Public Google reviewers rate this highly and often mention compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 43 Google reviews

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Public Google reviewers rate Fairwinds - West Hills highly. Reviewers highlight: compassionate and attentive nursing and care staff, clean, bright, and well-maintained facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Fairwinds - West Hills is highly regarded by families for its warm, compassionate staff and beautiful, clean environment that feels like a true community. While many praise the facility's ability to make residents feel at home, recent reviews have raised serious concerns regarding the availability of emergency mobility equipment like wheelchairs and the professionalism of front-desk staff.
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Distribution · 45 analyzed
The owner provides highly personalized and empathetic responses to reviews containing text, specifically acknowledging family transitions and emotional connections. However, for star-only reviews, the responses shift to repetitive, templated acknowledgments.
Personalized based on this facility's data
Key Review Excerpts
“The staff, everyone included, were consistently kind, attentive, flexible, responsive, jumping in to solve problems. At that point my dad was alone and they embraced him.”
“Such a classy neat place with great food, great facilities. Mom loves her giant walk in closet. Thanks so much to Lisa and Rick for the warm hospitality there.”
“My mother passed away last December after living at Fairwinds for several years. She was very well taken care of and the facility is bright and very clean.”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
This report details an investigation into two allegations: the facility's inability to provide power during an outage and maintaining a comfortable temperature. The investigator found that both allegations were unsubstantiated after reviewing records, conducting facility tours, and interviewing staff and residents. No citations were issued.
This report details an investigation into two allegations: staff failing to prevent verbal altercations between residents, and staff not providing a comfortable environment. For both allegations, the investigation found insufficient evidence to substantiate the claims. No deficiencies were cited during this visit.
This report details an investigation into two allegations: staff failing to prevent verbal altercations between residents, and staff not providing a comfortable environment. For both allegations, the investigation found insufficient evidence to substantiate the claims. No deficiencies were cited during this visit.
The facility underwent an Annual Required visit and inspection conducted by LPAs Gary Tan and Michael Cava. The inspection covered all areas, including the kitchen, bedrooms, bathrooms, and common areas. The report explicitly states that no deficiencies were observed during the visit.
COMPLAINT INVESTIGATION REPORT
This report details a complaint investigation conducted following an allegation that staff did not treat a resident with respect. The investigation found insufficient evidence to corroborate the allegations, and the complaint was deemed Unsubstantiated at this time.
This report details a complaint investigation regarding allegations of resident sexual abuse. The investigation, conducted by LPA Melissa Spaeth, found that the allegations were unsubstantiated based on interviews with staff, residents, and law enforcement. No specific deficiencies were cited in the provided text.
Whills LLC
ELVIS GUTIERREZ
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Google Reviews
43 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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