Fairwinds - West Hills
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 41 Google reviews
Watch Fairwinds - West Hills
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Fairwinds offers a beautiful, clean, and compassionate environment that many families find comforting for long-term care. However, you should specifically investigate their emergency preparedness and mobility equipment availability, as recent reports suggest a lack of essential tools like wheelchairs on-site.
Google Reviews
Google Reviews
41 reviews on Google“Fairwinds - West Hills is highly regarded by families for its warm, compassionate staff and beautiful, clean environment that feels like a true community. While many praise the facility's ability to make residents feel at home, recent reviews have raised serious concerns regarding the availability of emergency mobility equipment like wheelchairs and the professionalism of front-desk staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and care staff
- Clean, bright, and well-maintained facilities
- Welcoming and vibrant community atmosphere
- Responsive management and administration
Concerns
- Lack of on-site emergency mobility equipment (wheelchairs)
- Unprofessional behavior from reception staff
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to reviews containing text, specifically acknowledging family transitions and emotional connections. However, for star-only reviews, the responses shift to repetitive, templated acknowledgments.
Questions for Your Tour
- 1It's wonderful to see how bright and well-maintained the facility is; what kind of social activities or community events do you have planned for the residents this month?
- 2I noticed the management team is very active in communicating with the community; how does the administration typically share important updates or changes with families?
- 3Since the nursing staff is so highly regarded here, how do you coordinate care between the nurses and the residents' primary doctors?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance and ensuring mobility if needed?
- 5How does the front desk team manage visitor check-ins to ensure a warm and professional welcome for both residents and their guests?
- 6With a community of 130 residents, how do you ensure that the care remains personalized and attentive to each individual's daily needs?
Personalized based on this facility's data
Key Review Excerpts
“The staff, everyone included, were consistently kind, attentive, flexible, responsive, jumping in to solve problems. At that point my dad was alone and they embraced him.”
“Such a classy neat place with great food, great facilities. Mom loves her giant walk in closet. Thanks so much to Lisa and Rick for the warm hospitality there.”
“My mother passed away last December after living at Fairwinds for several years. She was very well taken care of and the facility is bright and very clean.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Sep 29, 2025ComplaintClean
This report details an investigation into two allegations: the facility's inability to provide power during an outage and maintaining a comfortable temperature. The investigator found that both allegations were unsubstantiated after reviewing records, conducting facility tours, and interviewing staff and residents. No citations were issued.
Jul 21, 2025ComplaintClean
This report details an investigation into two allegations: staff failing to prevent verbal altercations between residents, and staff not providing a comfortable environment. For both allegations, the investigation found insufficient evidence to substantiate the claims. No deficiencies were cited during this visit.
Jul 21, 2025InspectionClean
This report details an investigation into two allegations: staff failing to prevent verbal altercations between residents, and staff not providing a comfortable environment. For both allegations, the investigation found insufficient evidence to substantiate the claims. No deficiencies were cited during this visit.
Sep 14, 2024InspectionClean
The facility underwent an Annual Required visit and inspection conducted by LPAs Gary Tan and Michael Cava. The inspection covered all areas, including the kitchen, bedrooms, bathrooms, and common areas. The report explicitly states that no deficiencies were observed during the visit.
Aug 14, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jun 12, 2024ComplaintClean
This report details a complaint investigation conducted following an allegation that staff did not treat a resident with respect. The investigation found insufficient evidence to corroborate the allegations, and the complaint was deemed Unsubstantiated at this time.
Jun 7, 2024ComplaintClean
This report details a complaint investigation regarding allegations of resident sexual abuse. The investigation, conducted by LPA Melissa Spaeth, found that the allegations were unsubstantiated based on interviews with staff, residents, and law enforcement. No specific deficiencies were cited in the provided text.
Feb 7, 2024ComplaintClean
This report details an investigation into two allegations: failure to follow State Fire Marshal regulations and failure to follow COVID-19 protocols. The investigator found that both allegations were unsubstantiated based on facility interviews, observations, and record reviews. No citations were issued for the allegations.
Ownership & Operations
Who Operates This Facility
Whills LLC
ELVIS GUTIERREZ
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit leisurecare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
West Valley Post Acute
1.6 miNursing Home · West Hills, CA
West Hills Assisted Living
1.7 miAssisted Living · West Hills, CA
Ivy Park at West Hills
1.9 miAssisted Living · West Hills, CA
Chatsworth Park Health Care Center
3.5 miNursing Home · Chatsworth, CA
Woodland Care Center
4.2 miNursing Home · Reseda, CA
The Village at Northridge
4.2 miAssisted Living · Northridge, CA