Ownership & Management
Owners
Ga4 Opco Holding LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
609 reviews from families & visitors
Official Website
Visit fayettevillenursing.com
Medicare data downloads
Original nursing home datasets
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